Compensation for delayed flights Discussion Area

SteJayT

Centipede100 wrote: »

KLM are giving you the runaround. After all it is the same airline who referred this very question to the ECJ as they believed that this 2 year limit applied and have been soundly defeated

That's great, and thank you very much for the link too!

poet123

Centipede100 wrote: »

You could try cross checking the details in flightstats.com, flightaware.com and flightradar24.com if the details are still there, otherwise you will have to rely on the airline's official records.

The databases rely on input from a number of sources, not just those of the airline so I think on this occasion your cynicism is misplaced.

Thanks for that. I have checked on flight stats but no joy, it just says the flight cannot be found and gives a couple of reasons, one of which is that the flight number may have been changed. On the other two sites I cannot find the specific search links for historic flights. Can you, or anyone else post the links to the relevant search boxes please?

Mark2spark

SteJayT wrote: »

That's great, and thank you very much for the link too!

When did KLM write to you?
It's just the judgement has only just been announced last week on this 2 year Montreal Convention time limit. So they may have wrote to you - as they did to many others - before the ruling was made.
The ruling was that the time limit for claims is whatever the home countries rules are, in the UK, that's 6 years.

Mark2spark

Centipede, was there another judgement/ruling from ECJ due today?

Mark2spark

Hmmm.
I've had a further email from Monarch. I have to assume that this is in response to me chasing them up regarding a claim number, confirmation of reciept of claim form, and an expected settlement/handling time.

Customer Relations kw/ Ref number: ******

Date: 27-Nov-12 10:23

Dear Mr *my name*

Thank you for your correspondence regarding your flight from Palma.

I am sorry for the significant disruption you have experienced to your travel plans as a result of the delay to your inbound flight. As you may now be aware, this was due to technical problems within our fleet which resulted in us having to allocate an alternative aircraft to operate your flight, along with another flight from Palma.

As you may be aware we have received notification that the ECJ has ruled that passengers may be legally entitled to claim compensation in the respect of delayed flights. In light of this we have set up a dedicated team to process such claims. All passengers wishing to pursue delay compensation are required to fill in an individual claims form for each passenger aged 16 and over for the request to be considered.

I have therefore attached a copy of the claims form which you can print, complete and return at your convenience.

Kind Regards
Kim Warren
Customer Relations
Monarch Airlines


The newer style claim form was attached.

Now the wording has in fact refreshed my memory. Our return flight was due to be on one of the bigger Airbus planes, i don't know the A33whatever number. But there was obviously an issue, and two smaller Airbus planes were substituted. One was there at Palma, and took off on time. AFAIA it had a different flight number. The flight we eventually took had the original number.
The plane for our flight was delayed, according to the captains over aircraft tannoy announcement after boarding, due to not being aat gatwick when they arrived in the morning. Which meant they took a taxi from Gatwick to Heathrow, jumped on and Aer Lingus flight to Cork, and collected the empty plane and flew it to gatwick. The days routine then commenced, some 5 + hours late.

When we checked in at Palma, it seemed to be pot luck, take it in turns, what plane one was allocated. So 50% approx of passengers were not delayed.

So my question is, was I 'denied boarding' in this case? And does that create a different set of circumstances?

Mark.

vladman

Hi,

I'm trying to figure out if my girlfriend and I are entitled to a compensation following our recent flight from Mexico City (MEX) to London (LHR) on BA.

The flight number was BA242. It was scheduled to fly from MEX to LHR at 21:35 on the 8th June 2012. After we boarded, and taxied for a little bit, and then sat waiting a bit longer, the pilot came on and said there was a problem starting the engine number 3. To cut a long story short, 4.5 hours later, we were allowed to disembark, after numerous attempts at starting this engine failed. It took another couple of hours of excruciatingly slow queueing at the airport at 2am to get the necessary forms and register, before we were put up in a local hotel (of very low standard) at around 4am, fed, and in the morning informed that the flight to take us back home was scheduled for 20:00 that evening (the following day), so basically delayed by a little less than 24 hours.

The rescheduled flight flew on schedule and we were home a day late. I also had to pay for an extra day of parking at LHR Long Stay.

What I can't figure out is if our flight is considered to have been delayed or cancelled?

Going simply by what the consequence of all this was, I feel the flight was delayed as we were delayed, and returned home a day late. Technically, I can understand they might treat the flight as cancelled and rescheduled. In the end, I don't care what they call it, the fact is that it was a lot of hassle, and we lost a day.

To add to the confusion, the website Martin mentions shows our flight to have flown on time, which is clearly wrong.

Can anyone advise if you believe we're entitled to anything from BA. I would think (and hope) so, but not sure, as they have put us up in a hotel overnight, but I would've thought that would've been the most basic thing to do, and I hope we should be entitled to a proper financial compensation.

Many thanks.

Vlad.

gmar96

Hi, just an update. I have sent the template letter, Sent 8th November 2012, into Qatar Re: a 3hrs 15mins delay in July 2010 for my wife and son... Travelling from Manchester to Cebu... They missed connection.

