Compensation for delayed flights Discussion Area

Wanderer71

Am I being thick and it is early on a Saturday but where can I find the guide?

Cheers

111KAB

Number one on the Google charts at the moment (but has been most of the year) but will post a link for you in a minute but you may also find this article of interest .... http://www.manchestereveningnews.co.uk/news/greater-manchester-news/small-planet-delays-legal-action-11916471


'The Bible' > https://www.dropbox.com/s/w6hmpy5ysxpck6k/Vauban's%20Guide%20to%20Claiming%20Flight%20Delay%20Compensation.pdf?dl=0

Wanderer71

Nice bit of light reading :rotfl:

Cheers really fb group too.

Netty43

I have successfully claimed flight compensation twice in recent years however, I am hoping someone can help in relation to entitlements for the following set of circumstances:
- flight booked 6am Newcastle - Heathrow- arriving miami 2.20pm
- Newcastle to Heathrow cancelled at 7.27pm, 10 hours before due to fly
- called BA call centre after 10 min wait to get through told they couldn't help and we would have to contact American Airlines who we booked through (wrong info but they hung up when I challenged this)
- called American Airlines who acknowledged it should be for BA to sort out but after argument they booked us a flight from Edinburgh via Heathrow setting off at 7am
- hired car at cost of £110 one way to Edinburgh
- landed Miami around 3.15pm

Although we took the flight from Edinburgh we had no alternative as the 9am flight from Newcastle was full ( by time we got through to someone who could re-arrange)
We had a cruise booked the day after we landed in Miami and flying the following day would have cut things too fine

Any advice/claims under these circumstances would be appreciated - I realise we weren't delayed beyond the times for the EU rules but can I claim the hire car expenses?

legal_magpie

American Airlines seem to have come up trumps. As your BA flight was cancelled, not delayed, you are entitled to compensation

Netty43

Thank you, however I though if re-route arrived within 2 hours of expected arrival I couldn't claim?

JPears

Netty, you are correct. No compensation due. But BA should refund your additional expenses to Edinburgh.

Janet_Wynne

My mother and I had a Flybe flight booked from London Gatwick to Newquay BE806 on Saturday 13 August at 8.10 pm. At 9.00 pm we were told the flight was cancelled with no explanation or reason given at the time. My mother, who is 87 had special assistance booked and was in a wheelchair. We had no hold luggage so were taken back to the Flybe check in desk where little information was provided. There were no Flybe staff on site to advise and the Flybe telephone number was not answered. We were separated from the other passengers who had to collect their hold luggage.

We were advised by the Gatwick staff that Flybe would not pay for overnight accommodation and eventually after an hour we were advised a coach would be laid on to take us to Newquay which would take 5.5 hours travelling overnight but no time given for departure . Staff were uncaring and rude and the lack of information was amazing for an airport who failed to get all passengers together to communicate next steps.

By 11.00 pm we were told the coach was cancelled and passengers would be placed in overnight accommodation and a coach would be leaving at 9.30-10 am the next morning which would have meant arriving in Newquay 18 hours late. There were no more seats on the only flight leaving the next morning so the next flight was at 8.10 pm on the Sunday.

We therefore hired a car which cost £130 plus £33 fuel. I drove my mother and I back to home in Cornwall arriving at 4.30 am Sunday. I had to return the car to Newquay airport, a 40 mins drive, in the morning.

If the cancellation had been handled better, it would not occur to my mother and I to claim compensation. I genuinely don't want to take advantage of compensation for the sake of it and I hope that we can use the services of Flybe again in the future. However, because the situation was so badly managed, we still feel appalled and shocked by the experience.

Flybe has offered my mother and I:-
1. A refund of the cost of the 2 flights.
2. In recognition of the disruption, a credit note of £100 each for redemption against a future Flybe flight..
3. Payment of £42.32 which is the difference between £163.30 car hire and fuel cost and the refund for both flights.
4. They would not reimburse me for the extra charge of £15 for my car staying an extra day in the Newquay airport car park.

From reading this website, I understand we may be able to claim £210 each compensation cash. My query is on item 3 above. Can they only refund excess costs or should Flybe refund the full cost of flights and the car hire charge/fuel of £163.30 and my car park charge of £15?
thanks

Caz3121

Janet_Wynne wrote: »

From reading this website, I understand we may be able to claim £210 each compensation cash. My query is on item 3 above. Can they only refund excess costs or should Flybe refund the full cost of flights and the car hire charge/fuel of £163.30 and my car park charge of £15?
thanks

If delay is over 5 hours and you choose not to travel then you are entitled to a refund of the flights in addition to EU261 compensation that may be due. (you would then be responsible to pay for your alternate travel)
Alternatively you could say that the airline is responsible to pay for your alternate travel in which case the car hire/petrol would be due but not the refund of the flights
- it would be one or the other but not both
Car park is consequential loss and airlines are not liable
EU261 compensation can be used to cover consequential losses

JPears

Janet_Wynne wrote: »

My mother and I had a Flybe flight booked from London Gatwick to Newquay BE806 on Saturday 13 August at 8.10 pm. At 9.00 pm we were told the flight was cancelled with no explanation or reason given at the time. My mother, who is 87 had special assistance booked and was in a wheelchair. We had no hold luggage so were taken back to the Flybe check in desk where little information was provided. There were no Flybe staff on site to advise and the Flybe telephone number was not answered. We were separated from the other passengers who had to collect their hold luggage.

.......

From reading this website, I understand we may be able to claim £210 each compensation cash. My query is on item 3 above. Can they only refund excess costs or should Flybe refund the full cost of flights and the car hire charge/fuel of £163.30 and my car park charge of £15?
thanks

Agreed truly abysmal service. Flymaybe really should be used to handling this better given the number of last minute cancellations they make.
As Caz explained you are due either:
1. Refund of flights and 261/2004 compensation
or
2. Refund of alternative travel arrangements and compensation 261/2004.
In addition, you may find your travel insurance may cover some additional payout, irrespective of what the airline offer you.