Providence St, Wakefield Car Park Charge

seanavfc92

Hi all,

I entered the car park which had 1 other car in it and purchased a ticket upon arrival. I displayed it in my window and left the car.

Recieved a penalty notice two plus weeks later for "failing to display a valid ticket".

The car park in question has two cameras pointing at the entrance; one for coming in and one for going out.

As I don't have my ticket (didn't think I needed to keep it), can I appeal and on what grounds?

Sorry if this is a repeat question, I just want an up to date answer as the one's I've seen are relatively old threads.

Thanks,
Sean.

Coupon-mad

Old threads? Start at page one then!

http://forums.moneysavingexpert.com/forumdisplay.php?f=163

Sorry but just wanted to say there no OLD threads there.

You have not said who issued the ticket and if you read the first page or two of threads you will see that if it's a private ticket 'Parking Charge Notice' then the advice is to challenge it (and that they had to get the Notice to you within 14 days so it's late).

If it's a Council Penalty Charge then you still appeal but that's a bit different.

So who issued it and what was the gap between the incident and you receiving the letter?

newholme30

seanavfc92 wrote: »

Hi all,

As I don't have my ticket (didn't think I needed to keep it), can I appeal and on what grounds?

For a private car park (not council) you have answered your own question; you paid the parking fee and therefore no loss has occured. For the PPC to pursue this further would be folly.

You may not have kept your ticket previously (who would) but will certainly do so in future given the amount of hassle you will likely have dealing with this. To avoid this issue in future, you would do well to avoid all retailers who use employ such an inadequate system to 'manage' their parking.

seanavfc92

Coupon-mad wrote: »

Old threads? Start at page one then!

Sorry but just wanted to say there no OLD threads there.

You have not said who issued the ticket and if you read the first page or two of threads you will see that if it's a private ticket 'Parking Charge Notice' then the advice is to challenge it (and that they had to get the Notice to you within 14 days so it's late).

If it's a Council Penalty Charge then you still appeal but that's a bit different.

So who issued it and what was the gap between the incident and you receiving the letter?

It was issued by Excel Parking.

Not sure of the exact date of arrival as I have been away for a few days, but it is within the 14 days.

EDIT: Sorry, just realised I said two weeks plus in my OP; I meant two weeks plus from the contravention date, not the issue date... My bad!

newholme30 wrote: »

For a private car park (not council) you have answered your own question; you paid the parking fee and therefore no loss has occured. For the PPC to pursue this further would be folly.

You may not have kept your ticket previously (who would) but will certainly do so in future given the amount of hassle you will likely have dealing with this. To avoid this issue in future, you would do well to avoid all retailers who use employ such an inadequate system to 'manage' their parking.

I definitely will keep any tickets I have from now on! It wasn't a retailers car park. It's just an off street car park behind the bus station, so it was easy walking distance of where I needed to be.

Coupon-mad

So now is the time to send a challenge from the registered keeper (not naming nor implying the driver). Examples here:

http://forums.pepipoo.com/index.php?showtopic=83749&st=0&gopid=874216

That link also shows you in advance, what makes a winning POPLA appeal when the time comes.

seanavfc92

Coupon-mad wrote: »

So now is the time to send a challenge from the registered keeper (not naming nor implying the driver). Examples here:

That link also shows you in advance, what makes a winning POPLA appeal when the time comes.

I've read that it's beneficial to write to the landowner, but how do I find that information out? I don't live in the area.

Folkiedave

Frankly in this case I wouldn't bother. Just do as Coupon Mad says and challenge the notice as the registered keeper. Do not say who was driving.

I would be interested to see if they give you a POPLA code in their first reply or if they say you need to give them the name of the "motorist". (Specifically "motorist" and not "driver")

seanavfc92

I had emailed them prior to creating this thread, where I did use "I" when referring to the incident.

I received this after I had asked for it to be looked in to, but I didn't state I was appealing it:

Dear Sir/Madam

This is an automated response notification regarding your APPEAL/CHALLENGE to a Parking Charge Notice.

Please be advised that we acknowledge receipt of your email, and will be responding directly to you in due course. However, prior to doing so we require the following information in advance to enable us to process your APPEAL/CHALLENGE. If you have not already done so, please forward the following information as a matter of urgency, as we are unable to process your APPEAL/CHALLENGE without it:

1) The PARKING NOTICE SERIAL NUMBER This can be found in the top right hand corner of the Notice and will be prefixed, SERIAL No. XL/____________.

