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My Blackberry just died

1356

Comments

  • stefano
    stefano Posts: 949 Forumite
    NiftyDigits wrote: »
    You don't need to pay for anything.

    The instructions that you need are in post #4, the software in post #17.

    That is all that you need.

    The one thing the instructions fail to tell you is that you need to install the Desktop Manager and the Vodafone BB software to the computer before beginning.

    Though those steps may be indicated in the video(I haven't watched it)

    I have tried, but cannot get on with it. When I get back, I will have to attempt with the BBSAK, but the disclaimer that one needs to be comfortable with it, or you will end up with a paper weight, worries me a bit.
  • NiftyDigits
    NiftyDigits Posts: 10,459 Forumite
    stefano wrote: »
    I have tried, but cannot get on with it. When I get back, I will have to attempt with the BBSAK, but the disclaimer that one needs to be comfortable with it, or you will end up with a paper weight, worries me a bit.

    Tried in which way?

    You need to state exactly where you are succeeding and where you are failing.
    Since the guide has steps, you should be able to describe where you are going wrong.
  • stefano
    stefano Posts: 949 Forumite
    Well, I go to the App Loader, plug the BB and the pin with my code appears. I click ok, and the BB then starts to load, but it never goes beyond a similar point as this one I found online: http://www.ebay.co.uk/itm/181217701875?ssPageName=STRK:MEWAX:IT&_trksid=p3984.m1438.l2649

    I wait and wait, but to no avail. The sad thing is, only now I have learned how easy it is to back up your BB
  • Vodafone
    Vodafone Posts: 4,297 Organisation Representative
    edited 24 September 2013 at 10:07AM
    stefano wrote: »
    I am currently in Italy on holidays. How much is the repair likely to cost?

    Hi stefano,

    Without having the phone checked I'm afraid I couldn't say if there would be a charge or not for carrying out a repair.

    However, before any work is done you'd be notified of any charge involved and the repair would only take place once you'd accepted it.

    Thanks,

    Lee

    Web Relations

    Vodafone UK
    “Official Company Representative
    I am the official company representative of Vodafone. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • NiftyDigits
    NiftyDigits Posts: 10,459 Forumite
    stefano wrote: »
    Well, I go to the App Loader, plug the BB and the pin with my code appears. I click ok, and the BB then starts to load, but it never goes beyond a similar point as this one I found online: http://www.ebay.co.uk/itm/181217701875?ssPageName=STRK:MEWAX:IT&_trksid=p3984.m1438.l2649

    I wait and wait, but to no avail. The sad thing is, only now I have learned how easy it is to back up your BB

    The guide has very clear steps. It sounds as if you have just skipped over them. Did you click Next at the USB-PIN:UNKNOWN stage?
  • stefano
    stefano Posts: 949 Forumite
    NiftyDigits wrote: »
    The guide has very clear steps. It sounds as if you have just skipped over them. Did you click Next at the USB-PIN:UNKNOWN stage?

    It would not let me click next at the USB-PIN:UNKNOWN stage. Once I entered the pin, the PIN was known, and nothing else happened.
  • NiftyDigits
    NiftyDigits Posts: 10,459 Forumite
    stefano wrote: »
    It would not let me click next at the USB-PIN:UNKNOWN stage. Once I entered the pin, the PIN was known, and nothing else happened.

    At which point do you plug the BlackBerry in via USB?
  • stefano
    stefano Posts: 949 Forumite
    Straight after opening the AppLoader. But I do not get the USB-PIN:UNKNOWN, it shows my PIN
  • NiftyDigits
    NiftyDigits Posts: 10,459 Forumite
    With the battery pulled, connect the BlackBerry to the USB connector and as SOON as you see USB-PIN:UNKNOWN hit Next

    Take the battery out before you plug it in. Then as SOON as you see USB-PIN:UNKNOWN hit Next. Then you can put the battery back in and continue.
  • stefano
    stefano Posts: 949 Forumite
    NiftyDigits wrote: »
    Take the battery out before you plug it in. Then as SOON as you see USB-PIN:UNKNOWN hit Next. Then you can put the battery back in and continue.

    AAAAhhhhhhh, I see, with the battery out.
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