The demand was 1200 euros compensation as per regulations. 3500 km+...Incidentally 2 MCO'S OF $250 EACH WERE ISSUED AND USED SINCE. My understanding is that the MCO's are simply a good will gesture so decided to claim.

However after an initial reply from Qatar customer relations in London simply to state that they would forward my email and letter to Doha there is nothing but silence. Coming up to 23 days... This after I stated please reply within 14 days or I would take it further. Problem is how do I take it further straight to small claims? I haven't even been met with a standard denial.

Have sent 2 emails in the last week requesting a reply but nothing forthcoming. Beginning to think I'm being ignored here.

gman

Daza

This is the kind of treatment you get when you post regarding flight delay compensation on the Thomas Cook UK page --- Firstly they ban you from using the page, then don't give you any reason for banning you ---- They just don't like the idea of paying compensation for our 4 flight delays !!!



Thomas Cook Helper

Dear ******,
We understand that occasionally you may need to get something off your chest, and we respect that. We welcome your feedback and encourage you to join any healthy debate that ensues on our social media sites. However, in order to give everyone the chance to have his or her say, we’d ask that you only post a message once.

Thomas Cook UK prefers to keep the wall free for questions, comments and discussion with customers. Please note, any commercial messages, personal advertisements, links to external sites or other Facebook pages and other forms of spam to redirect traffic are not welcome and will be deleted.

Kind Regards

The Social Media Team

---

11:54 - Why have you blocked me from the page ?

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16:01 - So why was I banned ?
or can't you answer that question

---

16:06 - Thomas Cook Helper

Hi ******
Thank you for your recent post.

Please refer to our house rules.

Kind Regards

Paul

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16:07 -

1. We welcome your feedback and encourage you to join any healthy debate that ensues on our social media sites. However, in order to give everyone the chance to have his or her say, we’d ask that you only post a message once.

I NEVER POSTED ANYTHING MORE THAN ONCE, I WAS JOINING IN WITH THE COMMUNITY IN A DEBATE - AFTER ALL THAT IS WHAT A SOCIAL NETWORK SITE IS FOR.

2. Thomas Cook UK prefers to keep the wall free for questions, comments and discussion with customers.

I AM A CUSTOMER !!

3. Please note, any commercial messages, personal advertisements, links to external sites or other Facebook pages and other forms of spam to redirect traffic are not welcome and will be deleted.

I HAVE NEVER POSTED ANY PERSONAL ADVERTISEMENTS, LINKS TO EXTERNAL SITES or OTHER FACBOOK PAGES

---

16:08 - Yes, I have read the rules --- and nothing I did was against these rules.
So what did I do to be banned ?

---

16:13 -
Your own rules state " In the unlikely and unusual event that we are forced to block someone from the page it we’ll try to contact him or her to explain the reason for this."
But you have not contacted me at all or given me a reason why I was blocked - therefore you are in breach of your own rules

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16:22 - So come on then, explain what I did so wrong - your rules state you must at least contact me and explain why

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16:33 - Thomas Cook Helper

Hi ******, a message was sent to you before the ban was put in place. Please see the below.

We understand that occasionally you may need to get something off your chest, and we respect that. We welcome your feedback and encourage you to join any healthy debate that ensues on our social media sites. However, in order to give everyone the chance to have his or her say, we’d ask that you only post a message once.

Thomas Cook UK prefers to keep the wall free for questions, comments and discussion with customers. Please note, any commercial messages, personal advertisements, links to external sites or other Facebook pages and other forms of spam to redirect traffic are not welcome and will be deleted.

Kind Regards

The Social Media Team

---

16:37 - And again, my reply is:

1. We welcome your feedback and encourage you to join any healthy debate that ensues on our social media sites. However, in order to give everyone the chance to have his or her say, we’d ask that you only post a message once.

I NEVER POSTED ANYTHING MORE THAN ONCE, I WAS JOINING IN WITH THE COMMUNITY IN A DEBATE - AFTER ALL THAT IS WHAT A SOCIAL NETWORK SITE IS FOR.

2. Thomas Cook UK prefers to keep the wall free for questions, comments and discussion with customers.

I AM A CUSTOMER !!

3. Please note, any commercial messages, personal advertisements, links to external sites or other Facebook pages and other forms of spam to redirect traffic are not welcome and will be deleted.

I HAVE NEVER POSTED ANY PERSONAL ADVERTISEMENTS, LINKS TO EXTERNAL SITES or OTHER FACBOOK PAGES

----
So again I ask you to explain why I was blocked - and which of the house rules did I break

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18:58 - I have still not had an explanation from you

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Today 08:04 - Still awaiting a reply.

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10:04 - I know you have seen this message as facebook tells me when you saw it (which was 8.32am) --- so I take it you are just being ignorant and ignoring me - nice way for a company to treat customers.

richardw

Daza, edit out identifying details from your post, airlines are reading this.

jpsartre

Based on what you've posted here I don't blame them in the slightest for banning you.