Buyer demanded postage refund, left neg feedback when not given, what to do?

pinkshoes

As already asked, was the stamp price shown on the envelope? If it was, was the price charged much more than this?

quidsy

So a dispute then.

soolin

quidsy wrote: »

So a dispute then.

No not a dispute, merely a request to eBay asking them if the feedback meets their criteria for removal.

I suspect it won't meet the removal criteria as a neg was not actually threatened and we've had a few threads recently where eBay have said the remark about feedback was not a thread, merely a statement.

macman

Block the buyer and move on-and wear your neg with pride. We've all been there.

soolin

prowla wrote: »

P&P should cover the seller's costs (ie. postage, packing, and travel to the PO), but shouldn't be an additional profit.

If that's what was charged then it's unjustified, but if the amount charged was (significantly) more, then it's valid feedback.

The fact that many buyers (and sellers) do not consider paying for travel to PO to be p and p shows why eBay do not arbitrate in disputes about whether postage is 'fair' or not. eBay will only consider whether the threat about feedback was an actual threat to leave A neg, or merely a statement of intent.

soolin

macman wrote: »

Block the buyer and move on-and wear your neg with pride. We've all been there.

Sometimes that is all you can do sadly.

However, OP do keep an eye on your expanded dashboard in the next week or so as stars may not have updated yet.

Chrysalis

mapcr77 wrote: »

Hi,

I sold a couple of items to the same buyer, I gave postage discount, yet they contacted me saying they wanted to pay less. I did not agree to a greater discount, and then they paid.

After receiving the items, they contacted me again demanding a refund of postage, 'before they gave feedback' (so obviously threatening). I said I'd give a full refund if the items were returned.

No word back, and now two negative feedback marks in my profile. I hardly ever sell stuff on eBay, so it is quite annoying to have this. What can I do?

Thanks!

remind them they agreed to price when making the bid.

if ebay try to side with the seller remind ebay of the same thing and remind ebay of uk law.

campdave

Which UK law are you referring to?

poet123

Op, how much more than the actual cost of posting did you charge?

soolin

Chrysalis wrote: »

remind them they agreed to price when making the bid.

if ebay try to side with the seller remind ebay of the same thing and remind ebay of uk law.

What law?

They agreed to pay it, they did not agree to like it

poet123 wrote: »

Op, how much more than the actual cost of posting did you charge?

Immaterial really, but certainly interesting to know.