Is Trusteer/Rapport necessary to be protected by banks' fraud guarantees?

MABLE

Would not be without it. I tried to log into my bank account a while ago and the security system advised me this was not the official site. A fraudster had set up a bogus website.

joe134

AlwaysLearnin wrote: »

Have you adapted your typing style to fool any key loggers too...?

Didn,t stop you decyphering it.:rotfl:
Got keyloggers on Pc ,according to Rapport logs,hence new Ipad for banking.
I,ve had more Bank Phishing e-mails in the last fortnight, than, the last 12 months..

Nebulous2

Rapport really slowed down my computer and I removed it.

I have a distant relative who gave one of these scam phone callers access to his computer and I've been helping him clear up. We've changed passwords, notified banks, scanned his computer etc. I also gave his computer a bit of a spring clean as he was complaining it was slow (it was so slow it was practically unusable) and in the process removed rapport.

It came up with a dialogue box asking why I was removing it and said if it was because of browser problems one of their technicians could resolve this by remote access.

I couldn't believe this. I had just spent half-an-hour telling him how stupid he had been in letting someone he didn't know have remote access. I had threatened him with all sorts of dire consequences, including seeing every penny he owns disappear down a metaphorical plughole in his computer. We had phoned his bank and other places he had accounts to admit his stupidity and ask what we should do.

Then a programme recommended by his bank was asking him to do the same again?

joe134

Nebulous2 wrote: »

Rapport really slowed down my computer and I removed it.

I have a distant relative who gave one of these scam phone callers access to his computer and I've been helping him clear up. We've changed passwords, notified banks, scanned his computer etc. I also gave his computer a bit of a spring clean as he was complaining it was slow (it was so slow it was practically unusable) and in the process removed rapport.

It came up with a dialogue box asking why I was removing it and said if it was because of browser problems one of their technicians could resolve this by remote access.

I couldn't believe this. I had just spent half-an-hour telling him how stupid he had been in letting someone he didn't know have remote access. I had threatened him with all sorts of dire consequences, including seeing every penny he owns disappear down a metaphorical plughole in his computer. We had phoned his bank and other places he had accounts to admit his stupidity and ask what we should do.

Then a programme recommended by his bank was asking him to do the same again?

They asked me the same question, when I had a problem after thier latest update.
They said it was the only way to see the problem.
As it happens, it,s rectified itself, so didn,t reply.

hansi

espresso wrote: »

No, you would be daft to install Rapport - it is totally unnecessary and causes problems!

I've been using it for years with no problems. If it ain't broke, don't fix it!

wiseshark

I have also been using it the past couple of years. Normally it's fine, but occasionally it is de-activated and needs re-activating or re-installing. I haven't found it much of a nuisance and am happy as it is an added security measure.

joe134

wiseshark wrote: »

I have also been using it the past couple of years. Normally it's fine, but occasionally it is de-activated and needs re-activating or re-installing. I haven't found it much of a nuisance and am happy as it is an added security measure.

I,ve used it for years, and now and then, I may get a glitch, but, nothing serious enough to warrant doing without it.
I think a little bit slower Pc is a small price to pay, for peace of mind.
As long as it,s not snail pace;
.It seems to generate a lot of annoyance with those who want thier Pc to be like the HS2.

Vortigern

With regard to the identification of phishing emails; I use a program called Mailwasher to examine incoming email. It displays emails as plain text and shows the true destination of any link, so you'd see something like "yourbank.co.uk (links to dodgysite.ru)"

You can add rules to trap suspicious emails, or to validate genuine bank emails.

Viewing email as plain text guards against the use of the tracking cookies and invisible tracking graphics found in HTML mails.

alanq

Radio 4 You And Yours today. Business lost £20,000 after computer was compromised by malware. NatWest refused to refund lost money citing that Trusteer had not been installed.

http://www.bbc.co.uk/programmes/b03hxjrc
Starts 20m55s in.

spenderdave

That was a strange report. Initially they said that she clicked on an email and her virus scanner flagged up a nasty and moved it to quarantine. So it probably was something else that infected her machine. They kept talking about the preview pane, then switched to an 'expert' to demonstrate the issue whose first words was 'open your browser' - preview pane is tied in with things like Outlook Express, mail clients, not webmail which you look at with your browser. No suggestion made that the first thing to do is to turn off the preview pane... So many inconsistencies, I suspect she just fell to a normal phishing email. Whether Trusteer would have stopped that is of course unknown, but it is certainly a worrying move if NatWest is refusing to pay (£20 from what I recall was the loss) because she didn't have Trusteer installed.

Maybe they will get a real 'expert' on next time..