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Hotel Change ( Overbooked )
Comments
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OK, I've taken a few of Matty's posts to try to build the picture...They arrived this morning to be told by their City centre hotel that unfortunately they mistakenly overbooked and sent them to another hotel, which is NOT City centre and has some awful reviews on tripadviser.
Complaint 1. Bad reviews on tripadvisor.For the record the original hotel was ranked 300th/660 hotels and the one they have been moved to is ranked 610/660 with some awful reviews.
Repetition of complaint 1, no comment on whether it has lots of good reviews, all we know is that tripadvisor has some bad reviews on it.I hope they dont notice the poor treatment, but they deserve some redress and thought I would ask you guys.
Complaint 2. Poor treatment in the hotel. How does Matty know they will receive poor treatment? Oh yes, someone posted it on Tripadvisor. But, he's made his mind up that they are going to receive poor treatment.the issue is what they paid for and what they have received.
We don't know how much they paid, or where they were originally booked, neither do we know where they ended up, so how can we advise on this?Maybe they feel, having now been transferred to a lower standard hotel in a more outlying part of town warrants some feeling of poor treatment.
Oh look, we're back to tripadvisor again. And now the hotel has moved from "Not in the city centre" to "outlying". Also, he's introduced the word MAYBE to start the whole thing off. Maybe they don't feel anything of the sort!My view is firstly that the financial differential between the hotels should be obviously refunded.
If there is a financial difference, then yes it should be compensated for.I then assume that if there are any further consequential losses, re: travel or others if proved seem reasonable also refunded.
Nice assumption there followed by a big if.Perhaps a reasonable maybe negotiated refund for some level of inconvenience.
What level of inconvenience? We don't know. You won't tell us the hotels, and you won't accept your son's story when he comes back!Whatever your thoughts, the service provider didnt provide and rightly need's to be made accountable.
Correct, they didn't provide what was booked, and should be accountable for the shortfall based on the boys opinion of that shortfall, not based on an imagined worst case scenario that someone who isn't there has drawn up.My real drive is for them to receive their legal entitlement from their service provider for the money they have paid.
The service provider has provided a service, but not the one they paid for. Without knowing the facts from them, we don't know whether that is less than they were entitled or not. We know your opinion, though!I have tried to explain my main concern is regarding a financial contract that seems to not have been fulfilled.
It "seems" not to have been fulfilled, but you and I don't know that. Without critical information - the names of the hotels, the level of service that your son received, etc, then no one hac decide whether it has been fulfilled or not.I have been seeking advice based on the service/accommodation paid against the service/accommodation received,
Since we don't know the accomodation they paid for or the accomodation they received, nor do we know the level of service, then fundamentally, and very simply...
How can we give advice based on nothing but assumptions and the opinion of someone who isn't there and doesn't know the facts?1. Have you tried to Google the answer?
2. If you were in the other person's shoes, how would you react?
3. Do you want a quick answer or better understanding?0 -
OK, I've taken a few of Matty's posts to try to build the picture...
Complaint 1. Bad reviews on tripadvisor.
Repetition of complaint 1, no comment on whether it has lots of good reviews, all we know is that tripadvisor has some bad reviews on it.
Complaint 2. Poor treatment in the hotel. How does Matty know they will receive poor treatment? Oh yes, someone posted it on Tripadvisor. But, he's made his mind up that they are going to receive poor treatment.
We don't know how much they paid, or where they were originally booked, neither do we know where they ended up, so how can we advise on this?
Oh look, we're back to tripadvisor again. And now the hotel has moved from "Not in the city centre" to "outlying". Also, he's introduced the word MAYBE to start the whole thing off. Maybe they don't feel anything of the sort!
If there is a financial difference, then yes it should be compensated for.
Nice assumption there followed by a big if.
What level of inconvenience? We don't know. You won't tell us the hotels, and you won't accept your son's story when he comes back!
Correct, they didn't provide what was booked, and should be accountable for the shortfall based on the boys opinion of that shortfall, not based on an imagined worst case scenario that someone who isn't there has drawn up.
The service provider has provided a service, but not the one they paid for. Without knowing the facts from them, we don't know whether that is less than they were entitled or not. We know your opinion, though!
It "seems" not to have been fulfilled, but you and I don't know that. Without critical information - the names of the hotels, the level of service that your son received, etc, then no one hac decide whether it has been fulfilled or not.
Since we don't know the accomodation they paid for or the accomodation they received, nor do we know the level of service, then fundamentally, and very simply...
How can we give advice based on nothing but assumptions and the opinion of someone who isn't there and doesn't know the facts?
You will probably need to refer to my post #47, but just give me one more joke .... go on ....0 -
I don't do jokes, I do consumer advice.
I also don't do assumptions, presumptions, or reach conclusions before gathering facts together.
...you should try it some time.1. Have you tried to Google the answer?
2. If you were in the other person's shoes, how would you react?
3. Do you want a quick answer or better understanding?0 -
How have YOU incurred a level of grievance though? The whole situation is NOTHING to do with you, you have chosen to try and fight a battle that right now doesn't exist. If your son get's home and wants help to sort this then you can help him fight his battle.
Of course it's something to do with the OP, it's happening to their son. The fact that a child is 18+ doesn't suddenly mean a parent stops caring about them and wanting to help.
Now when the son gets back they may tell OP that everything was fine and not to bother about it, or they may appreciate the assistance. Given you know nothing about the family in question it's not really for you to judge that.0 -
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They could claim for:
Difference in cost between the two hotels. Take a screenshot of what it would cost now to book the hotel they have been put in. If they've paid any more than that, they could claim it back.
Any other costs caused by the move. Phone calls to try and sort it out. Extra taxi, bus or train costs to get to the centre.
Loss of enjoyment. A very subjective term, but if this move caused the holiday to be less enjoyable than expected you can make a claim. This is likely, as they specifically booked a central hotel and got one on the outskirts. They'll have to come up with a figure for how much less enjoyable it was.0 -
Look I am outta here, thank you for those that have offered a considered view, to the others, it really didn't make me angry, have a good weekend.
'I reserve the right to re-appear if bored'.0 -
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