Parking Eye - Aldi

Stonker

kirkbyinfurnesslad wrote: »

Molehills and mountains come to mind with this

So what are you saying, just phone her or just forget her and get the POPLA appeal in?

trisontana

Get that POPLA appeal in before you are out of time. You can phone her if you want, but I don't think it will do you any good.

kirkbyinfurnesslad_2

As above.........

Stonker

I'm not at home at the mo so haven't yet seen either of the letters. I have a draft POPLA appeal ready so will finalise that

Stonker

Parking charge cancelled.

I have to say that Rachel was actually very pleasant.

Hot_Bring

Stonker wrote: »

Parking charge cancelled.

I have to say that Rachel was actually very pleasant.

Well done ! On what grounds ?

The cynic in me suggests the PE spies that read this forum might have suggested to Rachel to drop it

Stonker

Who knows if that's true, maybe, maybe not.

She checked to see if I was a genuine customer and cancelled it on that basis. Although it couldn't be established that we actually spent money in the store that day, it could be established that I'm a regular user of their car parks.....lol

trisontana

4consumerrights wrote: »

Trisontana - how did she respond to those questions.

I sent a set of similar general questions online using their facebook contact page and received an email response back to contact Rachel or Laura regarding my parking charge notice- and got no response.

I HAVEN'T HAD A PARKING EYE PCN YET - MORE'S THE PITY.

I actually phoned in July of last year, before all the subsequent POPLA decisions were known about. So I wasn’t on so sure a ground as I would be now. From the start she was on the defensive and aggressive at the same time. She came out with a sob story about all the Aldi shop managers with empty shops and full car parks, because of all the non-shoppers using their car parks.

I asked her about so-called losses that supposedly had occurred, but she said wrongly that PE go after motorists over a “contractual obligation” and not over losses. All nonsense of course, as all POPLA decisions are about GPEOL and not about contractual agreements.

On the subject of POPLA, she made the extraordinary statement that the reason PE lose so many POPLA decisions is that PE are not in possession of all the facts when a “soft appeal” is made. If PE knew all the facts then they would allow more appeals and the case would not have to go to POPLA. She blamed forums such as this for that state of affairs and for advising motorists only to make a minimum appeal in the hopes of getting a POPLA code.

I had the impression that she was working to a script supplied by PE who see themselves as the injured party at the mercy of various parking forums. At that point I just gave up as I could see I could not make her see my point of view.

bod1467

Are we going to get a smug glewis73 post soon?

Stonker

I almost feel let down. I had worked pretty hard drafting a POPLA appeal and wonder if I should post is anyway in case it's of any use to anybody else!