Compensation for delayed flights Discussion Area

jamesh

Mark2spark wrote: »

You can issue the action in your name, although it might be prudent to have a letter of consent from your mum, as lead passenger, to you taking up the reins on her and other passengers behalf. IMO you would also inform the airline of this for the avoidance of doubt.

Thanks, I will use it as an excuse to contact them one last time.

topyam

blindman wrote: »

FAQ's
Answers to FAQ's repeated AGAIN :cool: All blue words are links to relevant posts. Some are quoted just to save you doing that

WARNING
Claiming may not be a walk in the park. So research this (long) thread and the MSE article in order to discover useful information before you ask a question!

Airline bust= no claim

Anything from 17th Feb 2005 -you can claim but if the airline says no - you can't take them to court.

Flight Stats

Small claims time limit Its 6 years

Package holiday flights ARE covered.

Regulation261\2004

MSE article corrected

Technical fault with plane is NOT "extra ordinary circumstances" so you CAN claim
Extraordinary circumstances + Extra ordinary Circumstances
Technical issues
More Technical issues with background

Thomas Cook address
Thomas cook incident Oct 26 2012

KLM Claim form
Ryanair address
BA Address
British Airways Customer Relations, EU Compensation Claims, PO Box 5619, Sudbury, Suffolk, CO10 2PG, United Kingdom.
BA complaint web-site

Jet airways address
Compensation per person + Monarch email
Monarch Claim form

Centipede100 Template letter
CAA Template letter


Airline claims 2 years maximum to claim

Judgement on 22nd NOV confirms the limit is whatever applies in the Country-UK is 6 years
CAA Denied boarding
Right to Care
European small claims

Original Sturgeon judgment giving rise to delay compensation:

Legal challenge to Sturgeon judgment:

MCOL:

Successful claims
Juice_terry EasyJet Liverpool Menorca August 2012 400 Euros per pax
Mooeyitfc Swiss Airlines LCY-Zurich £400
Wheetyfree easyJet flight 5068 Nice to Gatwick on 19th October 2012
Dominicbond BA208 on 24 May2012 €600
Conan WizzAir Unspecified
fabkids BA UK-Australia 08\2012 €600 each,

How do I contact Easyjet? Email or writing?

richardw

Perhaps e mail and see how it goes.

J_B

bgwuser wrote: »

Thomas Cook Airlines are stalling. TCX 2026 Manchester to Paphos on 16 October 2012 delayed from 0700 to 1450 because of a "technical problem" and replacement aircraft and crew eventually summoned. This turned out to be a Thompson aircraft and the pilot took great care to explain that the delay was entirely the fault of Thomas Cook as they had been on standby and had only been requested 2 hours earlier. Using the flightstats website suggested by MSE it is clear that Thomas Cook were aware of the problem prior to 0124hrs when they changed the estimated departure time.
They failed to offer any of the regulated support until 5 hours after our scheduled departure when they made us queue for an hour to get a £10 refreshment voucher which was totally inadequate at airport prices. As we boarded the plane they annnounced that we would not be getting our prebooked inflight meals! Too late to buy anything to eat at the airport prior to a 5 hour flight so we were effectively forced to pay for the stodgy "snacks" on the flight.
Thomas Cook have refused to pay compensation - likening their responsibilities for the breakdown of their commercial airplane to that of the breakdown of our personal car - how bizarre!
I have referred my complaint to the CAA and await their response.

We were on the flight back (PFO-MAN) on that day - at least we waited in the sunshine
My wife heard the Thompson stewardesses saying that TC had known about the problem for 2 days!
At PFO we were given a letter from TC apologising for the 'unavoidable operational circumstances' and offering us a €10 voucher. The letter did say that the pre-booked meals were not going to be supplied, so folks were able to but the (overpriced) stuff in the airport!
I suppose that we need to find the actual reason for the delay - I have asked twice, but no answer yet - then we can proceed.
Feel free to PM me if you wish, then we can discuss the finer details

topyam

Also - is it possible to claim for Air Southwest?
They've now stopped operating - think they were sold to Eastern Airways but not sure - they didn't go bust I think ??

Mark2spark

topyam wrote: »

Can't seem to find an email address for Easyjet.. can you help?

Honestly, I found this within 30 seconds.

http://easyjet.custhelp.com/app/ask

Are you sure that you will be able to issue a Court Claim and assert your case yourself, if Easyjet deny your claim?

richardw

topyam wrote: »

Also - is it possible to claim for Air Southwest?
They've now stopped operating - think they were sold to Eastern Airways but not sure - they didn't go bust I think ??

Try a search using google for more information.

blindman

Mark2spark wrote: »

There was a flurry of out of time questions recently, I didn't reply to all individually, I just reposted the FAQ's.

Hopefully Blindman will pop in before long and update his Faq's to include Richard's recent asks for addition, there have also been some more success stories since to add to the list.

Mark2Spark

Feel free to take over the Faq's-

I was being helpful and trying to stop numpty questions but lost interest when it was still apparent (and still is) that no-one reads them:rotfl:

TBHO the MSE team should be doing this.

YG3

Hi sorry new to this, was just wondering if anyone can advise If we would be entitled to compensation, our Jet 2 flight from Greece left on time but had to make a landing in Italy due to a member of the cabin crew taking Ill,(the judgment was made by a first aider who was a passenger on the plane as it appears jet 2 do not have crew who are qualified in 1st aid & had to make an appeal to the passengers asking if there was a doctor or nurse on board which there wasn’t but a first aider on board took over) We landed in Italy @ 11.30pm & eventually got to a hotel @5.30am, 6hrs of being left in a closed airport with only 1 Italian lady trying to get hotel rooms for a plane load of passengers, when I say closed I mean closed not even a vending machine to get a drink from, I asked if they could supply jugs of water but couldn’t, The return bus from the hotel picked us up @8am (2.5hrs later) however we were not notified of this & therefore missed breakfast (some passengers even missed the bus) our rescheduled flight took of @12.30pm & I arrived back home @ 5pm when I should have been home @ 3.30am, airline are refusing compensation for loss of earning, having to make alternative travel plans home etc & told us to contact travel insurance company, travel insurance company say we cant claim as flight wasn’t actually delayed, if it had been delayed in Greece we would have got £30 each for food drinks telephone calls etc, though being stranded in Italy & having to make telephone calls etc does not count, should I go back to Jet 2 under this compensation ruling or an I just wasting my time?

topyam

Mark2spark wrote: »

Honestly, I found this within 30 seconds.

http://easyjet.custhelp.com/app/ask

Are you sure that you will be able to issue a Court Claim and assert your case yourself, if Easyjet deny your claim?

Apologies - I was being a numpty - do appreciate your useful help on this thread.