Compensation for delayed flights Discussion Area

Caz3121

Nathan2015 wrote: »

- My partner and I had flights booked: 10.11.2015 Boston Logan International to London Gatwick via Reykjavik (reservation 4E8L7S, flight no WW126) on WOW air. We had onward flights booked to Dublin, Ireland from London Gatwick. (receipts for both flights enclosed)
Given that the onward flights were a separate ticket, they form no part of your contract with WOW who were contracted to get you to Gatwick

- WOW air rescheduled the flight without telling us (I have admission in an email, which is enclosed), when we arrived in the airport there were no WOW air staff, their phone help line was closed, there were no flight details on the board, someone at the Information desk confirmed with Airport Operations that Wow Air weren't flying that day
Did you check your booking online at any point? Whilst WOW does not offer online checkin. It is usually recommended that you check your bookings regularly. (This does not excuse WOW of not informing you of the reschedule but would be good practice for the future)


- All the flights to Dublin were full, and the next day's flights to London Heathrow cost £1000 each, we ended up booking new flights at Boston Logan international, flying to Shannon, Ireland then 4 hour bus transfer to Dublin. The total cost of the new flights was £1497.39, the cost of the Ryan Air flight we missed was £82.60, (not relevant, contract with WOW was to get you to Gatwick, missed separate flights are a consequential loss so you should try your travel insurance) the bus transfers and food we bought was £39.91 (E55) bus transfers will also be consequential loss - you would have had more luck claiming if you landed in Heathrow and had to get back to Gatwick (the final destination of your ticket) and under EU 61/2004 we are entitled to 600 Euro / £435 compensation.

- We received a reply to an online help ticket (as this was the only way to get hold of them at boston airport), a day after we had landed. Since then they have refunded the original cost of the WOW air flight, but nothing else. I would point out again that there was NO ONE present at Boston Logan international from WOW air, and noone answered the phone, so we essentially rerouted ourselves, rather than stay an extra night in Boston (with no hotel reservations) and still not guarantee a seat on a flight. I have had 20+ emails back and forth, and asked 5 times for someone to confirm the amount of compensation + expenses we are due, and when we will be paid.

- On 19th November I was told the payment would be 2 weeks, this has now passed

Today on Twitter Direct Message, WOW air have told me that they will pay the 1200 EUR compensation, but I have not received this, there is no mention of the other part of our claim, the Shannon flights which causes us severe financial hardship, we had to borrow money to pay November's rent. I make the total claim to be as follows:

£2489.90 - see notes above

WOW air are utterly useless at replying to me, I haven't had an email reply for over a week, and the only communication I have had is through twitter, which doesn't feel very official.

You are likely going to have more success going through your travel insurance for much of this. WOW are due you a refund for your unused flights and €600 each for the cancellation.
By booking yourself (for very good reason) you have removed yourself from their care
When you could not get through to WOW, did you contact your travel insurance to ask what they would reimburse?

robdibben

I have just received a letter from Eazyjet re my delayed flight compensation claim, they are not denying my facts about the claim in fact they apologise for the delay but claim that looking at the flight times in 2010 the delay was for 3mins 57secs and as such falls outside the EU compensation guidelines, is there anyway that I can dispute this?

Justice13075

what are the details of your flight?

Caz3121

robdibben wrote: »

the delay was for 3mins 57secs and as such falls outside the EU compensation guidelines, is there anyway that I can dispute this?

I think you have a typo here....I am guessing you mean 2 hours and 57 minutes, is that correct?

meldrewreborn

Title says it all. despite telling the CAA that they will give passengers the detailed reason for a delay in practice they will not.

meldrewreborn

My ticket was with BA. BA cancelled flight and rebooked me on American Airlines from USA to London. I presume I'm still covered for the 24 hour delay under the EU rules?

Justice13075

Then unfortunately you will have to sue.

dunkertruck

Hi, hopefully one of the residents experts can answer a query?

Bott are dealing with our claim and its currently at this stage "We've issued court proceedings against the airline and have received their defense. Both ourselves and the airline have therefore sent the directions questionnaire to the court (a document which helps the court to decide on their course of action) and are now awaiting their review of this. Once we receive this, the court will give us directions on the next steps we can take."

This was back in September and I still havent heard anything concrete since. I have contacted Bott to ask but they just informed that it could take a while...

Does anyone know how long that 'while' is? Also what are the stages of the process thereafter?!

Thanks

111KAB

Mine took 8 months to get to Court and it was one of the early cases - since then the ability to claim has attracted more interest so I would expect the 'lead in' period may be even greater.

legal_magpie

I suggest you ask Bott and Co for an update and timescale. You are paying them, after all