Mobile Phone Contract - Price Rise Refunds

Hockeynut

Sent today - hope it isn't too late!

RandomCurve

Hockeynut wrote: »

Sent today - hope it isn't too late!

You have 30 days from when you received the price rise letter - so plenty of time - don't forget to tell everyone else to check this forum out

goggster

ive just submitted my claim using Random's template. :beer:
I included my phone number and account number.
My contract started June 2012 and is for 24 months, only 2 months left but hey!
I'll report back any progress

dg-25

Rc you may recall me from the other thread. I an currently awaiting response from cisas about my pre Oct 12 t mobile contract. Ee have submitted their defence and I have sent in my comments. So guess it's just awaiting an adjudicator being appointed.

Point of posting here is can I also follow this route or should I await outcome of other case?

Cheers

onecoolpenguin

Thank you random curve for all your help. Just sent follow up email as had been 9 days with no reply. I had included my orange number in the first email so maybe thats why. Hopefully will receive reply soon!

Maccadinho25

Hi all, been following this thread so thought id send the initial email over while i await updates - top work RC!! :beer:

Mick_Cranes_Sidestep

Thanks Random curve. Sent the email tonight as I have two phones on contract with them. My last contract started in August 2012, so nearly at the end. Needless to say, I will be leaving T-Mobile/ee in 3 months anyway. Tesco mobile for me going forward - they guarantee not to increase mid contract.

diamonds

If you read closely the changes to Orange, its not just a 2.7% increase across the board...per second billing changes to per minute billing AND all charges excluding roaming are going up.


EVERYBODY has detrimental changes - your allowance of XX minutes will not cover your usage on per minute billing as they did, forcing you to take a higher plan than you agreed at contract commencement or pay the new out of allowance rates.


http://terms.ee.co.uk/orange-out-of-bundle-charges-information.html

Jon1966

Hi


A newbee here. I've also had the price increase letter from T-Mobile. Last year I called customer services to complain and they kept me on the same plan for the same price. I've just called them again today and been told the price increase is on all plans and there will be an increase every year in March. I have sent off the proforma email today. I have 6 months left on the contract and the increase is about 86p a month but it's the principle.

RandomCurve

Marshall93 wrote: »

Hi RC!
Day SEVEN and I have just had a reply to my first email to them before I could send them the above quoted email. Here is what they said. I understand other people have had the same reply?

[FONT=&quot]"Thank you for your email,[/FONT]
[FONT=&quot]I understand that you have experienced issues with the service received and would like to raise these concerns. To enable to me fully investigate these matters please provide your Mobile or account number. Once this information is received, you will be assigned a case manager who will contact you directly. [/FONT]

[FONT=&quot]EE Executive Office"[/FONT]


[FONT=&quot]Based on this, would it be right to just co-operate with them now or is there a specific course of action to ge the best result?[/FONT]


[FONT=&quot]Thank you so much for your help!
[/FONT]

Play along for now - assuming you never included account/number details