Compensation for delayed flights Discussion Area

Daza

jpsartre wrote: »

Based on what you've posted here I don't blame them in the slightest for banning you.

I was banned from the page for simply stating that I had 4 claims ongoing with them (all sent & received on the same day) and why I had only had 1 reply so far of which they refused due to "extraordinary circumstances" -- but they refused to tell me what these "extraordinary circumstances" are.

I was attempting to find out what the "extraordinary circumstances" were before I take this further.

The message in the log are after I had been banned from the page and are PM message on Facebook - they couldn't even give me a reason why I was banned (it was nothing to do with the private messages sent afterwards)

I presume they do not like people knowing that you can actually claim compensation - they are probably hoping they go into liquidation before they have to pay out

R1girl

myself and my kids were delayed for approx 10 hours last year in May, on a flight back from Paris to Glasgow due to the volcanic ash cloud. We had booked the whole trip with Eurodisney. Our air carrier was flybe. On our home journey, we were originally to fly from paris via cardiff to glasgow but were put on a different plane as the cardiff to glasgow flight was cancelled. The flight was operated by air france and flew in from Paris to Manchester. From Manchester, we were due to get a flight back to glasgow but when we arrived in manchester, the glasgow flight had been cancelled/postponed until the following morning due to the volcanic ash cloud over scotland. We were left stranded at Manchester airport for 10 hours, overnight without even a voucher for food and drink - we were given nothing. (my children were aged 7, 9 and 11). The air france passengers were provided with a bus to Edinburgh and the one passenger who was going ot glasgow was given a taxi. We begged the flybe staff to put us on the bus to edinburgh and we could have made our way back from there but they refused and we watched the bus leave without us. (Air france confirmed at the time that they had no issues with us gonig on their bus if flybe had given the go ahead.)
Would we be entitled to any compensation for the delay, with the new EU ruling or existing regulations provide us with compensation due to the fact we were not even given a voucher for food and drink?

Daza

R1girl wrote: »

myself and my kids were delayed for approx 10 hours last year in May, on a flight back from Paris to Glasgow due to the volcanic ash cloud.

Sadly, you will not be able to claim compensation for the delay, as the volcanic ash cloud would come under the clause of "extraordinary circumstances" and out of the airlines control.

Caz3121

R1girl wrote: »

Would we be entitled to any compensation for the delay, with the new EU ruling or existing regulations provide us with compensation due to the fact we were not even given a voucher for food and drink?

The volcanic ash is outside the airlines control so they are not liable to pay compensation relating to the delays/cancellation this caused
Re the duty of care you should have received whilst waiting, this is something they should have covered and you should be able to reimbursed for what you spent, although they are likely to request receipts. If you did not spend then there is nothing to be reimbursed for

robrymond

Just some advice. Were delayed 23 hours a few weeks ago travelling to Cuba from Manchester when our flight had to turn back over the Atlantic Ocean and head back due to an engine failure.

I have called the insurers (Natwest Advantage Gold) and they say they do not compensate for the missed period of holiday..just extra expenses incurred. Thomas Cook laid on a hotel and food, so the only expenses were drinks which we can claim.

At the time TC said that the insurers will sort out compensation. What is the deal here? Do I write a letter to them (by post or email?) and say I am not happy and want compensating for the lost time?

Any advice appreciated.

Daza

robrymond wrote: »

Just some advice. Were delayed 23 hours a few weeks ago travelling to Cuba from Manchester when our flight had to turn back over the Atlantic Ocean and head back due to an engine failure.

At a guess I would say this was the plane G-OMYT
It has had 3 engines replaced in 3 weeks.
26th Oct, 9th Nov & 17th Nov

robrymond

Daza wrote: »

At a guess I would say this was the plane G-OMYT
It has had 3 engines replaced in 3 weeks.
26th Oct, 9th Nov & 17th Nov

It was indeed. Should I mention that the aircraft is unsatisfactory in my complaint or just leave that be and focus on the delay?

I also have some complaints about the H&S of food cooking in the resort...again should this be completed separately or in one letter?

tinkerbellkirst

Hi, i have posted here a while back.

I sent in a claim to Thomas cook for a refund of my 'choose your seats' as our flight was delayed for 8hrs and we ended up on a different air craft.

I have not long ago recieved a reply to my complaint. They will not refund the choose your seats as we were still allocated seats together and were not far from our original seats, this is true however i chose the original aircraft due to being near some space in the aisle and the toilet as we have a 'just' toilet trained toddler, however on the new aircraft there was only 1 toilet which was nowhere near as close as on the previous one.

This has got my back up even more than before! They also stated on the reply that they have 'enclosed a £5 cheque' to refund my comfort pack purchase for my flimsy blanket for my 2 year old as it was FREEZING on the plane, however they have replied by email hence no cheque and i have not recieved any in the post!

I have my compensation letter drafted and ready to go however, on the reply they state that the delay was due to 'unavoidable operational circumstances' im guessing they will argue it was a fault with the aircraft, however we were told by thomas cook staff at the time that it was due to the plane being in america where the weather prevented the planes leaving and they knew this from 6am in the morning. Our flight was supposed to be 4pm. I really want to fight them on this due to the pure lack or customer service and care that we have recieved from them, we were also told by staff at the airport to draft a letter to recieve the refund of choose your seats which was obviously untrue.

Hope someone can help,

Thankyou
Kirsty

Daza

Centipede100 wrote: »

Daza

You are unlikely to receive compensation regarding a delay or cancellation by posting on their facebook page. You need to use more traditional methods such as have been described many times on this thread.

I did use the "traditional methods" - I sent the standard letter from the CAA website, all 4 letters were posted the same day recorded delivery and tracking shows they were all received on the same day.
They have replied to only 1 and stated "extraordinary circumstances", but refused to inform me of what these circumstances are.

The case has since been refered to the CAA along with all the letters sent & received.


I also have a claim with Thomson, who are quite happy to accept Facebook messages to start of the claim process, and I have today just received an acknowledgement letter through the post to say they would have a reply shortly.

Pez4

Hi
I'm new to this so please be patient. Having read and followed this discussion for a couple of weeks I have found it very helpful and have used the advice to the point where I have issued an NBA to monarch after they failed to even acknowledge the first letter, 7 November 2012, sent to them outlining details of my delay back in May 2012. In this letter I gave them 14 days in which to acknowledge. I issued the NBA on Monday 26th November giving them 14 days to settle my claim for compensation. Today I have received through the post the famous compensation form from Monarch with the usual covering letter. My question now is do I fill in and return the form or do I ignore it altogether and pursue my claim through the small claim court, which I am more than willing to do? Any advice Please.