Compensation for delayed flights Discussion Area

williamro

lizzywills wrote: »

I was due to fly to heathrow from Dubai at 02.55 monday morning. I got a text from BA at 2pm today saying my flight had been cancelled, no explanation as to why. It said I could re book for free, but when i looked at the options the first available flight is THURSDAY.

I need to be at work and my child back at school on tuesday. I phoned the number BA said to use, it took an hour to get through, the only advice the guy gave was to go to the airport tonight at 11pm and see if BA could get me on another airlines flight to heathrow. But he said if I book a new flight I cant try and get home tonight via this method. He said nothing about where i would stay, what I would do, I ended up in tears.

I have booked a flight for thursday which means i will have to take unpaid leave from work. can I be compensated for this? Im so stunned at the lack of advice and help, I dont know who to turn to, BA or my insurance company

Can anyone give me any advice as to who should be taking responsibility for us,

Thank you in advance

I would guess that your claim in the first instance should be against BA but also notify your insurance company of possible claim assuming your insurance covers this but say you are pursuing BA and if you get no satisfaction you reserve the right to claim on insurance.

Keep all receipts for hotel, food, taxis etc for reimbursement claim against BA then look at also claiming for cancelled/delayed flight. Read much of this thread carefully and hopefully more knowledgeable posters such as Centipede or Mark2spark will either back up what I have suggested or give different advice. Good luck and cheer up!

joerugby

Centipede100 wrote: »

I would like to draw MSE posters attention to the following thread regarding 261/2004 over on the BAEC part of flyertalk:

http://www.flyertalk.com/forum/british-airways-executive-club/1423973-ba-compensation-thread-beta-your-guide-regulation-261-2004-a.html.

Although written from a BA passenger perspective, much of the advice on the first few posts on the thread offers guidance and clarification which contributes massively to the overall knowledge base of the average passenger, particularly with respect to the options available whilst travelling by air.

I suggest it is read in addition to the FAQs produced by Blindman and re-posted by Mark2spark in this thread BEFORE posters continue to post the same or similar questions in this thread.

See post 4609

lizzywills

the flight i booked is with BA, its the first available one they had. I will read the rest off the info as suggested. Thanks all....

tara2410

Hi,
Has anyone had any luck with claiming from Thomas Cook? We we 8 hours delayed going to Crete but so far they have written to me confirming they will not be paying any compensation. I'm now going to write to the CAA.

Many Thanks

Gorbar

We contacted the Greek CAA weeks ago & Thomas Cook claim they have not received it. Hope you have better luck than we have had.

kforshaw

Happy New Year all.

Rightio, I wrote to TUI / Thomson / First Choice in October 2012 re: a delayed flight from 2007, and got a "please bare with us" response in mid November, and one of my party has now recieved a response from them.

They're asking for the boarding passes, which I no longer have.
I can answer everything else, with a little artistic licence on the Check In time as equally I can't remember what time it was, as there was a hefty queue to the desks.

http://farm9.staticflickr.com/8474/8354192099_315cbde603_b.jpg
http://farm9.staticflickr.com/8503/8355225808_5bfafe5592_b.jpg
http://farm9.staticflickr.com/8095/8355227222_009ea01ca5_c.jpg

Hopefully, this won't matter too much but they're also requesting a further 56 days to investigate.

I have my flight booking confirmation, which also confirms it was a ticketless flight, so I'm unable to produce that either.
However, the flight concerned is one I've been able to obtain the detailed information from Flightstats for thankfully.

Is this a stalling measure do you think?

Caz3121

When in 2006 was the flight?
If they come back and refuse to pay, you will be unable to take them to court...If the flight was Nov/Dec was 2006 then this 'could' have been stalling, however if it was before then, you were already over the 6 years so there is no difference with the delay

111KAB

Gorbar wrote: »

We contacted the Greek CAA weeks ago & Thomas Cook claim they have not received it. Hope you have better luck than we have had.

Tara was going to Crete not returning therefore delay happened in UK so CAA are the relevant party.

megan01

lizzywills wrote: »

I was due to fly to heathrow from Dubai at 02.55 monday morning. I got a text from BA at 2pm today saying my flight had been cancelled, no explanation as to why. It said I could re book for free, but when i looked at the options the first available flight is THURSDAY.

I need to be at work and my child back at school on tuesday. I phoned the number BA said to use, it took an hour to get through, the only advice the guy gave was to go to the airport tonight at 11pm and see if BA could get me on another airlines flight to heathrow. But he said if I book a new flight I cant try and get home tonight via this method. He said nothing about where i would stay, what I would do, I ended up in tears.

I have booked a flight for thursday which means i will have to take unpaid leave from work. can I be compensated for this? Im so stunned at the lack of advice and help, I dont know who to turn to, BA or my insurance company

Can anyone give me any advice as to who should be taking responsibility for us,

Thank you in advance

If it's of any help to you, theres a flight back home to heathrow tomorrow at 14:10 gets in at 22:40 7th January, connecting in Azerbaijan, total for you and your child would be £671.40 I suggest you book that and then ring up BA and tell them they will be paying for it.

14:10 DXB Dubai AZAL J212
17:05 GYD Baku Heydar Aliyev International 2h 55

Connect in airport
Long wait 3h 25
20:30 GYD Baku Heydar Aliyev International British Airways BA144
22:40 LHR London Heathrow 6h 10

heres the link:http://www.opodo.co.uk/opodo/flights/search?reset=true&numberOfChildren=1&departureTime=ANY&arrivalAirportCode=LHR&numberOfAdults=1&numberOfInfants=0&departureAirportCode=DXB&returnMonth=201301&airlineName=&searchLowCost=true&popupAirlineCode=&airlineFromSelectBox=true&departureMonth=201301&tripType=O&cabinType=E&returnTime=ANY&popupAirlineName=&departureDay=07&returnDay=07&TRAVELLER_TYPE_2=CHD&TRAVELLER_TYPE_1=ADT&HAS_INFANT_1=FALSE&CMP=uk-sky-fl-cpa-sr

jamesh

I was going over old paper work, in view to sorting our my MoneyClaim.

Found the following quote in a reply from Thomson. Guess I now know why they won't respond again or even send the silly delay forms. I think they know they can't win and there is nothing they can do to argue it so they are just ignoring me.

"You've requested information surrounding the delay of your flight and also the reason for the diversion. I can confirm due to a technical problem with your original aircraft it was necessary to source another from within our fleet, this caused a delay to your departure.

However due to the different aircraft type now operating your return flight a refuelling stop was required in Bangor."

Will update when I get the MoneyClaim submitted.