Ovivo Mobile Service Cancelled

NiftyDigits

buglawton wrote: »

What is so very difficult about maintaining civil relationships with customers by warning them with an automated Email that they are infringing Ts&Cs and if they continue to do this, the service will be terminated, subject of course to a practical notice period?

Generally I have found Ovivo to be friendly and responsive about various issues - like when I lost a phone with an Ovivo SIM in it, I was able to get a new Ovivo SIM and my number back very quickly.

I think someone at Ovivo could easily fix the PR issue here but this does not help OP of course. Get a Three 321 SIM, text your key contacts with your new number, port your old number back when you can (I think your PAC is valid for a month) and get over it!

You are just waaaaay off the mark. There is no PR issue. The issue is that the OP abused the service over a long period of time and consistent with the terms and conditions, he has been removed from their list of clients.
Almost everyone here agrees with the policy. So where is the "PR issue"?
Good PR for them I think. Take the p£$s and you're gone.

ZhugeEX

The thing is that the OP could have handled the situation differently and then everyone on here would be supportive.

Instead the OP has come across as a douche and thus no one wants to help him.

batman1056

I have three of theses sims, two in secondary phones which have limited internet access, one in a phone that just uses a fb application and my daughter never surfs the net on it. So ads are not a problem for me, I get there standard emails each week with offs, I look and delete, or if it's good I click, no hassle and great deal.

Saves me a fortune and I know my daughters can always contact me

im-lost

NiftyDigits wrote: »

You are just waaaaay off the mark. There is no PR issue. The issue is that the OP abused the service over a long period of time and consistent with the terms and conditions, he has been removed from their list of clients.
Almost everyone here agrees with the policy. So where is the "PR issue"?
Good PR for them I think. Take the p£$s and you're gone.

The PR issue is that you may turn an ad blocker on, and forget to turn it off when using ovivo, then wake up the next morning to find your phone / dongle cut off without so much as a warning that it would happen.

You see absolutely no problem with this? It must be the only network out there that I've heard of cutting people off without any notice.

I know it's put me off buying an ovivo sim when my current contract runs out in a couple of weeks, it's also put me off getting one for my elderly mother, that has her laptop setup to not display ads, because she has a habit of clicking on anything and everything and signing up / buying, but she may have on the odd occasion needed to use the hot spot on her phone to connect if her Internet went down, and she needed to contact someone.

custardy

im-lost wrote: »

The PR issue is that you may turn an ad blocker on, and forget to turn it off when using ovivo, then wake up the next morning to find your phone / dongle cut off without so much as a warning that it would happen.

You see absolutely no problem with this? It must be the only network out there that I've heard of cutting people off without any notice.

I know it's put me off buying an ovivo sim when my current contract runs out in a couple of weeks, it's also put me off getting one for my elderly mother, that has her laptop setup to not display ads, because she has a habit of clicking on anything and everything and signing up / buying, but she may have on the odd occasion needed to use the hot spot on her phone to connect if her Internet went down, and she needed to contact someone.

turn on an ad blocker?
Well thats how they pay for the service
If it doesnt fit your use,then use another service

Silk

im-lost wrote: »

The PR issue is that you may turn an ad blocker on, and forget to turn it off when using ovivo, then wake up the next morning to find your phone / dongle cut off without so much as a warning that it would happen.

Thats hardly likely to happen as the OP was using the ad block for many months ..so forgetting one night is hardly going to get you cut off.

The deal is they give you free minutes, texts and data ....in exchange you pay them by looking at the ad's when using data...if you use a blocker you don't pay them and you get cut off. quite simple

im-lost wrote: »

I know it's put me off buying an ovivo sim when my current contract runs out in a couple of weeks,

Considering you claim to use 150gb a month on that contract I'm surprised that you are considering Ovivo because once you use up the free 500mb the other 149.5gb is going to cost you a fortune :rotfl:

buglawton

Got a feeling he may have meant MB not GB

grumbler

buglawton wrote: »

Got a feeling he may have meant MB not GB

im-lost wrote: »

I ... have a £500 handset... the cost over the 24 months to me is £240 and includes ... unlimited Internet, of which I use about 150gb a month as my sole broadband connection,...

..............................

im-lost

It's a bit stalkerish to go trawling through people's posts just because they pointed out that you repeatedly give incorrect information, and try to belittle new posters.

Problem with my stated usage?

grumbler wrote: »

..............................

im-lost

Silk wrote: »

Thats hardly likely to happen as the OP was using the ad block for many months ..so forgetting one night is hardly going to get you cut off.

The deal is they give you free minutes, texts and data ....in exchange you pay them by looking at the ad's when using data...if you use a blocker you don't pay them and you get cut off. quite simple


Considering you claim to use 150gb a month on that contract I'm surprised that you are considering Ovivo because once you use up the free 500mb the other 149.5gb is going to cost you a fortune :rotfl:

Well my contract is going to be up, and my needs have changed, I actually use very little data for phone use, and what with three having 4g right around the corner I'm looking at my options to separate my phone and home Internet usage.

Ovivo would have covered my mobile usage, for texts, calls and phone data, and then my three sim, that in all likelyhood will be renewed at a lower cost shortly, in a 4g handset for my home 'broadband' after all what I'm paying currently is great for the handset and tariff I'm on, and hopefully with a retention offer it'll drop lower, and it would be rude not to take up a great service at a lower cost than the majority of landline based services.