Hotel Change ( Overbooked )

tinkerbell28

Matty007 wrote: »

Dont be daft ..... if you are unable to recognise that if the alternative hotel is of a different standard and price, then you can lend little to this discussion.

This isnt about enjoyment or issues that have not yet arisen, its about the start of a trip where they have already been transferred to hotel in a different part of town, at a different standard that charges a cheaper price, it will inevitably incur a degree of inconvenience yet to be substantiated.

I was hoping that if someone could offer perhaps a legal stand point or offer their own similar experiences then it might give me an understanding to what I might want to do.

Thanks to the other contributors that have already done this.

It would help if you actually put this in you op, rather getting all shirty, clarifying it, then getting responses with the correct information at hand.

The fact it rates lower on trip advisor neither means it was a lower priced hotel, nor a lower standard.

I don't get why you are so involved. The 2nd bolded paragraph. It's not your holiday, it's theirs. They paid for it. So if you want legal advice.

The holiday company won't deal with you. It will be whoever was the lead on the booking. If they are even interested in chasing it up. They may enjoy themselves!

shaun_from_Africa

tinkerbell28 wrote: »

The fact it rates lower on trip advisor neither means it was a lower priced hotel, nor a lower standard.

Whilst it's not always spot on, I've found that provided there are a fair number of reviews then the state of the hotels as shown on the site isn't generally too far off the mark.

I stay in hotels all over the world and usually use the TA website to get an idea of what they will be like, and with only 1 or 2 exceptions, what I found was usually about what I was expecting to find.

Even if the hotel in question isn't of a worse standard, it is still in a different location to what was required.

Matty007

tinkerbell28 wrote: »

It would help if you actually put this in you op, rather getting all shirty, clarifying it, then getting responses with the correct information at hand.

The fact it rates lower on trip advisor neither means it was a lower priced hotel, nor a lower standard.

I don't get why you are so involved. The 2nd bolded paragraph. It's not your holiday, it's theirs. They paid for it. So if you want legal advice.

The holiday company won't deal with you. It will be whoever was the lead on the booking. If they are even interested in chasing it up. They may enjoy themselves!

What a load of old tosh, I will if I see fit seek advice and guidance where I wish, be it for my Son a friend or anyone, your own input has not offered anything of note and I am sure never will.

So may I ask you politely to move on, so that I can access the advice of posters that offer some valuable advice.

Matty

Matty007

Hintza wrote: »

My son is also a goodfella plays Premiership rugby and if he was away with his pals I would never be surprised as they are bound to get up to mischief!!

One thing is for sure they are over 18 and it is his problem which he can sort out ..........if he can be bothered. You can always offer advice but leave it up to him.

Thank you for your family advice, however I prefer to seek consumer advice that I may share with my Son if I feel it appropriate to his situation.

ValHaller

tinkerbell28 wrote: »

Matty007 wrote: »

I was hoping that if someone could offer perhaps a legal stand point or offer their own similar experiences then it might give me an understanding to what I might want to do.

It would help if you actually put this in you op, rather getting all shirty, clarifying it, then getting responses with the correct information at hand.

Hmm, what Matty is asking for is fairly obviously what this forum is for. I do detect a little winding up here.

hcb42

OP

They have (had) two choices, either they refuse to accept it and insist they are moved to somewhere better, or not moved at all and the hotel crumbles and outbooks someone else , or they make the most of it and then complain to Teletext when they get back quantifying the shortfalls. it would not be unreasonable at all to expect some money back for this, and most hotels when in this situation tend to throw in plenty of extras to try and appease the situation...however if they have gone quietly as it were with no drinks/dinner thrown in then their bargaining chip might have passed them by...

Matty007

hcb42 wrote: »

OP

They have (had) two choices, either they refuse to accept it and insist they are moved to somewhere better, or not moved at all and the hotel crumbles and outbooks someone else , or they make the most of it and then complain to Teletext when they get back quantifying the shortfalls. it would not be unreasonable at all to expect some money back for this, and most hotels when in this situation tend to throw in plenty of extras to try and appease the situation...however if they have gone quietly as it were with no drinks/dinner thrown in then their bargaining chip might have passed them by...

I agree to the scenarios here and I must stress that I am not losing sleep as I sincerely hope that this will not impact beyond the obvious financial effects.

However I cannot accept, well without further investigation that somehow if you do not immediately demand and then receive reasonable and immediate adequate redress, then any claim is invalid, that seems very unlikely.

My view is firstly that the financial differential between the hotels should be obviously refunded.

I then assume that if there are any further consequential losses, re: travel or others if proved seem reasonable also refunded.

Perhaps a reasonable maybe negotiated refund for some level of inconvenience.

Whatever your thoughts, the service provider didnt provide and rightly need's to be made accountable.

I am posting hoping that those that have experienced and/or challenged a similar scenario or those that have some level of consumer law knowledge might offer some guide to the legal position and its likely progression.

Thank you.

Regards
Matty007

WTFH

matty, have the boys expressed any of this opinion to you, or is it your own opinion, not based on being there?

Yes, I suspect that whoever paid for the trip should contact teletext with their request for compensation, stating their experience.
Right now, you should let them get on with having a good time, and when they come back, you can help them... If they feel they want/need your help.

Sorry, but you've already said that based on what you have read, they are going to have a terrible time, being mistreated in an absolute dump, etc.
Why not wait for them to tell you. After all, they are all university graduates and should be smart enough to be able to do that!

Matty007

WTFH wrote: »

matty, have the boys expressed any of this opinion to you, or is it your own opinion, not based on being there?

Yes, I suspect that whoever paid for the trip should contact teletext with their request for compensation, stating their experience.
Right now, you should let them get on with having a good time, and when they come back, you can help them... If they feel they want/need your help.

Sorry, but you've already said that based on what you have read, they are going to have a terrible time, being mistreated in an absolute dump, etc.
Why not wait for them to tell you. After all, they are all university graduates and should be smart enough to be able to do that!

WTFH thanks for taking time to reply, but you really have not grasped why I seek some reasonable consumer advice beyond whether my Son or their friends do or do not enjoy their brief stay within Prague.

My real drive is for them to receive their legal entitlement from their service provider for the money they have paid.

It needn't follow that I am somehow interfering with their stay and their enjoyment, that would be silly.

Above your 'contact teletext' I am afraid you have offered a view blinded by some weird prejudice on my role as one of the parents.

I have tried to explain my main concern is regarding a financial contract that seems to not have been fulfilled.

If there might be someone that wishes to offer a qualified view it would be welcomed.

Matty

WTFH

Matty007 wrote: »

WTFH thanks for taking time to reply, but you really have not grasped why I seek some reasonable consumer advice beyond whether my Son or their friends do or do not enjoy their brief stay within Prague.

No Matty, I think I have grasped it quite well.
You are looking for consumer advice for a third party (your son), but you don't have all the facts. All you have at the minute is a tripadvisor rating and your opinion.
Until they return from the trip with some facts, it's hard to say how they should be responding to teletext holidays. Right now, they should be gathering their own evidence based on their experience, and then on their return they should decide what to do.

If they feel that the hotel they stayed in was an acceptable alternative, the price was reasonable and they were treated well, then excellent. If they feel that it was not an acceptable alternative, then they should go back to teletext on their return and complain.

In the same way that you don't agree with what I'm saying on this internet forum, how do you know that tripadvisor is one you should agree with? Surely the people to ask are the boys. After all, it's their holiday and it's their opinion of how well it went and how they were treated that actually matters. Not mine, not yours and not tripadvisors.