Ovivo Mobile Service Cancelled

NiftyDigits

larry_lurex wrote: »

I only ever used the data with my modem. No idea what ads there were.

Data Freedom

£0p/m ?

750MB

For tablet or dongle, no contract.


http://ovivomobile.com/offer/ovivo-for-data/


So you were using the phone SIM with a modem and an AD Blocker??

ZhugeEX

larry_lurex wrote: »

Oh god. Post whatever you like. Over and out from me.

And it is 500 Mb.

It;s 750MB.
The person who bought it up was talking about data sims quite obviously.

So you were using adblocker and a phone sim in your modem.

WOW! Are you !!!!ing kidding me? You were breaking two rules. You deserved to be banned.

buglawton

I think Ovivo has been confirmed in other forums as happily accepting tethering and modem use.

But I can see if you choose to use adblocker for your usual broadband but forget to turn it off when surfing via Ovivo, you could fall foul and I agree that lack of a warning is very cavalier of them.

The best SIM to pop in to replace Ovivo is Three 321 which near as dammit free to use anyway, plus has some really good roaming and international calling options.

Ironically, Ovivo very frequently advertises Three's 'game changing' SIM on the Ovivo Now ad page!

NiftyDigits

buglawton wrote: »

I think Ovivo has been confirmed in other forums as happily accepting tethering and modem use.

But I can see if you choose to use adblocker for your usual broadband but forget to turn it off when surfing via Ovivo, you could fall foul and I agree that lack of a warning is very cavalier of them.

The best SIM to pop in to replace Ovivo is Three 321 which near as dammit free to use anyway, plus has some really good roaming and international calling options.

Ironically, Ovivo very frequently advertises Three's 'game changing' SIM on the Ovivo Now ad page!

He admits to doing it the same way for months and never saw a Ad in this time.
Did he think they just give a free service and asked nothing in return?
Of course there are terms and conditions. If he couldn't be bothered to read or even try to adhere to them, why should they be bothered to send him a warning? It certainly doesn't form a part of the contract.
Ovivo are a business, not a charity. I'm sure that you would feel the same if it was your business.
He has done them a favour in the end by advertising what can happen.

prowla

Well, I think the OP has a point; Ovivo could have warned before cutting off the service.

In their favour, you don't have to delve deep into the T&Cs to read that it is an ad-funded service; it's not like it's hidden away on page 25 of the small print.


Oh, and since people are being pedantic about terms and conditions, let's be pedantic about terminology too...

larry_lurex wrote: »

(1) It is 500 Mb.

It's not 500 megabits, but it could be 500 MB.

rockin_plumber wrote: »

For phone sims...

And 750mb for a data only sim for tablets....

With the same terms regarding add blockers for both...

It's not 750 millibits, but it could be 750 MB.


But in my case it's moot because data isn't working on my iPhone. I did select the appropriate option on my account, but it's not doing anything (I can make calls).

larry_lurex

buglawton wrote: »

I think Ovivo has been confirmed in other forums as happily accepting tethering and modem use.

But I can see if you choose to use adblocker for your usual broadband but forget to turn it off when surfing via Ovivo, you could fall foul and I agree that lack of a warning is very cavalier of them.

The best SIM to pop in to replace Ovivo is Three 321 which near as dammit free to use anyway, plus has some really good roaming and international calling options.

Ironically, Ovivo very frequently advertises Three's 'game changing' SIM on the Ovivo Now ad page!

Thank you. The answer I was hoping for. The only problem remains the fact that my number is dead until Tuesday and no one can call me.

Roger1

larry_lurex wrote: »

... thickos ...

Pot, kettle, black?

... T&C garbage ...

Ooh, yes. Let's all pretend that T+Cs don't exist.

larry_lurex wrote: »

Over and out from me.

Promises, promises? (already broken twice by somebody masquerading as you.

I wonder if Ovivo have a claim against you for the use you have made of their system while contravening the T+Cs. It could be more or less than your deposit so it's surely time to call it quits.

As others have pointed out, if you had a case you'd be doing it no favour at all with the attitudes you show in this thread.

Calm down, dear.

buglawton

What is so very difficult about maintaining civil relationships with customers by warning them with an automated Email that they are infringing Ts&Cs and if they continue to do this, the service will be terminated, subject of course to a practical notice period?

Generally I have found Ovivo to be friendly and responsive about various issues - like when I lost a phone with an Ovivo SIM in it, I was able to get a new Ovivo SIM and my number back very quickly.

I think someone at Ovivo could easily fix the PR issue here but this does not help OP of course. Get a Three 321 SIM, text your key contacts with your new number, port your old number back when you can (I think your PAC is valid for a month) and get over it!

larry_lurex

buglawton wrote: »

What is so very difficult about maintaining civil relationships with customers by warning them with an automated Email that they are infringing Ts&Cs and if they continue to do this, the service will be terminated, subject of course to a practical notice period?

Generally I have found Ovivo to be friendly and responsive about various issues - like when I lost a phone with an Ovivo SIM in it, I was able to get a new Ovivo SIM and my number back very quickly.

I think someone at Ovivo could easily fix the PR issue here but this does not help OP of course. Get a Three 321 SIM, text your key contacts with your new number, port your old number back when you can (I think your PAC is valid for a month) and get over it!

Thanks again. Been to the shop and got a 321. Up and running, online account created, PAC submitted.

Looks like a deal which is actually better than Ovivo (internetwise) for a few pence. Cheers.

buglawton

Yes I consistently noticed that my Three phone toting wife always gets far better data then I do with Ovivo... however, Ovivo penetrates into buildings well so is better for calls. Long term Vodaphone knows the only answer is 4g.