2) A FULL POSTAL ADDRESS that we can correspond with, as all decisions are conveyed in a letter to the motorist.

3) The FULL NAME of the motorist.

If you are unable to locate the PARKING NOTICE SERIAL NUMBER we will require the full vehicle registration number of the vehicle to which the NOTICE was served.

Please be advised that Excel Parking Services Ltd cannot accept any responsibility for any increase in the NOTICE CHARGE should YOU fail to provide us with the requested information within 7 (SEVEN) days from the date of this email.

Upon receipt of the required information we will place the NOTICE on hold while the circumstances surrounding the issue of the NOTICE are investigated and the Management team review the contents of your email. Once a decision has been reached, a letter will be issued to the motorist at the identified postal address conveying the outcome of the appeal/challenge. We will advise you in writing of any further course of action you should take, as deemed necessary to support your appeal/challenge.

BE ADVISED – WE ARE UNABLE TO PROCESS YOUR APPEAL/CHALLENGE WITHOUT THE PROVISION OF THE ABOVE REQUESTED INFORMATION – A PARKING NOTICE SERIAL NUMBER AND THE FULL NAME AND ADDRESS OF THE MOTORIST.

If you have already provided all relevant information, then please accept our apologies and ignore this email, as we will be dealing with your appeal/challenge and notification of the outcome will be sent to you in due course.

ALL EMAIL CORRESPONDENCE SHOULD BE DIRECTED TO: CPO@excelparking.co.uk

Thank you for your co-operation.


Central Payment Office
Excel Parking Services Ltd

I already provided my PCN number in my original email, and as the letter was posted out to me they already have my address?

Folkiedave

seanavfc92 wrote: »

I had emailed them prior to creating this thread, where I did use "I" when referring to the incident.

I received this after I had asked for it to be looked in to, but I didn't state I was appealing it:



I already provided my PCN number in my original email, and as the letter was posted out to me they already have my address?

You DO NOT have to supply the name of the motorist although it seems they do have it already.

zzzLazyDaisy

seanavfc92 wrote: »

I had emailed them prior to creating this thread, where I did use "I" when referring to the incident.

In that case you have identified yourself as the driver, which means that any breaches of POFA 2012 that they have made are now irrelevant.

I am concerned that we seem to be getting information on a piecemeal basis, which doesn't help us to help you. So before we go any further, can you provide the following information please:

Date of parking event
Date on Parking Charge Notice through the post (with photos of car)
Date you e-mailed Excel
The content of your e-mail (since you did not view it as an appeal, but they seem to have accepted it as an appeal)
Date of the follow up letter that you have just posted up
Have you had any other letters (from Excel or debt collectors)
Have you corresponded with Excel or any debt collectors (apart from that first e-mail)
Are you the registered keeper of the vehicle
Does the registered Keeper live in Scotland or NI

Once we get a handle on what has happened so far, we can tell you what to do next.

In the meantime it would be good if you could at least read the threads on the first couple of pages of this forum as this will give you an idea of the issues and the process.

seanavfc92

Date of parking event - 27.09.13
Date on Parking Charge Notice through the post (with photos of car) - 08.10.13
Date you e-mailed Excel - 21.10.13 (was away when it was delivered)
The content of your e-mail (since you did not view it as an appeal, but they seem to have accepted it as an appeal) -

To whom it may concern,

I am writing in regards to the parking charge notice I have received for parking at _______________

My PCN number is: _______________

On the night in question, I parked in the car park with only one other car in there at the time.

Although I no longer have the ticket, I am absolutely certain I paid for my ticket.

Therefore, could this please be looked in to.

Regards,

Date of the follow up letter that you have just posted up - 21.10.13 (it was an automated reply by email)
Have you had any other letters (from Excel or debt collectors) - No
Have you corresponded with Excel or any debt collectors (apart from that first e-mail) - No
Are you the registered keeper of the vehicle - Yes
Does the registered Keeper live in Scotland or NI[ - No

---

I wasn't sure if providing all this information would identify me to them as I've read that they have people looking in to these types of forums... maybe I'd read that completely wrong.

Like I say, I emailed them at the first opportunity (yesterday), thinking that they would check the ticket machine for activity at the time I entered the car park. Now I realise I should've taken a different approach to it.

EDIT: I'd also like to say thank you for your help so far. I've never had to deal with anything like this before, so any help is appreciated.