Mobile Phone Contract - Price Rise Refunds

RandomCurve

jon1555 wrote: »

Unfortunately you have to receive a deadlock letter from the company or to be referred to cisas by the company.

Cisas will reject you claim if you haven't got a deadlock reference or an email/letter with the company saying that they will not speak to you any more about it.

Or you have to wait the 8 weeks

I've set the emails up so that if EE refuse to respond then that can be considered as Deadlock.
If EE do not respond then go to CISAS - if they refuse to take the case let me know and I will nudge Ofcom to intervene (although I'm not their favourite person at the moment!!).

ulaggy

I've sent email 2, amended slightly to mention that I had provided them with my phone number in a previous email (so it has been 14 days since email#1 was sent, they replied to ask for phone number, but it has been 7 days since I sent that information).

Thank you for this post that sums up what we all need to be doing in a concise format, I think I know what I'm doing now!

RandomCurve wrote: »

This is the Forum for attempting to obtain a PENALTY FREE cancellation from EE/Orange/T-Mobile if you received a letter from these companies advising you that they are applying an RPI price increase of 2.7% effective May 2014.

1. You will find some background information at Post #98 and #99
2. The first email to send is at post #165
3. If you do not receive a response to your first email then send the second email at post #166 and also copy in [EMAIL="Lynn.Parker@ofcom.org.uk"]Lynn.Parker@ofcom.org.uk[/EMAIL]
4. When you receive a response from EE if it is the same as the one at post #168 then the response is at post #175.

You have 30 days from when you were notified of the price rise to send the email at #165


Good Luck

SeDz

RandomCurve wrote: »

This is the Forum for attempting to obtain a PENALTY FREE cancellation from EE/Orange/T-Mobile if you received a letter from these companies advising you that they are applying an RPI price increase of 2.7% effective May 2014.

1. You will find some background information at Post #98 and #99
2. The first email to send is at post #165
3. If you do not receive a response to your first email then send the second email at post #166 and also copy in [EMAIL="Lynn.Parker@ofcom.org.uk"]Lynn.Parker@ofcom.org.uk[/EMAIL]
4. When you receive a response from EE if it is the same as the one at post #168 then the response is at post #175.

You have 30 days from when you were notified of the price rise to send the email at #165


Good Luck

Hello RandomCurve
I received my letter on 10 March regards the price rise and 11 April went a live. I send my first email 12 April. Could you tell me, do I have some chances or not

Regards

RandomCurve

SeDz wrote: »

Hello RandomCurve
I received my letter on 10 March regards the price rise and 11 April went a live. I send my first email 12 April. Could you tell me, do I have some chances or not

Regards

I never tell people that they have a 100% chance, because on the two "big" forums I've been involved with using essentially the same arguments only 90-95% cases win - the law is not "fixed".


The above said I think if you are on a T-Mobile PRE 30th October 2012 Contract there is a 95% chance you will win - and receive some compensation (£25-£100 depending on how bad EE respond to you emails).


Other contracts have a 75% chance of winning at CISAS (as I think CISAS may be scared of "bankrupting" EE if we can persuade thousands of customers to follow this forum). But if you were then to take the case to the Small claim Court I think those chances go up above 90%.

RandomCurve

I know some of you have also seen my posts on the Which forum (thanks for your support on there guys).


I have challenged Which to read my post at #165 and have their legal people review it (I've also challenged MSE to do the same!) - and then to either publically say we have no chance (in which case we will prove them wrong) or to accept that the arguments are sound and to run a full article on how to potentially escape your contract and even to use our email.


I posted the challenge a couple of hours ago (3 days ago to MSN), but as yet it has not "appeared" so Which may suppress it [Update: Which have not supressed my comment - lets see if they act on it!!!].


If you want to issue Which the same challenge please feel free:


http://conversation.which.co.uk/technology/ee-orange-t-mobile-price-rise-ofcom/

Wullie32

I don't think I've received a letter about the price increase. I assume they should have sent one to every customer?

ulaggy

Wullie32 wrote: »

I don't think I've received a letter about the price increase. I assume they should have sent one to every customer?

I didn't get a letter either. I got a text message, which is probably one of the most ridiculous ways of telling someone you are stiffing them!

Takeifi

Hi All, been reading this over the past few days as I am pretty unhappy with the way EE appear to be acting like a petulant child over the Ofcom ruling. I am considering asking EE to cancel my contract entered into around March 2013, but I seem to be fairly unique based on what I have read. The notice to change my T&Cs claimed the new terms (RPI explicit) were effective from 11th April 2014 however my cost increase mail was dated the 7th April meaning surely I am not bound by the updated terms? Curious on thoughts on how to play this, given they are increasing my already high tariff right after I lost full signal for an entire night, and all I received was a south park esc DP " Sorrryyyy" via text. I called them today, in one case they told outright lies, in another when I challenged them on the T&C's they panicked and gave me an email address, which I was unable to send mail to as I was not an authorised user.

Thanks!

Mikmonken

As requested by Randomcurve repost:

Does anyone know the threshold for EE being over RPI?

RPI is 2.7% which is what they say the increase is.

the actual increase in real terms is 2.71% therefore over RPI.

it's only 0.01% over but they chose to round up to nearest pence rather than down? would this make a difference?

£5 -> increase 2.7% -> 13.5p EE approx increase 14p
£15 -> increase 2.7% -> 40.5p EE approx increase 41p
£25 -> increase 2.7% -> 67.5p EE approx increase 68p
£35 -> increase 2.7% -> 94.5p EE approx increase 95p

it's only 0.5p out but over is over right?

Mikmonken

Just to add another person to the mix, i've also sent my email (RandomCurve post no.99

Only addition was adding in phone numbers and account numbers into the original email.

I have 2 phones on same contract with same account number)

Orignal email sent on the 15/4/14 so given the bank holiday figure email number 2 will be sent 25/4/14 assuming no response from EE.

I'll post a reply as and when i get it.

Wish me luck!