MSE News: Were you mis-sold an iPhone 5? Your options...

Buzby

Even at the launch the video shows the partner networks the iPhone would work with, and ONLY EE was mentioned.

So no 'mis-selling' from Apple, just mis-buying from those who could not or would not understand.

KTF

Good grief.

MSE have some school kids in for work experience over the school holidays or something.

Kite2010

I was mis-sold this phone, I would like a full refund please, plus a brand new phone. :rotfl:

Aye_Up

This a wind up since when has NOT ADVERTISING something as 4G ready been claim for miselling? MSE you really are scraping the barrel with this. It is the users fault if they have assumed the handset is 4G compatible as no other network other than EE has advertised the handset as 4G ready.

Customers who claim miselling will very much get short thrift from the networks and rightly so.

ZhugeEX

Aye_Up wrote: »

This a wind up since when has NOT ADVERTISING something as 4G ready been claim for miselling? MSE you really are scraping the barrel with this. It is the users fault if they have assumed the handset is 4G compatible as no other network other than EE has advertised the handset as 4G ready.

Customers who claim miselling will very much get short thrift from the networks and rightly so.

Pretty much this.

Unless a salesman specifically wrote down for you "Will work on O2 4G" when you bought your phone, then there is no case at all.

JuicyJesus

If you have an iPhone 5 on either Vodafone or O2 and believe the phone was sold to you on the basis that it would work on 4G when the network launched its 4G service, or you were never told the phone wouldn't be 4G ready

"Hello there I would like to claim that this can of baked beans was missold because I was never told it could not pass as filet mignon".

See how stupid that sounds?

If you were told it was 4G ready when it would never be then that's lying. If you weren't, you weren't mis-sold to, you just bought something assuming it was better than it was, which is nobody's fault but your own.

Once again, MSE takes the line of "if something isn't absolutely 100% to your liking it was missold and someone else's fault".

Earthworm

Watchdog will be on it next no doubt. A customer with an iPhone 4 upset that they were not told the handset wouldn't work with 4G.

matttye

Rusty! wrote: »

It's been known since release that the iP5 would only work on EE and Three's LTE service.

I've certainly known since release, but I'm a nerd. I don't know whether it's clear to Joe bloggs.

Earthworm

matttye wrote: »

I've certainly known since release, but I'm a nerd. I don't know whether it's clear to Joe bloggs.

Very true but if Joe Bloggs didn't question it in the first place, or even know what 4G was, they have no sudden entitlement to 4G just because those who did look into it have the service.

matttye

Earthworm wrote: »

Very true but if Joe Bloggs didn't question it in the first place, or even know what 4G was, they have no sudden entitlement to 4G just because those who did look into it have the service.

I think the only way it could be considered mis-selling is if Apple sold it as having 4G connectivity but didn't make it clear which networks it works with (this is not the case - http://www.apple.com/uk/iphone/), or if a network which doesn't have a 4G network, or has an incompatible one, says that it has 4G connectivity. I've seen no evidence of that either.

I think this is more a case of buyer ignorance than mis-selling.