A warning on Tesco Clubcard points and vouchers - 'expired' vouchers policy change

Doc_N

SimonSays wrote: »

Not really YOUR money is it? It was a credit note they gave to say thanks for shopping there.

Technically, of course, you're right. But why anyone on a money saving website would defend Tesco in this situation defeats me! When Tesco needs all the friends it can get now that it's haemorraging customers to Aldi and Lidl it's also difficult to see why they're deceitfully sneaking back customers' savings like this. These are after all loyal customers. Why treat them in such a shabby way?

owitemisermusa

Speaking from a very painful personal experience as recently as yesterday.

I've been calling up to roll my points over but realised something was amiss when an email arrived showing fewer vouchers. I had forgotten to call! Rang up and p ads told my vouchers were gone forever. Unrecoverable, not even showing on the system. Gutted I tell you. Lost £51.50
Really hurt.

SevenOfNine

So the OP's complaint is that the Tesco vouchers expired on the expiry date given on the vouchers.

I didn't know that Tesco had been allowing customers to extend their points 'shelf life', so I presume they have just decided to start applying their terms and conditions across the board. I suppose if they didn't advertise the fact that you could extend expiry dates, then maybe they feel they didn't have to advertise the fact that you no longer could.

Not that I agree necessarily, they should have found a way to give a cut-off date before they implemented it with a CLEAR 'use them or lose them' message.

claire21

Do they email you to say they are expiring ?

Doc_N

claire21 wrote: »

Do they email you to say they are expiring ?

No - they just expire. In most cases, people are probably unaware that it's happened, and if they discover later that Tesco have filched their hard-earned points, it's too late. They've gone - irretrievably.

wealdroam

SevenOfNine wrote: »

So the OP's complaint is that the Tesco vouchers expired on the expiry date given on the vouchers.

Yes, that sums the situation up quite nicely, and seems to be what Doc N is objecting to.

owitemisermusa

The idea is to stack your points to use on something special later. Expiry dates are simply inconvenient. Well, T&Cs are what they are.
It hurts, all I'm sayin...

Doc_N

owitemisermusa wrote: »

The idea is to stack your points to use on something special later. Expiry dates are simply inconvenient. Well, T&Cs are what they are.
It hurts, all I'm sayin...

I'm entirely with you. Why not try your luck with an email to the outgoing CEO, Philip Clarke, telling him how let down you feel as a loyal Tesco customer? It's behaviour like this from tesco that drives people into the much cheaper arms of Aldi and Lidl.


philip.clarke@uk.tesco.com

custardy

Doc_N wrote: »

I'm entirely with you. Why not try your luck with an email to the outgoing CEO, Philip Clarke, telling him how let down you feel as a loyal Tesco customer? It's behaviour like this from tesco that drives people into the much cheaper arms of Aldi and Lidl.


philip.clarke@uk.tesco.com

You keep saying this. If that's the case,why weren't you shopping there in the first place?

Doc_N

custardy wrote: »

You keep saying this. If that's the case,why weren't you shopping there in the first place?

I was, and I still am. 90% of our food has come from Aldi for quite some time now, and most of the rest comes from Waitrose.

Tesco (which used to provide 100% of our groceries) now gets about 1% on a rare visit to pick up a Tesco Direct order.

On these occasional visits, the one thing that hits me most is the high prices, as against Aldi. That, plus the number of staff there who also shop at Aldi!