Compensation for delayed flights Discussion Area

petebates26

Hi there,

My flight from London stanstead to Ibiza was 'delayed' last Thursday - overnight until the Friday morning. We were told at the airport that the flight was cancelled and we were being put on the next available flight.

However, now that I've spoken to them and tried to claim compensation, they have told us it was a delay - the flight number was 'modified', but still the same flight apparently!

So, is there anwhere to go from here? I have read that all claims are on hold pending the Sturgeon ruling - what do I need to do to register my intent to claim if the airlines don't win the case?!

Thanks in advance
Pete

petebates26

Hi Cityboy,

Thanks for the response.

Forgive my ignorance, but if it's registered as 'cancelled', can they still classify it as a delay?

I'll register on the site and have a look at the flight numbers later today - I realise I'm probably asking for answers that I could research myself - I really appreciate your time!

Pete

petebates26

Thanks again Cityboy - for your advice here and on the other forum.

I kept the issue open with easyjet saying.....

'I was told that the flight was a delay and not a cancellation, therefore no compensation would be due.

However, I have checked on https://www.flightstats.co.uk and the flight that we were booked on, EZ3049 is shown as a cancellation. We eventually flew the next day on flight EZ9049.

As the original flight was a cancellation, and we were flown on a different flight (Not only with a different flight number, but with extra passengers and according to the pilot's announcement, a different plane - all characteristics of a cancelled and rescheduled flight) I understand that we are entitled to the compensation of €250 per person.

Please arrange for this compensation to paid as soon as possible.'

I feel it might be a brick wall, but I'll keep trying!

Thanks again!

Wendall_2

Need some advice! In a nutshell...

Booked a flight with easyjet to Edinburgh - overnight stay for a wedding in August (very nice time had by all!)
Return flight was cancelled so they advised me to book with another carrier and they would refund my original fair. Super - all worked out fine & easyjet refunded my return flight within 1 week.

However...

Booked return flight with BA (horribly expensive). Got on plane & had all security checks, waiting for takeoff but the 'push back' operator push back too far & reversed us into a fence. Everyone taken off plane & flight cancelled. I had to argue to get accomodation as they couldn't get me on another flight until the next day.

In summary I was delayed by 17 hours & 55 mins, had to miss a day of work & paid £155.24 for the priviledge.
I complained to BA & they refused to pay compensation. I then complained to the AUC (Air Users Union thingumy) but I've heard nothing. What can I do next?

Voyager2002

Wendall wrote: »

Need some advice! In a nutshell...

Booked a flight with easyjet to Edinburgh - overnight stay for a wedding in August (very nice time had by all!)
Return flight was cancelled so they advised me to book with another carrier and they would refund my original fair. Super - all worked out fine & easyjet refunded my return flight within 1 week.

However...

Booked return flight with BA (horribly expensive). Got on plane & had all security checks, waiting for takeoff but the 'push back' operator push back too far & reversed us into a fence. Everyone taken off plane & flight cancelled. I had to argue to get accomodation as they couldn't get me on another flight until the next day.

In summary I was delayed by 17 hours & 55 mins, had to miss a day of work & paid £155.24 for the priviledge.
I complained to BA & they refused to pay compensation. I then complained to the Air Users Union(?) but I've heard nothing. What can I do next?

What reason did they give for refusing compensation? On the face of it, this seems like a straightforward cancellation, and you should be able to claim compensation by sending letters modelled on Cityboy's templates and if necessary taking court action through the Small Claims track. However, be very careful in case they can mount a defence of "extraordinary circumstances".

Wendall_2

They gave no reason - just said they wouldn't be able to refund my ticket or provide compensation.

Wendall_2

Gave no reason - sent back a long letter stating they were trying to improve services and would not be able to refund ticket or provide compensation.

Wendall_2

Cityboy wrote: »

It would be useful to let us have the BA flight number and date so as to try to ascertain whether it was actually cancelled or delayed.

On the face of it, as Voyager says above, it looks like a straightforward cancellation and since airport push back trucks are provided under contract to airlines, BA might have a hard time claiming 'extraordinary circumstances' as it was most definitely within their control or those of their agent.

I can't believe how helpful you all are - I'm a newbie & totally impressed! My flight should have been on Sun 25th July: Edinburgh to London City: flight no: BA8707: 1650hrs

Wendall_2

Thanks very much for your help.

Just a quick query about the AUC...what exactly do they do??? Would you consider my complaint to them a waste of time or are they generally helpful? I've had another email from them stating they have a back log of issues due to the ash cloud incident.

richardw

If the AUC agrees with your complaint, it is useful as extra weight for your case if you take the airline to the small claims court.