P.I.P. timescales...

lauriee

Sunshinesusie3 wrote: »

Never mind the sequel I feel it's a three series horror box set!

Decided this morning I didn't want to wait any more for my money and would ask for a same day payment. As usual, call handler couldn't put me through to anybody but said they could mark it as a complaint and flag up a three hour call back. After waiting over three hours No call so I called back. Seems no such thing as a three hour call back and no way call centre staff can do anything but note what you say and mark it for somebody else, somewhere else in the country to call you back. As I'd been misinformed I was put through to a manager. Reading between the lines it's as bad for them as it is for us. But that still doesn't get what's mine in the bank, or any information as to why it's not there yet or when it might be.

From what the manager says suspension was because arrears are now more than they can pay me but system isn't set up to tell me this so automatic payment letter goes out and the money goes nowhere, despite what it says in the letter. More DWP IT problems? So because of the delays, which weren't my fault, the high award which is due because of my condition, another thing that's not my fault, I can't get what's mine and the nightmare rumbles on.

So, reluctantly, have emailed MP to see if they can have any influence over payment or at least find out when payment will be due.

Can't wait to post the conclusion and give hope to others that the nightmare does end, almost, happily ever after. Susie

oh god alive its really a shambles!!! I hope you get your money which is due to you ASAP

geoff1057

geordie_girl wrote: »

Getting really fed up now , still with bloody case manager .That makes it 9 weeks on monday.

Wife who has cancer waited SEVEN MONTHS from assessment to hear about her claim , then we had to get MP involved. DISGRACEFUL

geordie_girl_2

Hi Sunshinesuzie3,
I see you are still in NIGHTMARE DWP STREET. You are right though the pip call centre are just reading of their IT systems,but surely, because the payment was recalled it should have initiated that an error had been made and therefor rectified immediately.What is the point of having a call centre when you can't get hold of the information you need.

lauriee

geoff1057 wrote: »

Wife who has cancer waited SEVEN MONTHS from assessment to hear about her claim , then we had to get MP involved. DISGRACEFUL

Thats disgusting that people have to involve Mp's in the first place and you and your wife must be going though enough stress as it is without all this fiasco adding to it

geordie_girl_2

Hi Geoff 1057, So sorry to hear it took so long for your wife's claim.It's disgusting the length of time in your case.

BethcMac64

Sunshinesusie3 wrote: »

Never mind the sequel I feel it's a three series horror box set!

Decided this morning I didn't want to wait any more for my money and would ask for a same day payment. As usual, call handler couldn't put me through to anybody but said they could mark it as a complaint and flag up a three hour call back. After waiting over three hours No call so I called back. Seems no such thing as a three hour call back and no way call centre staff can do anything but note what you say and mark it for somebody else, somewhere else in the country to call you back. As I'd been misinformed I was put through to a manager. Reading between the lines it's as bad for them as it is for us. But that still doesn't get what's mine in the bank, or any information as to why it's not there yet or when it might be.

From what the manager says suspension was because arrears are now more than they can pay me but system isn't set up to tell me this so automatic payment letter goes out and the money goes nowhere, despite what it says in the letter. More DWP IT problems? So because of the delays, which weren't my fault, the high award which is due because of my condition, another thing that's not my fault, I can't get what's mine and the nightmare rumbles on.

So, reluctantly, have emailed MP to see if they can have any influence over payment or at least find out when payment will be due.

Can't wait to post the conclusion and give hope to others that the nightmare does end, almost, happily ever after. Susie

"It's Beggars Belief!"

BethcMac64

geoff1057 wrote: »

Wife who has cancer waited SEVEN MONTHS from assessment to hear about her claim , then we had to get MP involved. DISGRACEFUL

Shame on DWP Senior Management Team and our incompetent our dissfunctional government, whilst they play games of tennis in the commons, living souls are suffering and dying, it is totally unacceptable and they should be held accountable for their inaptness!!!

BethcMac64

So today I made my "Daily" call to DWP, spoke with a very nice and sympathetic chap named Kevin, after getting through the security Q's and having to explain everything again even though he had all the notes in front of him the conversation went like this....

Kevin: How can I help you today?
Me: Do you think you can help me, do you want to help me?
Kevin: I'm not sure if I can but if I can I will and yes I would like to.
Me: I need to speak with my case manager.
Kevin: Oh I'm not in a position to put you through we don't have the facility to do so?
Me: But you have a telephone and I know this because I'm speaking to you on it.
Kevin: Yes I do have a telephone.
Me: Does the case manager have a telephone?
Kevin: Yes, they all do.
Me: So look up the extension number for that case manager and patch me through.
Kevin: I can't do that.
Me: Why not?
Kevin: I don't think we're allowed to?
Me: Why do you think you're not allowed to?
Kevin: I'm not sure.
Me: What does it say in your procedures manual about this?
Kevin: I don't know.
Me: Do you have a procedures manual?
Kevin: Yes.
Me: Do you know how to gain access to it?
Kevin: Yes.
Me: Ok, so go look it up and read what it says then call me back and let me know what it says and then I will let you know whether or not youve been helpful to me today!!!
Kevin: Is there anything else I can help you with today?
Me: No.
Kevin: Well thank you for calling DWP today.

LoL, I mean hello! Did he call me back? NOPE! LOL!!

geordie_girl_2

Hi BethMac64, I totally agree.They don't give a dam.

dialysis

I come on here everyday to see how u all are getting on and it shocks me to the core when I read your posts, 3 hour call backs don't exist, I am 10 days into waiting for my five day call back and this is the third time, the call centre is just a helpline and tbh from my experience they don't seem to have a clue I spoke to a lady last week and she asked me when I called again to ask for her, not a bloody chance of getting her again as it depends which office you get transferred to. Like many of you my original claim was 10 months ago and heard all the excuses, lies and wrong information under the sun, I was a nurse for 20 years and if I had done my job with the same incompetence and lack of knowledge as these people I know for sure I wouldn't have been employed for 20 minutes. Its a total disgrace and I feel so sorry for us all, shocking and inhumane the way we are being treated