Compensation for delayed flights Discussion Area

Mark2spark

FAQ'S are a sticky in the main forum, template letters and address's there.

AMG762

Mark2spark wrote: »

FAQ'S are a sticky in the main forum, template letters and address's there.

Thank you for your reply. Im still struggling with a sample letter and want to get it as accurate as possible. I have found on MSE this one:
http://forums.moneysavingexpert.com/showpost.php?p=57059483&postcount=2321

I have also found this on the CAA website:

http://www.caa.co.uk/default.aspx?catid=2211&pageid=14023

The sample letters on these websites seem to give a reference to different court cases? Please advise on the best one to use?

Sorry if i have mis-understood anything

63ruth

AlyT wrote: »

Just to let you know like other people here, I've now been asked for my bank details including IBAN and BIC overseas details. Sadly they are making my husband apply separately, but that won't put me off. Have already sent his in

Hi Alyt American Airlines ask us each to send a separate email quoting the reference number on my email they sent asking for Bank account details and the booking locator number. If your husband was on the same booking he won't have to start the claim from scratch just complete the online form and quote your ref. We all sent our bank details last Friday and will post as soon as funds received so you get an idea of time scale as you are about a week behind us. Ruth

onejontwo

Centipede100 wrote: »

If the airline you flew with went into administration and a new company was then set up out of the remains of that airline, the old airline has ceased to exist as a legal entity and therefore you have no claim.

Thanks for replying, as I understand it the airline went bust but the government stepped in and saved them, so in effect they are still trading under the same name. Do the circumstances change any way because of this or would your answer still be the same?

mopet

lexilex wrote: »

I posted yesterday but this is such a fast moving topic I think it may have been missed.

I flew to Puerto Plata, Dominican Republic with Thomas Cook in 2009. I think there was a delay (though nowhere near as long as some of the post I have read on here :eek:), but it's highly possible I could be getting mixed up with another holiday.

The flight was from Manchester (via Belfast!) on 4th July 2009. The flight number was TCX62K.

I have tried flight stats and its not bringing up anything.

Can anyone put me out of my misery?

Try searching again with flight stats and miss out the K at the end of the flight number

alltrux

Today we received responses to the 2 of our claims for delay compensation from Lufthansa,
In one they blame the late arrival of a fuel truck, which delayed our 1st flight with them by 13 minutes, this caused us to miss a connecting flight, again with them:

the 2nd flight was still on the ground, but the boarding was closed, so we were not let onto the plane, the result being re-routing and 7 hour delay in getting to our destination.
In the other response, they blame the 11pm flight departures curfew from Frankfurt, because of which we had to stay overnight in Frankfurt, since the plane wasn't allowed to take off, even though we had been waiting for nearly half an hour inside it, all checked in and boarded.

1) Surely the fuel truck's late arrival is the airline's (or their contractor's )fault?
2) Lufthansa had been aware of the 11pm curfew for at least a year before our flight, couldn't they have adjusted their schedule accordingly, so as not to take risks and getting their planes delayed for 10 hours?

Do any of these excuses invalidate our claims?
They just blankly refuse to admit any responsibility.

Mark2spark

AMG762 wrote: »

Thank you for your reply. Im still struggling with a sample letter and want to get it as accurate as possible. I have found on MSE this one:
http://forums.moneysavingexpert.com/showpost.php?p=57059483&postcount=2321

I have also found this on the CAA website:

http://www.caa.co.uk/default.aspx?catid=2211&pageid=14023

The sample letters on these websites seem to give a reference to different court cases? Please advise on the best one to use?

Sorry if i have mis-understood anything

Both of the drafts in the links you show are just drafts for you to amend to your own circumstances as best fits.
Here's another one:
http://www.which.co.uk/consumer-rights/action/letter-to-request-compensation-for-cancelled-flights-/

The first letter you write is just to start the ball rolling, so names dates flight numbers booking ref numbers is what you need to give, together with the *ask*.
(All letters *ask* something - yeah? In this you are going to ask for compensation and if not, ask the reason why not)
See here for the process:
http://forums.moneysavingexpert.com/showpost.php?p=59173303&postcount=4

It's all in the FAQ's if you just read read read lol

harishvk

Customer Relations <customer.relations@usairways.com>;
they have offered vouchers to fly with them, thinking about taking them to small claims court. good luck.

harishvk

I am taking US airways to court, any advice please ?

