Mobile Phone Contract - Price Rise Refunds

RandomCurve

Mikmonken wrote: »

As requested by Randomcurve repost:

Does anyone know the threshold for EE being over RPI?

RPI is 2.7% which is what they say the increase is.

the actual increase in real terms is 2.71% therefore over RPI.

it's only 0.01% over but they chose to round up to nearest pence rather than down? would this make a difference?

£5 -> increase 2.7% -> 13.5p EE approx increase 14p
£15 -> increase 2.7% -> 40.5p EE approx increase 41p
£25 -> increase 2.7% -> 67.5p EE approx increase 68p
£35 -> increase 2.7% -> 94.5p EE approx increase 95p

it's only 0.5p out but over is over right?

If you are 100% sure that the increase is 2.71% then YES that is over RPI - EE should have rounded down. You don't have to prove Martial Detriment in this case because the contract clearly states that you can cancel if the increase is higher than RPI - it does not stipulate the number of decimal places to use and as the figure quoted by ONS is to one decimal place then anything over 2.7% is over 2.7%!!

Go for it.

RandomCurve

Mikmonken wrote: »

RandomCurve At what point will this need to go to CISAS?

What would happen if EE u turned and said OK we'll waiver the price rise, could I still pursue a penalty free early contract release, which is ultimately what I want to do as was verbally promised 4g and it took 8 months for it to finally arrive.

If they cancelled the price rise you can still pursue the penalty free cancellation as the contract states (unless they changed it) that you have the right to a cancellation if they NOTIFY you of a price rise - not if they implement a price rise .


Best way to put pressure on EE is to make sure everyone you know who has a contract follows and acts on the template emails!!!

ulaggy

RandomCurve wrote: »

If they cancelled the price rise you can still pursue the penalty free cancellation as the contract states (unless they changed it) that you have the right to a cancellation if they NOTIFY you of a price rise - not if they implement a price rise .


Best way to put pressure on EE is to make sure everyone you know who has a contract follows and acts on the template emails!!!

I argued with T-Mobile for the best part of a day over the phone last year when the price rise of 3.3% was announced. Eventually, I got as far as being offered a discount to cover the price rise and I called it a day with that. I wish I'd followed your stuff last year instead though! Never mind - I'm doing it this time. At worst, nothing happens (or I get the price rise discounted again) and I just leave when my contract ends in November. But I'm hoping that it'll be a better resolution than that!

RedHeadPeter

RandomCurve, I picked up on your posts on the Which forum and jumped across to here. I had already written my own letter to T-Mobile and this morning received the standard response - except it quotes an Orange Account Number and has no name on it (or signature) and no case reference. Actually maybe it does, there is an http address printed across the bottom which includes a Caseid (it's all pretty shoddy)

Even so I guess I am now ready for the next stage, but I confess to being very confused as to which is the next stage (13 pages of forum). It isn't post 175 I think? Though it would be lovely to dump them altogether, though maybe unreasonable after only 9 months! So can you point me to the template for the next stage (maybe to all the stages for others benefit). Thanks - and well done!

RedHeadPeter

Having now read through the whole 9 yards (13 pages) I'm a bit confused. All this reads like an argument for a penalty free cancellation, so where did I get the impression the argument was only for the cancellation of the price rise?

Mikmonken

RedHeadPeter wrote: »

Having now read through the whole 9 yards (13 pages) I'm a bit confused. All this reads like an argument for a penalty free cancellation, so where did I get the impression the argument was only for the cancellation of the price rise?

That's exactly what it is - an argument for a penalty free cancellation, potentially this could be the starting point for EE et al. regular increases in fixed price contracts mid contract.

If you're adamant you want to stay with EE (or iteration) have you tried calling them up and asking them to cancel your price rise?

Unless you're getting a fantastic deal you may want to pursue a penalty free cancellation and take out a sim only deal therefore saving mobile phone markups? if so start at post #99 and then move on from there depending on the response you get back. likely post #175

Martinmal1

Just had the couple of generic letter through the post for both of the accounts so now onto E-mail number 2.

Was also thinking of adding that with 1 of the contracts being taken out on the 15th January this year that when the price rise kicks in that the increase will be over 7% materially to me as it's only 135 days since the contract was taken out so 365/135*2.7=7.12%, and adding that this is the increase i will feel on the 28th May, yes it will reduce over the course of the year but at that date that is the increase applied.

Not sure if im talking utter rubbish above but may throw it into the mix and see how it comes out.

Cheers for the follow up Email random Curve

traylerc

Hi, well big thanks first off for all this great Legal Help so far!.

I have one question though; where is it possible to see the official RPI rates online? I have been searching about and had very little luck, I would love to see the exact RPI %.

Mikmonken

traylerc wrote: »

Hi, well big thanks first off for all this great Legal Help so far!.

I have one question though; where is it possible to see the official RPI rates online? I have been searching about and had very little luck, I would love to see the exact RPI %.

I can't attach links yet but google this Consumer Price Inflation, March 2014 click the first link that comes up then on left hand side is Retail Prices Index (RPI) and RPIJ

look for Feb 14 quite far down

For what it's worth when you use the EE price calculated that was issued in the price rise letter the actual increase comes in at below 2.7%

Pilotmic

Well, I finally received an email back from them since starting this process on 9/4/14. I have used the template to respond and will keep you posted. Exactly the same email sent to me as copied by others. My father in law is also fighting this. Thanks to all, and especially random curve!