Compensation for delayed flights Discussion Area

ran1gers2001

JPears wrote: »

Simple answer - no. Non EU airline departing a non EU airport. 261/2004 does not apply. Sorry.

Hmm, that's a pity.

benalexatkins

Hi all,

I've just had a case put on hold with reference to the C. Van der Lans//KLM case regarding technical faults and unforeseen circumstances.

Have any of you had experience challenging this response and have any wisdom to offer?

Thanks so much,

B

Vauban

I have answered on you other post.

Colin_the_red

Hi Thomas Cook have just agreed compensation at €400 per person (£290) for my family 2 adults and 2 children, they have said as we got 1 free child (actually £1Place) we are unable to claim for 4 people, they will only pay out for 3 people is this correct? I'm not complaining but just want to confirm they are acting correctly. Thank you in advance

Tyzap

Colin_the_red wrote: »

Hi Thomas Cook have just agreed compensation at €400 per person (£290) for my family 2 adults and 2 children, they have said as we got 1 free child (actually £1Place) we are unable to claim for 4 people, they will only pay out for 3 people is this correct? I'm not complaining but just want to confirm they are acting correctly. Thank you in advance

If you paid £1 for a child place, then by definition, it was not free.

According to the regulations you are due 4x compensation payments.

Good luck.

howticklediam

http://forums.moneysavingexpert.com/showpost.php?p=68511058&postcount=2305

Glances wrote: »

Uh? I...won? Without going to court!

So. After receiving the exact same letter as last time - including the same previous date. I asked my daughter to go ahead and tweet Jet2 and remind them of everything that was going on. She tweeted pretty much relentlessly - asking them why they were ignoring the rulings and (later on), why they were ignoring my daughters tweets about the subject.

Today, I received a phone call from Jet2. They'd seen the tweets and they've "had a rethink" about the situation. They're now going to pay both my husband and I the compensation we deserve.

I am completely stunned.

Reading this post about someone having success after a Twitter campaign against jet2 has made me think it might be a successful strategy because it exposes their attitude towards customers seeking compensation under EC261 in the public eye.

Also, they are under scrutiny by the CAA at the moment with regard to paying customers under EC261, so they probably don't want it plastered all over Twitter that they are still rolling out the same old excuses and not paying out when they should.

This guys doing a pretty good job https://twitter.com/jet2com

PS I now this is related to j2 but it could equally apply to other airlines which I posted here.

ArcaneTSGK

Colin_the_red wrote: »

Hi Thomas Cook have just agreed compensation at €400 per person (£290) for my family 2 adults and 2 children, they have said as we got 1 free child (actually £1Place) we are unable to claim for 4 people, they will only pay out for 3 people is this correct? I'm not complaining but just want to confirm they are acting correctly. Thank you in advance

If the infant was sat on your lap you also need to be wary of them using an invalid defense saying that it is a fare per seat. There have been instances where airlines deny claims based on the fact that the infant did not have a seat, where in actual fact, £1 = fare = claim, no matter whether they had a seat on the plane or not.

Keep fighting and you will get the pay out eventually

111KAB

“The CAA is here to look after passengers’ interests....... or so it says in this press release


http://www.travelweekly.co.uk/Articles/2015/06/03/54411/caa-to-report-on-flight-delays-across-uk-airports.html


Also we expect Jet2 are delighted that delays at LBA are now going to be recorded!

Manxphil

Background information is that my original bookingin 2011 scheduled flights with Iberia from Malaga to Madrid then Madrid to Miami then Miami toProvidenciales (Turks and Caicos Islands). I received an Email confirmationfollowing my payment of approximately one thousand pounds sterling. Sometimelater I received an Email notification changing the flight time of the firstflight from Malaga to Madrid. I confirmed this was not a problem for me howeverwhen I arrived at Madrid to check in for the flight to Miami I was informedthat my subsequent flights to Miami and Providenciales had been cancelled andremoved from my booking. This was "an oversight" by Iberia.


Iberia accepted this was their fault and they arranged overnightaccommodation for me in a Madrid Hotel. This was very inconvenient for me as Ihad appointments in the Caribbean. I was delayed over twenty four hours most ofthe time being spent at the Iberia check-in desk in Madrid. Nothing else was offered to me. After I heard of the EU Legislation I contaced Iberia in Madrid in February 2014 to register my claim. They said they would give me some Avivos points.. I said I didn't want them - they didn't reply and I didn't get the points anyway. I took my comlaint to AESA the governing body in Europe - they upeld my clam (600 Euros) and they advised Iberia of this. Iberia stil not paid so I contacted a Barcelona Lawyer who took up my case (at my cost....) and he received a letter from Ibeia saying they would settle my claim but today still nothing - my own legal costs are a reasonable Euro 250 however in Spain I cannot claim any more than Euro 600... how cazy is this....

Tyzap

Another interesting article...

http://www.thisismoney.co.uk/money/holidays/article-3108059/Proof-airlines-avoid-paying-flight-delay.html#ixzz3bzFPQyGO

Note, at the end of the article Jet2.co say they are reviewing the way they interpret the current rules!!!

Does this indicate a change in policy perhaps?