Faulty training shoes : refuses to change because I used it

Slowhand

Jessica9 wrote: »

Hello,

For your information, since my last post here I have called my bank in order to reverse the payment (I paid using my debit card) and they have sent me a form to fill and asked me on phone to bring the form to a bank branch that will fax the form to them. However, when I brought the form to the local branch, one of local branch manager asked to see me in his form and locked me inside this last for 10 minutes after he took the form to fax. When this manager came back he gave me a confirmation of the fax but until present I have not received the refund nor any explanation letter from Santander : instead I have received another form (same then the previous one to fill). The next day after this Santander manager locked me inside his office for 10 minutes I have made a complaint to Santander by phone but until present the refuse to provide a complaint reference number.

I suspect you being locked in a room is a security precaution as you were in a bank. Understandable I suggest?

Jessica9_2

Slowhand wrote: »

I suspect you being locked in a room is a security precaution as you were in a bank. Understandable I suggest?

Based on what? For security reason he could have just asked me to wait in the waiting room.

Slowhand

Jessica9 wrote: »

Based on what? For security reason he could have just asked me to wait in the waiting room.

Privacy, otherwise you could be on MSE complaining about your business being discussed in public rather than in the Manager's office. I suspect they can't win whatever they do.

iammumtoone

When you say locked in? were you actually locked in? In the fact the door was locked (with a key) and you could not get out if you wanted to?

Or were you asked to wait in a room/office (which I have done whilst in a bank) and the adviser left to fax and just closed the door (for privacy reasons some customers do not wish to be openly seen talking the bank staff)

Hintza

This just gets better and better.

Slowhand

Hintza wrote: »

This just gets better and better.

Definitively!

OlliesDad

Op, Without meaning to sound rude, you seem to find yourself in confrontations a lot, Is it possible that the issue is you rather then everybody else?

I find it hard to believe that a bank held you against your will while they were faxing as well as locking you inside his office.

Jessica9_2

OlliesDad wrote: »

Op, Without meaning to sound rude, you seem to find yourself in confrontations a lot, Is it possible that the issue is you rather then everybody else?

I find it hard to believe that a bank held you against your will while they were faxing as well as locking you inside his office.

If you do not believe then it is your problem!

Jessica9_2

iammumtoone wrote: »

When you say locked in? were you actually locked in? In the fact the door was locked (with a key) and you could not get out if you wanted to?

Yes, by locked in I mean I was really locked in with a big noisy key and I could not get out if I wanted to. It possible that the Manager thought I was trying to make a kind of scam since I filed a form in order to reverse a payment I made by card.

iammumtoone wrote: »

Or were you asked to wait in a room/office (which I have done whilst in a bank) and the adviser left to fax and just closed the door (for privacy reasons some customers do not wish to be openly seen talking the bank staff)

I came to the branch only for one purpose : to fax the form as required by the bank in order to receive my refund in the next 48 hours. For this purpose, I have asked the first employee I met at the reception but she told me she has a client so I was waiting at the reception that she finish with her client : few minutes later the business manager came to see me and ask me to come with him despite of the fact I informed him that I just came in order to fax the form to the bank. In his office he started talking about my previous complaint and I once again told him that I am here just for the faxing the form provided to him and that I am in emergency : he than left his office and locked me inside (with a big and very noisy key) and came back 10 minutes later. When he came back he gave me back the original form with a fax confirmation [showing a picture of the first page of the form but this last is just the cover of the whole form (so i may have not fax the whole form but just the cover several times)] : it is now more than two weeks that this bank manager has faxed the form and I still not have received my refund nor any letter from the bank about this.

iammumtoone

Regarding being actually locked in, I am at a loss for words, I don't know what to say!

One thing I will point out is that it is standard with a fax confirmation, there will be the total number of pages faxed shown but just the first one will appear on the sheet.