Compensation for delayed flights Discussion Area

ally1987

Sent an email to Easyjet regarding a 4 hour delay that I had on a flight to Naples last summer. Just got an email back today, saying they are compensating me with EUR 800.00 :T Result:money:PS although they did say it will take 15 - 20 working days

starbugged

63ruth wrote: »

Hello starbugged
Hello yes we had a delay of 24 hours on 26th November and 3 weeks ago we were offered $1000 traval voucher each, we contacted the CAA and they confirmed that we were entitled to cash. We had to do the American Airlines complaints form again quoting the ref on the $1000 offer stating we had contacted the CAA and did not intend to fly transatlantic again for some time.
Friday morning I received an email agreeing and asking each of us to email back with bank account details individually but quoting the same reference number.
I will post again when we actually get the money as the vouchers that were meant to be in the post 3 weeks ago have never arrived.
Ruth

That's brilliant news! I'm also glad I'm not the only one that they're trying that on, but I'm not sure that everyone knows that it should be in cash. I hope others will read this and challenge the vouchers. Thanks for replying. :j

onejontwo

Has anybody had any luck with Cyprus airlines? As I understand it they went bust so many years ago but were bailed out and are now trading again. I had a 25 hour delay to Larnaca airport in Cyprus in July 2007 and I am fighting for 400 euro compensation per passenger (1200 euro in total) I have written to Eurocypria Airlines
P.O. Box 40970
97 Artemidos avenue,
Artemidos Building
Larnaca
6308
Cyprus.
but I have been informed that they no longer trade from that address.
I have a booking reference number but sadly did not retain the tickets (who does?)
Is it worth me pursuing this or should I treat it as a lost cause?
P.S. we did receive £25 each off the insurance company when we returned shortly after so I don't know if this will affect my claim or not.


Any ideas anyone? I've read the FAQ's but unsure as what to do next as I've only a few months before the deadline.

jillsa

Anyone had any success with Continental/United?

singh.simran

Caz3121 wrote: »

The key measure is the scheduled arrival time to the actual reported arrival (touch down) time. Flightstats is a source for this and is mentioned in the FAQs.
The departure delay is mostly irrelevant.
If it did indeed arrive 2 hours and 56 minutes late then there is no compensation due

This is something I'm still concerned about...

Scheduled arrival (as on boarding pass etc) invariably is further from scheduled departure than the actual flight time, whether ideal/average/whatever measure you choose. This could be seen as giving time for taxiing etc in which case fair enough but the airlines are choosing to take it at meaning runway touchdown and therefore they have 10%+ extra leeway for being late. That can make a big difference as in my case where we touched down "officially" 2hrs57 delayed, but in reality a lot more than that, if you compare like times, e.g. gate-gate or normal landing-actual landing.

I emailed the CAA to ask what their definition of "arrival" is and they said generally it will mean gate time but to "ask the data source".

Mif62

Last year my husband and I flew from Luton to Malaga with Easyjet. Our return flight was cancelled. Fortunately, because we arrived for our flight early, we were offered seats on a flight to Stansted. My husband and I were both due at work the following day so we jumped at this. We were told we should take a taxi back to Luton to collect our car and the airline would reimburse us. We have tried to obtain the refund for the taxi fare but our letters have gone ignored. The taxi fare which was £89.00 cost more than our original flights. We feel the compensation is valid. If we had stayed in Malaga they would have had to pay for accommodation and food. What do you think?

blondmark

Mif62 wrote: »

Last year my husband and I flew from Luton to Malaga with Easyjet. Our return flight was cancelled. Fortunately, because we arrived for our flight early, we were offered seats on a flight to Stansted. My husband and I were both due at work the following day so we jumped at this. We were told we should take a taxi back to Luton to collect our car and the airline would reimburse us. We have tried to obtain the refund for the taxi fare but our letters have gone ignored. The taxi fare which was £89.00 cost more than our original flights. We feel the compensation is valid. If we had stayed in Malaga they would have had to pay for accommodation and food. What do you think?

I think your primary challenge is to prove that the airline assured you that you would be reimbursed for the taxi - then you could try suing for detrimental reliance. But without such proof I would imagine your claim would be dismissed.

One further problem is that the English courts are not entertaining claims for damages arising from delays and cancellations under 261/2004 other than provided for under the Regulations. The Court of Appeal dismissed one such claim last summer in Graham and another v Thomas Cook Group UK Ltd [2012] EWCA Civ 1355.

copperheadjack

On November the 3rd we were delayed 14 hours at Manchester airport flying to Faro. Aparently when we arrived at the airport there was a problem on the plane and we awere going to be delayed 5 hours as the plane was still at Faro airport being repaired and we would be departing at 12.15pm but never did then we were departing at 6pm and the plane was on its way then we were departing at 7.45 pm and the plane was on its way again we finally departed at 9.15 pm with a differnt company that had been chartered. I put a claim in with monarch but today had a response saying that due to a technical fault the plane had diverted to Dalaman and they were not going to pay compensation due to extrodinary circumstances.
So what I want to know from them is why on earth were they flying east over 3000km when they should of surley been flying north to Manchester. just over 1800km.
at 5.45am they knew the plane had a fault so they must of known from the night before that there was a fault as Im sure they don't fly out of Faro in the middle of the night.
What the fault was that made it fall under the extrodinary circumstances.
What they were doing for at least 20 hours to sort the problem out. why we were being told that the plane was on its way when it clearly wasn't.

If anyone can give me any help on what I should be saying to monarch when I call them I would be greatful:)

blondmark

copperheadjack wrote: »

If anyone can give me any help on what I should be saying to monarch when I call them I would be greatful:)

Ask them where they would like to accept service of proceedings.

Mark2spark

Don't mess around any longer copperjack, file a court claim.