Mortgage funds from halifax - 16.51(no funds yet)

moneyshoe

smacky wrote: »

??



.

Sorry, I posted that at 4:45 - then went to feed the kids, our very slow internet must not have finished posting it until after your update! I was hoping that maybe the funds would have been transferred late this afternoon and you had completed but it sounds like not.

Your situation sounds like my worst nightmare - really hope you get it sorted tomorrow.

smacky

thx , will update tomo

smacky

**update**

Just confirmed from HALIFAX cust serv.

FUNDS have been released this morning so should be with SOL soon

:-)

Dave_Ham

Lets just hope no squatters have moved in during this process.

Only kidding, good luck..

LeeSouthEast

Am I the only one thinking "completion date was 2 days ago, someone needs to make good the amount of stress this has caused" ?

smacky

LeeSouthEast wrote: »

Am I the only one thinking "completion date was 2 days ago, someone needs to make good the amount of stress this has caused" ?

2 days ago.. YES

and when i keep calling SOL every few hours to make sure they have received funds , They still kind of hardly interested

and i came to know yesterday late evening, that even vendors SOL dint update vendor , as to reasons for non completion till yesterday

LeeSouthEast

smacky wrote: »

2 days ago.. YES

and when i keep calling SOL every few hours to make sure they have received funds , They still kind of hardly interested

and i came to know yesterday late evening, that even vendors SOL dint update vendor , as to reasons for non completion till yesterday

I'm still not entirely clear what the issue was, and I get the feeling you don't either. When the dust has settled, you have the keys, and nothing can go further wrong ... here's what I'd do:

Formal complaint to Halifax. Centred around lack of communication, lack of funds on day of completion, and 2 further days to resolve the matter. Endless stress, worry, etc. etc. etc.

Formal complaint to your solicitor's firm. Centred around lack of communication, lack of understanding, lack of urgency, stress and worry, negligence in terms of that £5 that seemed to cause issues earlier, and anything else you have but haven't written about.

Then, when the reply from the solicitor comes back that they did nothing wrong, escalate it to the legal ombudsman (http://www.legalombudsman.org.uk/)

None of this because I'd want a pay out, but I'd want to understand what went wrong. I'd want each institution to discover what went wrong with their internal processes. And I'd want to make sure no one else ever had to go through what you've been through!

smacky

Finally completed ..... on my way to collect keys from EA as it was too late to pass on the keys before he closed his office

will update thread

many thanks to King and Dave

still don't believe its over , until i hold the keys :j