P.I.P. timescales...

faultymike

I am so annoyed was told payment would be in my account today. Guess what not there just got off the phone with DWP and even though the DM rang me with a decision it still has to be authorised by a supervisor and they have not done that yet. I thought when the DM gave his/her decision that was it but it seems not to be the case so now more waiting again :mad:

serendipity2706

faultymike wrote: »

I am so annoyed was told payment would be in my account today. Guess what not there just got off the phone with DWP and even though the DM rang me with a decision it still has to be authorised by a supervisor and they have not done that yet. I thought when the DM gave his/her decision that was it but it seems not to be the case so now more waiting again :mad:

Mine was less than a week before it was in the account, the authorisation was only a day or two

reddeviljo

im so happy for u tillyfloss that its finally over for u. well done

i on the other hand am still waiting they was supposed to ring me by the latest friday but i never got a call also i asked them to send out my report 2 weeks ago and was told thursday they havent sent it yet as DM using it to make decision i ask if they were in possession of a printer i dont think they liked my sarcasm! the guy was very rude to me and i ended up having crying and having panic attack after phone call i dont think i can take this anymore with them and feel like telling them to close the claim its not worth all the stress, i have emailed my MP i am thinking if i dont get some decision this week i am going to close it as its just making me worse.

serendipity2706

reddeviljo wrote: »

im so happy for u tillyfloss that its finally over for u. well done

i on the other hand am still waiting they was supposed to ring me by the latest friday but i never got a call also i asked them to send out my report 2 weeks ago and was told thursday they havent sent it yet as DM using it to make decision i ask if they were in possession of a printer i dont think they liked my sarcasm! the guy was very rude to me and i ended up having crying and having panic attack after phone call i dont think i can take this anymore with them and feel like telling them to close the claim its not worth all the stress, i have emailed my MP i am thinking if i dont get some decision this week i am going to close it as its just making me worse.

I got a copy of my report a few days after I got the decision letter. They wont send it until the decision is made in case there is anything they need to query or isnt clear.

lauriee

well just got off the phone here to Capita (initial claim 15th october 2013, f2f 7th february 2014) to be told everything is there waiting to be typed up before going upstairs to this second person before being passed to DWP, a few weeks ago i was told the report was 30 odd pages long and waiting to go upstairs to the other person. now apparently I shouldnt have been told that, also she stated I am within the 26 week guideline, no idea if the 26 applies from initial phonecall or after the f2f ?? - seriously had enough of all this now, told them I will be emailing a complaint in, but cant see where that is going to get me

faultymike

serendipity2706 wrote: »

Mine was less than a week before it was in the account, the authorisation was only a day or two

Just had a call from the DM he said there has been a hold up and should be sorted by friday.

serendipity2706

lauriee wrote: »

well just got off the phone here to Capita (initial claim 15th october 2013, f2f 7th february 2014) also she stated I am within the 26 week guideline, no idea if the 26 applies from initial phonecall or after the f2f ?? - seriously had enough of all this now, told them I will be emailing a complaint in, but cant see where that is going to get me

You're not within the 26 week guidelines as it's 26 weeks from the application date- but no-one is within the 26 weeks anyway !

lauriee

serendipity2706 wrote: »

You're not within the 26 week guidelines as it's 26 weeks from the application date- but no-one is within the 26 weeks anyway !

Yeah I thought I had gone past 26 weeks but according to the woman today on phone guidelines apply and I still fall within them seriously don't think they know what they are doing there, I have just emailed a complaint into Capita although I don't know what that is going to do, to be honest, thinking of contacting my MP does anyone have a template link for me to follow to do this>?

serendipity2706

lauriee wrote: »

Yeah I thought I had gone past 26 weeks but according to the woman today on phone guidelines apply and I still fall within them seriously don't think they know what they are doing there, I have just emailed a complaint into Capita although I don't know what that is going to do, to be honest, thinking of contacting my MP does anyone have a template link for me to follow to do this>?

Next time you phone her point out when the 26 weeks was, and ask how she thought you were still within it

lauriee

serendipity2706 wrote: »

Next time you phone her point out when the 26 weeks was, and ask how she thought you were still within it

yeah going back on the phone now to find out what the heck she is talking about, honestly though only thing capita are good at doing is telling different stories on the phone