Compensation for delayed flights Discussion Area

jars104

Sorry to be pedantic, Vauban, but by FAQ do you mean the article here? moneysavingexpert.com/travel/flight-delays

Thanks

Vauban

jars104 wrote: »

Sorry to be pedantic, Vauban, but by FAQ do you mean the article here? moneysavingexpert.com/travel/flight-delays

Thanks

No - I mean the first page of the Thomas Cook thread, which is here: https://forums.moneysavingexpert.com/discussion/4384693

Johnex_2

I can't find the answer to this, so before I write my complaint to Thomas Cook:

We were delayed 8 Hours going out, to which many websites reckon I am entitled to 400 each for this delay, but on the way back I was delayed 5 hours, am I now entitled to two delays both ways? like 800 or is it just still the 400?....tell you what, would be nice if it was 800 and we got the compensation, free holiday!!

111KAB

Johnex wrote: »

We were delayed 8 Hours going out, to which many websites reckon I am entitled to 400 each for this delay, but on the way back I was delayed 5 hours, am I now entitled to two delays both ways? like 800 or is it just still the 400

You had two delays in excess of 3 hours so you are able to make two claims for compensation so 400€ x 2 x number of passengers

snappyandrew

Dear All
I had a flight cancelled with WizzAir that was their fault. I have written to the airline twice and they have refused to compensate. I think I need to know go to court. Is there a step by step guide anyone can recommend?
Thanks in advance
Andrew

111KAB

snappyandrew wrote: »

Dear All
I had a flight cancelled with WizzAir that was their fault. I have written to the airline twice and they have refused to compensate. I think I need to know go to court. Is there a step by step guide anyone can recommend?
Thanks in advance
Andrew

Yes page one of FAQ's on any of the 'mainstream' airline threads.

aharia_2

Hi there can some please advise on this as really confussed lol.. Wrote this to SAS :

Flight SK544 on 07-06-2013 due to depart from Newcastle
to Copenhagen at the scheduled departure time of 19:10. This flight was cancelled and myself and my party we re-routed to Dusseldorf Airport.

Our final destination was Bergen and due to the cancellation and re-routing we were over 8 hours late to Bergen.


My scheduled flight length to final destination was 1972 kilometers and the delay to the destination final destination was 8 hours. I'm therefore seeking compensation of ?400 per passenger in my party. The total is ?1200 for all
passengers.


We were provided with hotel in Dusseldorf but the standard of the hotel was appalling with no choice meals at all when we went to eat our meal we were only provided Chicken, rice and vegetables( which were inedible) and only beverage
available was water.



Due to the flight taking off early in Dusseldorf the hotel was unable to provide us with breakfast there for was shocked and disappointed that you did not provide us with breakfast on the plane from Dusseldorf t0 Copenhagen and we have
to purchase our own.

Sas replied with the below

Dear Ms H

Your correspondence has been received in regards to your recent travel with SAS and I apologise for the delay in replying to you. SAS endeavour to provide a full and punctual schedule for our passengers and I am sorry that on this occasions we failed and sincerely apologise for the inconvenience this caused you and your travel companions.

SK544/07Jun13 was cancelled due to an unexpected technical problem and SAS did all possible to rebook our passengers on alternative flights to reach their final destination at the earliest opportunity. Due to your flight being the last flight of the evening it was not possible to rebook your travel to be completed that evening and the best alternative routing was offered. SAS will offer care and assistance when an overnight stay is required and I am sorry that you found the accommodation and meal service provided by the hotel to be unsatisfactory.

Compensation is not offered in accordance with EU regulations 261/2004 when flights are cancelled due to unexpected technical faults and on this occasion and as a gesture of goodwill I am arranging SAS Travel Credit to the total value of €100.00 per passenger as I do hope that you allow us the opportunity to welcome you all back onboard SAS in the future in more favourable circumstances.

The Travel Credit will be valid until 16th July 2014 and can be used to purchase tickets for yourself or any nominated person(s) on SAS Group operated flights. To use the Travel Credit please call our Customer Contact Centre on 0871 226 7760 (no service fee applies) and quote your reference


Can anyone advise if i should accept this or still seek compensation as I think if I should get more

Thnks

aharia_2

Thanks for that I was thinking of asking what were circumstances of technical issues .... also I did not reach my final destination within a 3 hour time frame with diverstions.. am i correct ???

David_e

aharia wrote: »

I was thinking of asking what were circumstances of technical issues

I did, and I would ask, but I'm not sure it will advance your claim. They will stick to their argument but an "unexpected technical problem" doesn't sound like the kind of "extraordinary circumstances" that might give them the basis of a valid defence.

The Wallentin ruling says:

"... the circumstances surrounding such an event can be characterised as ‘extraordinary’ ... only if they relate to an event which ...

• is not inherent in the normal exercise of the activity of the air carrier concerned and
• is beyond the actual control of that carrier on account of its nature or origin"

aharia wrote: »

also I did not reach my final destination within a 3 hour time frame with diverstions.. am i correct ???

It is the arrival time that counts, as far as I am aware and you said 8 hours in your original post.

blondmark

bignick47 wrote: »

:mad:

Are normal humans expected to understand that????

Exactly what I was thinking ... "remaining vested unencumbered" .... excuuuuseee meeeee?

Clearly whoever wrote that hasn't been near a law college in at least five decades. That kind of ludicrous nonsense earns you the grade of "not yet competent" these days.