Mobile Phone Contract - Price Rise Refunds

pwillan

Thanks ulaggy, just phoned them up and they have canceled it. They are crafty, especially as i dont seem to be able to log into my account anymore

bobbyh1982

pwillan wrote: »

Thanks ulaggy, just phoned them up and they have canceled it. They are crafty, especially as i dont seem to be able to log into my account anymore

Yeah I can't log into mine either without a lot of hassle. Once in, there are no prev payments, they haven't charged me for my use in Spain last week (which was £3-£6) per day, and apparently I'm eligible for an immediate upgrade! Lol!

Just awaiting my backdated refund amount following CISAS email to them advising them to pay up.

pwillan

bobbyh1982 wrote: »

Yeah I can't log into mine either without a lot of hassle. Once in, there are no prev payments, they haven't charged me for my use in Spain last week (which was £3-£6) per day, and apparently I'm eligible for an immediate upgrade! Lol!

Just awaiting my backdated refund amount following CISAS email to them advising them to pay up.

Glad your getting it refunded, my adjudicator didnt seem to think I should get one, I've not even had my compo yet either

jpclark

Partial success!! Many thanks to random curve for all the advice

However, only granted cancellation with immediate effect and no mention of backdating. Anything I can do to get this back dated, as seems pretty unfair as Ee (T-Mobile) were wing not to show cancellation when requested. Also no unlock code granted. I did get 50 pounds compensation, so should cover this but is there anything I can do about this as well

Thanks

ulaggy

jpclark wrote: »

Partial success!! Many thanks to random curve for all the advice

However, only granted cancellation with immediate effect and no mention of backdating. Anything I can do to get this back dated, as seems pretty unfair as Ee (T-Mobile) were wing not to show cancellation when requested. Also no unlock code granted. I did get 50 pounds compensation, so should cover this but is there anything I can do about this as well

Thanks

You can't appeal CISAS rulings (sadly for us that lost). You'd have to reject the decision then go to Small Claims, but they don't do compensation and I can't help but think that SCC would probably frown on you rejecting what was effectively a win. Personally, I'd just be happy with what you got!

Maccadinho25

ulaggy wrote: »

You can't appeal CISAS rulings (sadly for us that lost). You'd have to reject the decision then go to Small Claims, but they don't do compensation and I can't help but think that SCC would probably frown on you rejecting what was effectively a win. Personally, I'd just be happy with what you got!

Spot on!!!

travelibrary

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Jamsandwich

Thanks for helping with the fight for the people who lost their claim RC. I will admit I almost deleted my bookmark on this thread after losing my claim. Trying to be hopeful for a second attempt if its possible but its difficult after being knocked back.

The people who won their case are so lucky. Seriously envious of your results!

Mikmonken

Jamsandwich wrote: »

Thanks for helping with the fight for the people who lost their claim RC. I will admit I almost deleted my bookmark on this thread after losing my claim. Trying to be hopeful for a second attempt if its possible but its difficult after being knocked back.

The people who won their case are so lucky. Seriously envious of your results!

Same here!!

ulaggy

Not gonna lie, I've been incredibly jealous of those that won! My one big consolation is that my contract ends in November so at worst, it's not long till I'm free of T-Mobile. I just wanted them to take a hit because of bad business practices!