Mobile Phone Contract - Price Rise Refunds

muse213

Follow up email has been sent, if they dont respond by the 29th April, I will take it to CISAS I guess, if i could have some help with that process aswell, that would be smashing!

dentralp

Looking at the CISAS application, I need EE to agree that we are in deadlock or have waited 8 weeks?

I know in the second email on the 15/04/14 I included:

"I have forwarded my original email for you below. If I have not had a FULL response within 7 days (24/04/14) I will take it that EE are refusing to engage on this matter and that will be deemed to be that we have reached deadlock. I will then immediately proceed to bring a CISAS claim in regards to this matter"

I took this to be working days but did not take in to account the bank holiday, do i wait 2 more days?

Also, within "evidence" it states letters and not emails, does this matter?

Is there anything in particular that I should be bringing and stating on the CISAS claim?

Again, thank you for all your help, I realise that you will have life and work outside of these forums

delboy9

Hi, thanks for all the help and effort. I'm just wondering if we should allow any extra days for ee to reply to us as it has been the Easter Holidays?

I have a 2 year contract that started with Tmobile on 16th April 2013. After receiving the increase letter from ee I sent the first template email on the 10th April with no reply, so after 7 days I then sent the follow up email with your second template on the 17th but im still yet to receive any sort of reply? On Thursday (24th) it will be 2 weeks since I sent the first email, what would you recommend?

Thanks

jon1555

dentralp wrote: »

Looking at the CISAS application, I need EE to agree that we are in deadlock or have waited 8 weeks?

I know in the second email on the 15/04/14 I included:

"I have forwarded my original email for you below. If I have not had a FULL response within 7 days (24/04/14) I will take it that EE are refusing to engage on this matter and that will be deemed to be that we have reached deadlock. I will then immediately proceed to bring a CISAS claim in regards to this matter"

I took this to be working days but did not take in to account the bank holiday, do i wait 2 more days?

Also, within "evidence" it states letters and not emails, does this matter?

Is there anything in particular that I should be bringing and stating on the CISAS claim?

Again, thank you for all your help, I realise that you will have life and work outside of these forums

Unfortunately you have to receive a deadlock letter from the company or to be referred to cisas by the company.

Cisas will reject you claim if you haven't got a deadlock reference or an email/letter with the company saying that they will not speak to you any more about it.

Or you have to wait the 8 weeks

jon1555

muse213 wrote: »

Follow up email has been sent, if they dont respond by the 29th April, I will take it to CISAS I guess, if i could have some help with that process aswell, that would be smashing!

You can't take to Cisas until 8 weeks after initial email.

To go before that the company must provide you with a deadlock letter & reference.

Chances are EE are not going to respond for the whole 8 weeks hoping that most people will give up as it'll then be with cisas for upto a month.

jon1555

claireb1 wrote: »

Hi

Can anyone help me with this. I'm an EE Customer with a year left on my contract what is the first step's? As recieved a letter about the 2.7% increase about 7 days ago. For it to go up in May.

Any help appreciated want fight this.

Read from post 74 on page 4 of this thread and send the first email template.

Good Luck!

jon1555

delboy9 wrote: »

Hi, thanks for all the help and effort. I'm just wondering if we should allow any extra days for ee to reply to us as it has been the Easter Holidays?

I have a 2 year contract that started with Tmobile on 16th April 2013. After receiving the increase letter from ee I sent the first template email on the 10th April with no reply, so after 7 days I then sent the follow up email with your second template on the 17th but im still yet to receive any sort of reply? On Thursday (24th) it will be 2 weeks since I sent the first email, what would you recommend?

Thanks

Resend the email but start off by saying:


"Further to my email dated XXXX (copied below), I still have not received a response, I find this delay unacceptable and trust you will respond by return."

BonnieBonn

Hello, I'm very late to this as I've only just properly read through the EE letter and after being a customer with them for nearly 10 years - this is the last straw!!

I opened a new contract in January after already feeling I had been given a less then adequate deal for the renewed contract after my years as a loyal customer and I was worried cancelling would be a huge expense in light of the further cost increase.

I have just sent the first email to EE today - fingers and toes crossed for everyone that we get the result we want!

And thank you so very much Random Curve, all this information which is so helpful for free is a very good deed on your part.

RandomCurve

This is the Forum for attempting to obtain a PENALTY FREE cancellation from EE/Orange/T-Mobile if you received a letter from these companies advising you that they are applying an RPI price increase of 2.7% effective May 2014.

1. You will find some background information at Post #98 and #99
2. The first email to send is at post #165
3. If you do not receive a response to your first email then send the second email at post #166 and also copy in [EMAIL="Lynn.Parker@ofcom.org.uk"]Lynn.Parker@ofcom.org.uk[/EMAIL]
4. When you receive a response from EE if it is the same as the one at post #168 then the response is at post #175.

You have 30 days from when you were notified of the price rise to send the email at #165


Good Luck

Irreverent

I'm another person who's registered to thank those who've contributed to this thread and particularly RandomCurve for his/her efforts. I took last year's rise from EE on the chin (though I was furious), but this year have had enough.

This is truly appalling behaviour on the part of EE - corporate greed at its worst. There'll be a team of people somewhere who've calculated the cost of lost reputation vs the extra revenue from sticking people with mid-contract rises and decided that they'll get more revenue from shafting their customers. It's shocking and I really won't do any business with them again, nor will any member of my family.