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Successful complaints about private parking tickets - how to get them cancelled!

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Comments

  • Hi,
    Just a question about complaints to owners.  If the advice for appeals to PPCs is to not name driver and appeal as the registered keeper, is the same the case for complaints to landowners?  Should we say "the driver was a genuine customer....", rather than giving personal details?
    Thank you.
  • Umkomaas
    Umkomaas Posts: 43,807 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    edited 25 October at 5:08PM
    Hi,
    Just a question about complaints to owners.  If the advice for appeals to PPCs is to not name driver and appeal as the registered keeper, is the same the case for complaints to landowners?  Should we say "the driver was a genuine customer....", rather than giving personal details?
    Thank you.
    You don't want it to sound wooden or give the impression that you're hiding something by using terms the landowner might not expect like 'registered keeper' - not in their day-to-day business vocabulary. The advice not to identify the driver is primarily in the context of dealing directly with the parking firm. 

    You could simply say 'we were genuine customers'. The Royal 'we', has the effect of not identifying the driver. 
    Please note, we are not a legal advice forum. I personally don't get involved in critiquing court case Defences/Witness Statements, so unable to help on that front. Please don't ask. .

    I provide only my personal opinion, it is not a legal opinion, it is simply a personal one. I am not a lawyer.

    Give a man a fish, and you feed him for a day; show him how to catch fish, and you feed him for a lifetime.

    Private Parking Firms - Killing the High Street
  • Umkomaas said:
    Hi,
    Just a question about complaints to owners.  If the advice for appeals to PPCs is to not name driver and appeal as the registered keeper, is the same the case for complaints to landowners?  Should we say "the driver was a genuine customer....", rather than giving personal details?
    Thank you.
    You don't want it to sound wooden or give the impression that you're hiding something by using terms the landowner might not expect like 'registered keeper' - not in their day-to-day business vocabulary. The advice not to identify the driver is primarily in the context of dealing directly with the parking firm. 

    You could simply say 'we were genuine customers'. The Royal 'we', has the effect of not identifying the driver. 
    Many thanks, that's helpful.  If I get any success I will post with further information.
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