Back ground :

I had over 5 hours delay with US airways in 2009.

after 3 emails , in 6 weeks.
offered 3 X 800 dollars = 2400 dollars which is now 1500 £
But I will have to travel with them for this.

I asked for money, but they refused

Latest email from US airways

Dear Mr. xxxxxxxx:

Thank you for your most recent correspondence to US Airways regarding your claim for compensation based on European Regulation 261/2004.

We regret that you feel we have not been accommodating in our handling of your claim for compensation under EU regulations. I can assure you that your concerns have been given every consideration. We understand that travel to the United States may not be in your immediate future and I regret that the option to transfer the vouchers to other users was found to be less than satisfactory. Please note that a trip only needs to be booked within one year from the issue date. Travel may commence after that date.

After careful review, our final determination is that we are unable to change our previous resolution. While this is not the response you had anticipated, the vouchers previously issued were offered as a token of our apology. It is our hope that you will accept and use them in the spirit of goodwill with which they were intended.

I have added your most recent comments to your case, including your feedback regarding our selection of in-flight entertainment during your travels in 2009. Please know that your feedback is important and has been forwarded to appropriate areas as a tool for reviewing where and how we can make improvements that will benefit everyone.

xxxxxxxx, thank you for allowing us to clarify our position. We regret that we have been unable to reach a mutually satisfactory conclusion to this matter.

Sincerely,


xxxxxxxxx
Representative, Customer Relations
US Airways Corporate Office


The one before

Dear xxxxx:

Thank you for your recent correspondences to Customer Relations at US Airways. We appreciate another opportunity to address your concerns.

We would again express our regrets for any difficulties or frustration you encountered while traveling with us on May 23, 2009 from London, Heathrow on US flight US729. We understand any irregularity has an impact on our passengers travel plans and, while safety is always our primary consideration, we work hard to minimize such situations. We are sorry this was not your experience.

US Airways is aware of all court rulings pertaining to the European Regulations. After assessing the circumstances, our records indicate this was an unexpected situation. The aircraft had undergone all required maintenance and we took all measures appropriate to the situation that were technically and economically viable at the time; therefore no compensation under the EU Regulation No. 261/2004 is due.

To reiterate my apology and as an invitation to try US again, I have issued three $800.00 Electronic Travel With Us Vouchers (E-TUV). As an additional courtesy, these vouchers have been issued in a transferable form so any person of your choosing may apply them to travel.

Your E-TUV is valid toward the purchase of travel on US Airways. Please be advised the E-TUV is not valid with Internet bookings and must be redeemed within one year from the date of this correspondence. In addition, please take a moment to read the terms and conditions listed below to receive the full benefit of this compensation. When you are ready to make your future travel arrangements, please call our Reservations Department at 800-428-4322 or in the United Kingdom at 0845-600-3300 and provide the E-TUV codes listed below. The customary ticketing fee will not be assessed at the time of booking with our Reservations Department.

xxxxxxxx, feedback such as yours affords us the opportunity to learn where and how we can improve our service not only to meet our customers’ expectations, but to exceed those expectations. Given the privilege of serving you again on US Airways, we look forward to providing you with a more satisfying travel experience.

Sincerely,

Mark2spark

You need to ask them, one final time, to provide proof, that the circumstances that led to your delay stemmed from an extraordinary circumstance that was not inherent to the normal running of an airline, and that if they do not provide such proof within 14 days, then you place them on notice that you will be at liberty to commence a court claim against them for the rightful compensation due.

All providing your pretty sure that the reason for the delay is not an EC.
What was the reason for the delay?