Compensation for delayed flights Discussion Area

Geraldoche

I am trying to help an old lady to see if she is entitled to compensation. She flew Vueling Malaga/Cardiff 23/7/2015, returning Cardiff/Malaga 27/8/2015. She printed boarding passes for both legs before she left Malaga, so I presume this means she had checked-in for both legs. For the outbound journey on VY1260 there was no problem.

For the return journey on VY1261 on 27/8/2015, the flight departure time was 19:25 and this is shown on her boarding pass. She checked her flight on the internet at 15:00 on 27/8/2015 to find, to her horror, that the flight had already departed, with a scheduled departure time of 14:10. It seems that the airline had rescheduled the flight after she had printed her boarding pass and did not contact her to let her know that it was leaving more than 5 hours early.

She called Vueling and was put on a Vueling flight two days later on 29/8/2015 at no extra charge, but was offered no apology and no compensation. While she did not incur any direct costs (she was staying with relatives in Cardiff), she did have to change her pick-up arrangements at Malaga Airport that cost 45 euros. Also, of course, she suffered great inconvenience, loss of time and had to cancel engagements in Malaga.

Is she entitled to any compensation? One could argue that she was denied boarding when in possession of a perfectly valid boarding pass. I have searched the forum and cannot find any similar cases, so any suggestions and views would be most welcome. Thank you.

NoviceAngel

Geraldoche wrote: »

Is she entitled to any compensation? One could argue that she was denied boarding when in possession of a perfectly valid boarding pass. I have searched the forum and cannot find any similar cases, so any suggestions and views would be most welcome. Thank you.

Yes, it is an interesting one, the answer is yes IMHO, I believe the airline should have given notice of the flight change, it's in the regs, links in Vaubans guide, which should be your starting point.

What was the reason given for the time change?

Geraldoche

NoviceAngel wrote: »

What was the reason given for the time change?

Thanks, Novice Angel. I'll ask her if any reason was given and revert.
I did check flightstats.com (historical data) and there is no indication that the flight departure time was anything other than 14:10 or that it was changed. But her boarding pass definitely shows 19:25 - I have it in my possession.

Geraldoche

NoviceAngel, apparently Vueling's response on the phone was simply that "the schedule had been changed". The lady insists that she was not informed of the change and, on the telephone, Vueling did not state that they had tried to contact her at any time; they simply booked her another flight as mentioned above.

By the way, none of the links to Vaubans Guide seem to work. What is the best way to find it?

NIna_Panda_2

I cannot seem to start a new thread so am posting here in the hope someone can help.

We took a UNITED AIRLINES flight from Orlando to Heathrow in 2013. The first flight was from Orlando to Washington to then connect with Washington to London.

There was a problem with the engine so we were delayed for 4 hours and so missed the connection in Washington. We were given a hotel for the night and told we would fly from Washington to Newark the next day and from there to Heathrow.However that plane was delayed for 6 hours so we nearly missed that connection to Heathrow!

Eventually we got back to Heathrow 26 hours after we should have arrived. We missed a day at work each (husband and I) and had to pay for a day extra in the car park.

United offered us a few air miles as compensation but no money.Eventually they offered a few hundred more air miles but still no other compensation.

Can we claim any compensation and how?

Caz3121

NIna_Panda wrote: »

We took a UNITED AIRLINES flight from Orlando to Heathrow in 2013. The first flight was from Orlando to Washington to then connect with Washington to London.

Can we claim any compensation and how?

A very quick search and you would have found that there is no EU261 compensation claim here, irrespective of the reason for the delay
United are not an EU carrier so delays only count if they are departing the EU...Washington is outside EU = no claim
no new thread required...all covered here
https://forums.moneysavingexpert.com/discussion/5173888

you could try your travel insurance for your car parking etc but I expect 2 years down the line it may be a challenge

be538

Can't find clarification on this.
We were due to fly with Norwegian Air from New York to London. We received atext the morning of the flight saying it was to be delayed by 18 hours(!) and provided by a different operator. We also had a connecting flight with Easyjet from London to Glasgow booked.
As this length of delay meant I would miss work the next day and we would not make the connecting flight, we had to book flights with another airline (at a significantly greater cost) and cancel the 2 existing flights. Norwegian air promised to refund the full return fare but would not give email evidence of having done so. Easyjet gave us about 10% back.
Are we still due compensation from Norwegian Air as we are significantly out of pocket? Or do we try our travel insurance?
Thanks for any help

Caz3121

nothing due for the Easyjet flights as that is a risk you took booking separate tickets - could try travel insurance
Refund for the unused flights from Norwegian
Compensation will depend on reason for delay/cancellation
Have you read Vauban's guide?

jimboriley52

Could anyone advise me. I had a Monarch flight delayed by over 3 hours in 2008 as I had no documentation ( boarding pass etc) it took me well over 18 month's to as I was fatally I'll to eventually find to flight details.

I summited my claim to Monarch who as I expected rejected it due to the 6 years rule (BTW they are very quick in responding when they don't pay out!!) My question is due to my health is there anyway around the 6 years rule?

Vauban

jimboriley52 wrote: »

My question is due to my health is there anyway around the 6 years rule?

I am afraid not.