Tesco dumped my shopping and ran!

carolt

So much for their ads telling you they more or less put it away in the fridge for you. This week, when my Tesco grocery delivery arrived early for the umpteenth week running (despite NUMEROUS complaints from me resulting in promises that they wouldn't/would phone) they added insult to injury by unloading my shopping on the doorstep half an hour early and scarpering the second my husband arrived, just as soon as he'd signed. Luckily, he got home only a quarter of an hour after they'd done this - before all the frozen had had time to defrost etc - but a full quarter of an hour before the start of my 'slot' and the point when I would have opened the door to them. They knocked at 8.30, just as I was getting 3 kids off to sleep, which is WHY I had booked the delivery for after 9!!! but I ignored them as it's not my responsibility to make sure they finish their shift early but it is my responsibility to see my poor screaming 11 month old gets to sleep....

I had no idea there was shopping sitting on the doorstep till my husband came in and told me - I'd heard some unpacking type noises but assumed that when I hadn't opened the door, they'd put stuff away again. No such luck. Cheeky !!!!!!s. I'm tempted to ring Health and Safety - so much for temperature controlled vans.....

Grrrrr.........:mad:

Dave_Brooker

carolt wrote: »

but I ignored them as it's not my responsibility to make sure they finish their shift early but it is my responsibility to see my poor screaming 11 month old gets to sleep....

I had no idea there was shopping sitting on the doorstep till my husband came in and told me - I'd heard some unpacking type noises but assumed that when I hadn't opened the door, they'd put stuff away again. No such luck. Cheeky !!!!!!s. I'm tempted to ring Health and Safety - so much for temperature controlled vans.....

Grrrrr.........:mad:

So you were too idle to answer the door to the people delivering your food and some how the food sitting on the doorstep thing is their fault???

carolt

You obviously don't have children, do you? Or are you the kind of person who ignores your screaming baby to welcome a delivery driver half an hour early (again) and unload the shopping/put frozen away etc? Glad I'm not you.

Dave_Brooker

carolt wrote: »

You obviously don't have children, do you? Or are you the kind of person who ignores your screaming baby to welcome a delivery driver half an hour early (again) and unload the shopping/put frozen away etc? Glad I'm not you.

How hard would have it really been to just answer the door and sign for it?

You could have put it all away later.

Blacksheep1979

I could maybe understand if you were out - but the fact that you were actually at home seems to make the early delivery a bit of a moot point.

liney

You book a time convenient for yourself. The lady knew that 8.30pm was not convenient so therefore didnt book that time. It is not the drivers job to determine whether it is convenient or 'rude' of her not to answer the door; it is his job to deliver the items on time. ON TIME being the time she arranged, regardless of her reasons. Give her a break !

carolt

To add to already tediously long story, I'm sure, when I did check out of window at one point (about 5 mins after he'd knocked) he'd gone. Presumably (though I didn't know it at time) with shopping sitting there waiting for someone to nick it. Don't know if he drove round the block, went to the loo or what, but when my husband came back, he was there again.

Anyway, have now calmed down.

And I absolutely agree, if it was a one off or baby hadn't been screaming, would have opened the door - have done so on many previous occasions when he turned up early. But my not doing so doesn't excuse him taking food out of temperature controlled van for potentially half a hour to spoil and possibly give us all food poisoning. Or drive off and leave shopping sitting there unattended.
Maybe you'd be happy if that happened to you. I'm not.

C_Ronaldo

carolt has a point here imo, she booked a slot which was most convenient(thats the whole point of choosing your own slot), if the op wasnt expecting it to be delivered before her slot then shes nt going to expect the bell to ring, id compalin tbh, the driver could have rung the bell and apologised taht it was a bit early but he didnt

claudefrog

carolt wrote: »

So much for their ads telling you they more or less put it away in the fridge for you. This week, when my Tesco grocery delivery arrived early for the umpteenth week running (despite NUMEROUS complaints from me resulting in promises that they wouldn't/would phone) they added insult to injury by unloading my shopping on the doorstep half an hour early and scarpering the second my husband arrived, just as soon as he'd signed. Luckily, he got home only a quarter of an hour after they'd done this - before all the frozen had had time to defrost etc - but a full quarter of an hour before the start of my 'slot' and the point when I would have opened the door to them. They knocked at 8.30, just as I was getting 3 kids off to sleep, which is WHY I had booked the delivery for after 9!!! but I ignored them as it's not my responsibility to make sure they finish their shift early but it is my responsibility to see my poor screaming 11 month old gets to sleep....

I had no idea there was shopping sitting on the doorstep till my husband came in and told me - I'd heard some unpacking type noises but assumed that when I hadn't opened the door, they'd put stuff away again. No such luck. Cheeky !!!!!!s. I'm tempted to ring Health and Safety - so much for temperature controlled vans.....

Grrrrr.........:mad:

what, so you couldnt be arsed getting up to answer the door to some guy who wanted to get home on time... and a WHOLE 15 mins early.. whoopee dooo!!!

you need to rethink the whole situation, i think you are totally in the wrong here!!

carolt

How did the driver know "I was in, clearly in" - what is he, psychic or something? As I hadn't answered the door, he had no way of knowing whether I was at home or not.

If he wants to be at home to tuck his children in bed, he shouldn't get a job requiring him to do deliveries up to 11pm at night.

Oh, and it was half an hour early, not 15 minutes - easily long enough for frozen food to start defrosting out of suitably temperature-controlled environment.

Cheers C-Ronaldo and Liney! :beer:

uktim29

Can someone point me in the direction of the evidence that the driver wanted to finish early and just simply hadn't had better traffic than expected or previous customers who may have helped speed up his previous visits.