Compensation for delayed flights Discussion Area

Daza

Mark2spark wrote: »

I wonder what department lists any airplane/airport incidents (like a truck hitting a plane/plane overshooting end of runway) - if any of course.
Just an idea of mine, just musing really.

Try this..... As I am a new member I am not allowed to post links but search google for "THE AVIATION HERALD"

or use this - AVHERALD(DOT)COM

Click on any of the postings and it lists a full detailed report

NOWSE

I submitted claims to Jet2 using the template letter and received a reply on the 14th day. This is obviously a delaying tactic as the information that they asked for was already in my letter except that they asked for a copy of either the booking confirmation or the boarding cards, which is easily available to them.

Trying to keep up wth this thread is really hard going. Does anybody see a problem with keeping this as a general thread and opening new ones for specific airlines?

LBD

Nowse that's a very good idea, have thought if we had individual threads for each airline it might help... form experience it seems that the biggest 2 offenders are TC and Monarch...

I have already submitted court paperwork, even gave them a copy of the recorded delivery letter number so they can track it ...lol... did they or have they responded nope...

Mark2spark

Centipede100 wrote: »

It is wise to be cautious but, until or unless this happens, passengers with valid claims should not be put off claiming what is due to them under the law.

Most large airlines are in a similar position...

I believe that eventually all airlines will have to evolve so that at all major airports there are 'stores' of replacement parts which any airline can use, and also mechanics available to fit them!
Next plane out also brings the replacement part so the store is replenished.
Dare I say it, spare aeroplanes could also be part of this pool so that passengers can simply be boarded onto an operational aircraft and complete their journey on time, re-jigging the planes back into place (once fixed) isn't that much of an operational nightmare.

normbrown

It is obvious from most postings on the forum that airlines are generally still fobbing people off and not paying compensation for delays to which they are entitled.I suggest that the editorial team should produce an update on this topic naming and shameing the offenders.Without that sort of adverse publicity they will carry on refusing individual claims.
Regards
Norm

blindman

NOWSE wrote: »

Trying to keep up wth this thread is really hard going. Does anybody see a problem with keeping this as a general thread and opening new ones for specific airlines?

Do you not see the FAQ's I post every other page or so

If you're volunterring to do this then feel free-I think it will be more problems and time consuming (for you)

FAQ's
Answers to FAQ's repeated AGAIN :cool: All blue words are links to relevant posts. Some are quoted just to save you doing that

WARNING
Claiming may not be a walk in the park. So research this (long) thread and the MSE article in order to discover useful information before you ask a question!

Airline bust= no claim

Anything from 17th Feb 2005 -you can claim but if the airline says no - you can't take them to court.

Flight Stats

Small claims time limit Its 6 years

Package holiday flights ARE covered.

Regulation261\2004

MSE article corrected

Technical fault with plane is NOT "extra ordinary circumstances" so you CAN claim
Extraordinary circumstances + Extra ordinary Circumstances
Technical issues
More Technical issues with background

Thomas Cook address
Thomas cook incident Oct 26 2012

KLM Claim form

KLM ROYAL DUTCH AIRLINES PLESMAN HOUSE/2A CAINS LANE, BEDFONT TW14 9RL FELTHAM, MIDDLESEX
Phone: 020 87509200 Fax: 020 87509090

Ryanair address

Ryanair Customer Service Department, P.O. 11451, Swords, Co. Dublin, Ireland.

BA Address

British Airways Customer Relations, EU Compensation Claims, PO Box 5619, Sudbury, Suffolk, CO10 2PG, United Kingdom.

BA complaint web-site

Jet airways address

Jet Airways (India) Ltd Jetair House 188 Hammersmith Road London W6 7DJ

Compensation per person + Monarch email
Monarch Claim form

Centipede100 Template letter
CAA Template letter


Airline claims 2 years maximum to claim

Judgement on 22nd NOV confirms the limit is whatever applies in the Country-UK is 6 years

that the time-limits for bringing actions for compensation under Articles 5 and 7 of that regulation are determined in accordance with the rules of each Member State on the limitation of actions.

CAA Denied boarding
Right to Care
European small claims

Original Sturgeon judgment giving rise to delay compensation:

Legal challenge to Sturgeon judgment:

MCOL:

Successful claims
Juice_terry EasyJet Liverpool Menorca August 2012 400 Euros per pax
Mooeyitfc Swiss Airlines LCY-Zurich £400
Wheetyfree easyJet flight 5068 Nice to Gatwick on 19th October 2012
Dominicbond BA208 on 24 May2012 €600
Conan WizzAir Unspecified
fabkids BA UK-Australia 08\2012 €600 each,

russetred

I think I may have posted in the wrong thread so just in case will post here too.

I received an email from Monarch with the attached claim form.

It asks for the original booking confirmation and/or boarding passes. Our flight was in 2008 and we did not keep our boarding passes. The booking confirmation was on a previous PC so we no longer have that. In the original letter I sent them I gave our booking reference and I do still have our outdated passports that we used for the flight so I can send photocopies of them. Is there anything else I can send them?

rusty_frog

Well TC have had their 14 days and a couple (i am a reasonable man).
They have had neither the decency to reply nor have they acknowledged my initial letter (based around Centipede's template - thanks).

I have taken some legal advice and have now written a "letter before action" with a few well chosen words and phrases referring to mediation and practice direction.

Will have to see if a) it gets me anywhere,
b) if TC are still around!

If I do win, I wont be accepting holiday vouchers!

Mark2spark

russetred wrote: »

I think I may have posted in the wrong thread so just in case will post here too.

I received an email from Monarch with the attached claim form.

It asks for the original booking confirmation and/or boarding passes. Our flight was in 2008 and we did not keep our boarding passes. The booking confirmation was on a previous PC so we no longer have that. In the original letter I sent them I gave our booking reference and I do still have our outdated passports that we used for the flight so I can send photocopies of them. Is there anything else I can send them?

Have you tried logging onto your Monarch account, and see if the booking is still in your archives? You should be able to print it off if it is, - at the least take a screen shot and that could also be printed if you have to.

LBD

My flight was in April of this year and all the paperwork is still on the Monarch site.....

Easyjet are the only airline actually paying out without the all singing dancing routine....

I have never you the "Irish nyaff's" airline and never will... and now will never use Monarch again after this carry on...:)