We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Mobile Phone Contract - Price Rise Refunds
Options
Comments
-
RandomCurve wrote: »Good luck - keep us posted. I'd love to see their defence (I find them so funny) if you email it to [EMAIL="info@fightmobileincteases.com"]info@fightmobileincteases.com[/EMAIL] I'll keep it confidential.0
-
Note that the new campaign thread has been moved to here:
https://forums.moneysavingexpert.com/discussion/5064278
Useful for anybody who has ever had a price increased imposed, or their T&Cs changed in March 2014 and want a penalty free cancellation!0 -
FWIW, I had my cheque yesterday with my settlement and compensation from EE, for some reason I thought they would credit it back to the account they take payment from but hey ho, I got a cheque that's now safely in my bank
Although my adjudicator deemed EE didn't have to give me a phone unlock code free of charge, I can confirm that I did unlock my phone via EE who took the money from my account but then gave it back in the refund and compensationso all good. :beer::beer:
0 -
sick_of_paying_more wrote: »Will do no problems just to let you know I'm having other problems with cisas will drop you a pm over the weekend!!
Have sent a copy over as requested, got to say not looking good0 -
sick_of_paying_more wrote: »Have sent a copy over as requested, got to say not looking good
I should have mentioned that you need to remind the court that EE changed the T&Cs "of their own free will" and "took a conscious decision (business risk) to use a rate higher than was previously the case"0 -
RandomCurve wrote: »It is what you expect of EE - (and O2 do the same) try to get things "Struck off" due to technicalities rather than addressing the substantive issues.
I should have mentioned that you need to remind the court that EE changed the T&Cs "of their own free will" and "took a conscious decision (business risk) to use a rate higher than was previously the case"
Many thanks for that I will keep you updated on progress or otherwise lol0 -
starsailor123uk wrote: »CISAS (IDRS) Complaints procedure is as much a fiasco as its arbitration
Despite winning the case and backdated termination which later CISAS clarified as not amounting to backdated refund of charges I made a comaplint and included all the questions suggested in a previous post in a follow up email which was, according to ME @ IDRS to be included and answered as part of the complaint
http://forums.moneysavingexpert.com/showpost.php?p=65934385&postcount=1233
When the complaint was answered I couldn't believe what was said and no reference made to the questions above
I reject the complaint answer and asked for it to go to the next level Senior Director and refered ( and copied the original email )
Imagined my delight when the stated
[FONT="]I note that you wish to escalate your complaint about IDRS, and you have asked for an additional e-mail below to be taken into account. I confirm that I will escalate this matter to a senior director, who will provide you with a full response within thirty working days (ie. on or before 9 October 2014).
[/FONT]What New Email!!!.. I am askign you about an email you already have and replied would be dealt with as part of the complaint
[FONT="]
Hopefully this response will be better or its the Independent Assessor but likely nothing before Xmas at this pace!
[/FONT]
The issues continues
As we approach the deadline I get a
"Due to unforeseen circumstances your stage 2 response will delayed and you should respect to receive within 10 working days (ie. n or before 17 October) "
Now I accept that there could be unforeseen circumstances with the Senior Director concerned but when they have had 30 working days to review it does grate a little!!!
Ah well this stage then the independent arbitrator then to the small claims court0 -
starsailor123uk wrote: »The issues continues
As we approach the deadline I get a
"Due to unforeseen circumstances your stage 2 response will delayed and you should respect to receive within 10 working days (ie. n or before 17 October) "
Now I accept that there could be unforeseen circumstances with the Senior Director concerned but when they have had 30 working days to review it does grate a little!!!
Ah well this stage then the independent arbitrator then to the small claims court
After nearly 40 working days to review the complaint the Senior Director has written a letter which looks as though he has missed completely the points raised or it has been drafted by someone who wants simply to end the process and then got him/her to sign it
Failed on both counts
SCC Claim are being prepared as we speak!0
This discussion has been closed.
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 351.2K Banking & Borrowing
- 253.2K Reduce Debt & Boost Income
- 453.7K Spending & Discounts
- 244.2K Work, Benefits & Business
- 599.2K Mortgages, Homes & Bills
- 177K Life & Family
- 257.6K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.2K Discuss & Feedback
- 37.6K Read-Only Boards