Compensation for delayed flights Discussion Area

Flora_Poste

Heres another success story thanks to MSE. Our flight was delayed just over three hours from manchester to NY. It was a combination of the plane arriving late in Manchester on the previous flight and then a technical problem with the lights delayed the takeoff for another half an hour which took us to 200 minutes. We claimed from the airline using the templates on here but got fobbed off with a $50 travel voucher between us. They completely ignored the next three emails. Then I Friday I mailed again that I would be writing to their CEO (- a certain Mr Bob Doyle who I found easily on the web with his email address as well!) to show him how poor the customer service was at his company.

Got an answer from American Airlines yesterday with an offer of either a total of $2000 in vouchers for AA or the compensation of £220 each in cash, total of £880. It only took two months and five emails so relatively easy to do in this case.

Very pleased with that. Thank you everyone.

Justice13075

Did you put your details into one of the flight delay sites to see how much compensation you were due?

Vauban

Justice13075 wrote: »

Did you put your details into one of the flight delay sites to see how much compensation you were due?

Whether she did or didn't doesn't matter: that's the right amount of compensation for the delay.

Fozmeister

Flight TOM867 140513 (Cancun to Newcastle)
30 months, 5 appeals, 3 airline court cases, 1 successful court ruling and Thomson finally pay out to 4 of us for returning 7hrs 50 mins late to Newcastle.
Thomson had tried negating the the technical fault route and even saying that we landed inside the 3 hour window ( we did - BUT AT THE WRONG AIRPORT!) and after CAA intervention AND NO LEGAL HELP, we have been given our compensation by Thomson - Ha! Don't believe all the hype about boarding passes etc being needed - you don't, just perseverence and patience.
Good luck if you're claiming !

Flora_Poste

No but I did check the flight delay stats to confirm the timings that we had kept of the delay matched theirs.

The figure for compensation was on the leaflet we got from the airport and confirmed by what I had read on here before starting my initial email. I added an extra 50 Euros each for food and drink because we didnt keep the receipts. However they didnt offer to cover that in the end but I was happy that what they did offer was the fair amount.

Renegeorgette

I'm taking my mum and son to Copenhagen next week. We booked to go from the 14-16th, flying with Aer Lingus. About two weeks ago they emailed saying that their schedule changed and we were put on a flight leaving Copenhagen a day later than planned (17th). It's a full 24 hours after our original flight home. I've been calling, emailing etc trying to get them to admit liability under EC 261/2004 but they keep insisting that they don't have to cover our accomodation for the extra night. Help! My mum and son are both disabled too so options for accomodation are limited and I'm starting to worry.

JPears

If your original flight was for 16th and they informed you of a change 14 days before the flight, then reg 261/2004 does not apply, unfortuntely.
Are there alternative flights available if you get a refund?

Renegeorgette

Even if the change necessitates an extra overnight stay that we would not otherwise be taking? When the cancellation happened in the first instance I posted here (on this thread just above) and was advised by two MSE members of long standing that we are entitled to accomodation but not compensation. :think:

JPears

Sorry I was at cross purposs, my bad.
No compensation, but they are bound to provide care. Article 5 and 9 of the regulation.
Article 5
Cancellation
1. In case of cancellation of a flight, the passengers concerned shall:
(a) be offered assistance by the operating air carrier in accordance with Article 8; and
(b) be offered assistance by the operating air carrier in accordance with Article 9(1)(a) and 9(2), as well as, in event of re-routing when the reasonably expected time of departure of the new flight is at least the day after the departure as it was planned for the cancelled flight, the assistance specified in Article 9(1)(b) and 9(1)(c); and




Article 9
Right to care
1. Where reference is made to this Article, passengers shall be offered free of charge:
(a) meals and refreshments in a reasonable relation to the waiting time;
(b) hotel accommodation in cases
- where a stay of one or more nights becomes necessary, or
- where a stay additional to that intended by the passenger becomes necessary;
(c) transport between the airport and place of accommodation (hotel or other).
2. In addition, passengers shall be offered free of charge two telephone calls, telex or fax messages, or e-mails.
3. In applying this Article, the operating air carrier shall pay particular attention to the needs of persons with reduced mobility and any persons accompanying them, as well as to the needs of unaccompanied children.
Just quote those 2 parts at them start with.

A copy of the reg. - http://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32004R0261

Nathan2015

Hi all,

I've got bit of situation on my hands with the new icelandic airline WOW air. Below is a summary. They are truly, truly awful to deal with - and I took my bank to court!

- My partner and I had flights booked: 10.11.2015 Boston Logan International to London Gatwick via Reykjavik (reservation 4E8L7S, flight no WW126) on WOW air. We had onward flights booked to Dublin, Ireland from London Gatwick. (receipts for both flights enclosed)

- WOW air rescheduled the flight without telling us (I have admission in an email, which is enclosed), when we arrived in the airport there were no WOW air staff, their phone help line was closed, there were no flight details on the board, someone at the Information desk confirmed with Airport Operations that Wow Air weren't flying that day

- All the flights to Dublin were full, and the next day's flights to London Heathrow cost £1000 each, we ended up booking new flights at Boston Logan international, flying to Shannon, Ireland then 4 hour bus transfer to Dublin. The total cost of the new flights was £1497.39, the cost of the Ryan Air flight we missed was £82.60, the bus transfers and food we bought was £39.91 (E55), and under EU 61/2004 we are entitled to 600 Euro / £435 compensation.

- We received a reply to an online help ticket (as this was the only way to get hold of them at boston airport), a day after we had landed. Since then they have refunded the original cost of the WOW air flight, but nothing else. I would point out again that there was NO ONE present at Boston Logan international from WOW air, and noone answered the phone, so we essentially rerouted ourselves, rather than stay an extra night in Boston (with no hotel reservations) and still not guarantee a seat on a flight. I have had 20+ emails back and forth, and asked 5 times for someone to confirm the amount of compensation + expenses we are due, and when we will be paid.

- On 19th November I was told the payment would be 2 weeks, this has now passed

Today on Twitter Direct Message, WOW air have told me that they will pay the 1200 EUR compensation, but I have not received this, there is no mention of the other part of our claim, the Shannon flights which causes us severe financial hardship, we had to borrow money to pay November's rent. I make the total claim to be as follows:

£2489.90

WOW air are utterly useless at replying to me, I haven't had an email reply for over a week, and the only communication I have had is through twitter, which doesn't feel very official.