Compensation for delayed flights Discussion Area

Vauban

Ruthless77 wrote: »

Morning all im new here and hope I can get some advice from somebody please, I received this letter last week after being delayed on a flight from Berlin to Stanstead on the 23rd December! It was 3 hours and 5 minutes late, they offered voucher for 5 Euro's !! They have sent me this letter :

We acknowledge receipt of your online enquiry dated 17th January 2016.

We wish to confirm that we maintain our position as per our previous correspondence. As this delay was unexpected and therefore outside Ryanair’s control we regret to advise that no monetary compensation is due under EU Regulation 261/2004.

As previously advised, we will be happy to reimburse additional receipted expenses that you may have incurred during the delay time. However, in order to justify this payment, we would require copies of relevant receipts.

Once again we sincerely apologise for the unavoidable disruption to your flight schedule.

Yours sincerely,

Ryanair Customer Services Department

Whether you are due compensation depends on the reason for the delay.

Justice13075

23rd December 2016 Ryanair flight FR8543 Berlin (SXF) to Stanstead shows 191 min delay. No reason given. What were you told was the reason for the delay. Bott & Co NWNF Solicitors say you are due 250 euro per passenger.

DrA_Harrogate

Just to add a brief note, which you will most likely figure for yourself once you have digested Vauban's excellent guide, the key question is whether the delay was outside the airline's control. For example an airport strike or bad weather preventing take-off could not be attributed to the airline. Courts have found that factors which airlines would dearly love to be "outside" e.g.mechanical failure, planes in wrong places etc are in fact regarded as within their control for the purpose of compensation. The fact that they don't mention the cause of the delay makes one suspect the latter so do your reading and press on!

HAPPY4LIFE_2

Hi,


Hope I have posted correctly! Completed a request to Tesco Credit Card under Section 75. My flight from Egypt to UK was delayed over 12 hours. I have used flightstats to confirm the delay, but because it doesn't say it was due to a technical fault, Tesco won't pay up. Any ideas how I can get detailed information? The flight was over 6 years ago now (though it wasn't when I started my claim!), so none of the no win no fee companies will take it on for me. Both the flight operator and agenyt have both gone bust! Any help very much appreciated!

111KAB

HAPPY4LIFE - sorry to say there is nowhere for you to go - out of time and you say operator gone bust so no one to claim against.

Watson

Hello. I was a passenger on a recent Virgin Atllantic flight from New York to the UK. Takeoff was delayed on the tarmac for some two and half hours, firstly to investigate"an unexplained noise in the cargo hold", secondly to de-ice the wings, and thirdly to top up fuel. My travel insurance with Puffin includes compensation for travel delay of £100 with no excess and they ask for the following:

A LETTER FROM THE CARRIER CONFIRMING THE REASON FOR THE DELAY.
THE SCHEDULES SHOWING THE PLANNED AND THE ACTUAL DEPARTURE TIMES.

I have emailed Virgin Customer Services (because I couldn't find a telephone number) asking for this documentation but haven't yet received a reply. Does anyone know (a) if they are willing to provide what I need, and (b) if so, how long it's likely to take?

Many thanks.

111KAB

Hello. I was a passenger on a recent Virgin Atllantic flight from New York to the UK. Takeoff was delayed on the tarmac for some two and half hours, firstly to investigate"an unexplained noise in the cargo hold", secondly to de-ice the wings, and thirdly to top up fuel. My travel insurance with Puffin includes compensation for travel delay of £100 with no excess and they ask for the following:

A LETTER FROM THE CARRIER CONFIRMING THE REASON FOR THE DELAY.
THE SCHEDULES SHOWING THE PLANNED AND THE ACTUAL DEPARTURE TIMES.

I have emailed Virgin Customer Services (because I couldn't find a telephone number) asking for this documentation but haven't yet received a reply. Does anyone know (a) if they are willing to provide what I need, and (b) if so, how long it's likely to take?




Watson - are you sure there is no period after which an insurance claim for delay can be activated? Normally at least 12/24 hours delay before any claim will be met otherwise what is to stop you claiming if you are delayed say by 5 minutes?

Watson

111KAB, thanks for your reply. I optimistically assumed that any delay beyond a very short one would be covered, but on checking with Puffin's helpline (because I couldn't immediately find the information in their documentation) I find that the minimum period is twelve hours. So now I feel somewhat foolish.

Thanks again.

Justice13075

How long after your schedule arrival time back in the UK did you actually arrive. Was it more than 3 hours?

Watson

Justice13075, no it was slightly less than three hours.