Need help with car dealer lies

spacey2012

Before you waive legal swords and cut your own head off.
What trading entity is this dealer ?
LTD company or sole trader.
If they are a LTD you are wasting your time.

joshreade

spacey2012 wrote: »

Before you waive legal swords and cut your own head off.
What trading entity is this dealer ?
LTD company or sole trader.
If they are a LTD you are wasting your time.

I'm not sure, it doesn't say on their website. How would I find out?

I have found this : http://www.adviceguide.org.uk/england/consumer_e/consumer_cars_and_other_vehicles_e/consumer_problems_with_the_car_you_bought_e/consumer_the_vehicle_you_bought_doesnt_match_its_description_e/there_is_a_problem_with_the_mot_of_the_car_you_bought.htm

Which pretty much matches part of the issue I'm having, it says if the seller says the car came with an MOT and it didn't, or the MOT doesn't last for as long as I was told, I can insist they get one or refund my money.

I know this won't fix all the issues, but if I can get the airbag issue sorted and a years MOT I will be a bit happier.

So the letter I send in will state this, what happens though if they refuse to sign for recorded deliveries knowing they will most likely be complaints?

Also they gave me a leaflet for the warranty that came with it provided by auto protect administration, when I Googled this company they seem to be just as bad as the dealership I'm dealing with

Retrogamer

I'm pretty sure they won't be fixing the car on Monday as i've got the feeling that no part has been ordered.

joshreade

Retrogamer wrote: »

I'm pretty sure they won't be fixing the car on Monday as i've got the feeling that no part has been ordered.

It says on that website I can get the MOT and work done elsewhere and bill the car dealership. Of course I would probably never see that money again, but I really don't want the car to go anywhere near that place to be worked on, I need a car to get to and from uni and work, and can guarantee that they would have the car for the 14 days and it would still come back in the exact same position as its in now.

At least if I was to get the work done elsewhere I can take it to a trustworthy garage

photome

OP

you are wasting your time with this garage...they are not going to fix it!

Legal action is your only chance of seeing any money again and even that may not work (IMO)

photome

joshreade wrote: »

It says on that website I can get the MOT and work done elsewhere and bill the car dealership. Of course I would probably never see that money again, but I really don't want the car to go anywhere near that place to be worked on, I need a car to get to and from uni and work, and can guarantee that they would have the car for the 14 days and it would still come back in the exact same position as its in now.

At least if I was to get the work done elsewhere I can take it to a trustworthy garage

If you are happy paying for the repair (which may be expensive) and then getting a new MOT then go for it, but do wonder why you sought advice if that is what you are going to do

joshreade

photome wrote: »

If you are happy paying for the repair (which may be expensive) and then getting a new MOT then go for it, but do wonder why you sought advice if that is what you are going to do

On the citizens advice website it says this:

"If the seller told you the car has an MOT and it doesn’t, you can:

insist they get an MOT for you, or
arrange an MOT yourself and ask the seller to pay. The seller will be responsible for both the cost of the MOT test and any work on the car that's needed to pass the MOT.

Contact the seller to explain the situation and ask them to put things right. If they refuse to get the MOT done, you can make a complaint."

I'm not happy about paying for the MOT and work, but like you said, they are not going to fix it.
Surely I get it fixed else where, bill the dealership, and then when they refuse to pay for that go down the legal action route to recover the costs.

If I took legal action at the moment what would that achieve? Would it force them to give me a refund?

photome

joshreade wrote: »

On the citizens advice website it says this:

"If the seller told you the car has an MOT and it doesn’t, you can:

insist they get an MOT for you, or
arrange an MOT yourself and ask the seller to pay. The seller will be responsible for both the cost of the MOT test and any work on the car that's needed to pass the MOT.

Contact the seller to explain the situation and ask them to put things right. If they refuse to get the MOT done, you can make a complaint."

I'm not happy about paying for the MOT and work, but like you said, they are not going to fix it.
Surely I get it fixed else where, bill the dealership, and then when they refuse to pay for that go down the legal action route to recover the costs.

If I took legal action at the moment what would that achieve? Would it force them to give me a refund?

They have offered to fix it (they wont )

If you take it somewhere else and bill them they wont pay, and legally will say they offered to fix it and you didn't let them so no chance of getting any thing.

Forcing them to refund , may get you a refund it may not.

IMO the best advice is

the only thing that will help the OP is to put the car on the drive and start court proceedings. he's obviously being given the runaround they have no intention of repairing the car at all anyway and they couldn't care less.

joshreade

photome wrote: »

They have offered to fix it (they wont )

If you take it somewhere else and bill them they wont pay, and legally will say they offered to fix it and you didn't let them so no chance of getting any thing.

Oh right, The website makes it seem like I had a choice whether I took it back to them or got it fixed elsewhere.

Again does anyone know where I stand on the phone and conversation recordings I have? I have evidence of them lying to me several times, saying the car is taxed and MOT'd when it wasn't. If I am unable to use this in court I feel my chances of getting anywhere will be slim

scheming_gypsy

Personally I'd be tempted to take the car in on Monday instead of phoning them. If they refuse to repair or fob me off, I'd put my phone on speaker phone whilst in their office, and call trading standards there and then.