MSE News: Were you mis-sold an iPhone 5? Your options...

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Comments

  • Anfh
    Anfh Forumite Posts: 1 Newbie
    Vodafone are Mis selling, I asked for a sim only deal with 4g, I had my iPhone 5 with me and they put the sim in it and advised that my number would port over within 24 hrs. It did, but I was not getting 4g , I went back to store and assistant checked my phone, she then aske a "more technical " assistant to check it, I was advised to contact Apple as they could not see why it would not connect, I then rang customer services who also dod not know, they put me thru to technical, who advised that a standard iphone 5 will never work on Vodafone 4g. So why was I sold the contract ???
  • ZhugeEX
    ZhugeEX Forumite Posts: 1,163 Forumite
    Anfh wrote: »
    Vodafone are Mis selling, I asked for a sim only deal with 4g, I had my iPhone 5 with me and they put the sim in it and advised that my number would port over within 24 hrs. It did, but I was not getting 4g , I went back to store and assistant checked my phone, she then aske a "more technical " assistant to check it, I was advised to contact Apple as they could not see why it would not connect, I then rang customer services who also dod not know, they put me thru to technical, who advised that a standard iphone 5 will never work on Vodafone 4g. So why was I sold the contract ???

    Because the Vodafone staff are probably just looking to fleece you with a contract. Or maybe they really were ill informed.

    But chances are they'll refuse to cancel the contract and you'll have to go through a lengthy process to get it cancelled.
  • Vodafone
    Vodafone Organisation Representatives - Private Messages may not be monitored Posts: 4,297 Organisation Representative
    Hi Anfh,

    This isn't good to see.

    So I can get things looked into further, email me with your details via the link in our profile here.

    All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me, quote the code WRT135 - MSE in the subject line.

    Once sent, you'll receive an automated reply with a reference number. Post back with this and I’ll check I've received it.

    Kind regards,

    Lee

    Social Media Comms

    Vodafone UK
    “Official Company Representative
    I am the official company representative of Vodafone. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to [email protected] This does NOT imply any form of approval of my company or its products by MSE"
  • cosmick
    cosmick Forumite Posts: 1 Newbie
    Re: 4g [#7294362]
This discussion has been closed.
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