Compensation for delayed flights Discussion Area

Caz3121

hoodoogirl wrote: »

Hi
Any advice on the following would be appreciated:
I travelled to New Zealand from London Heathrow in 2007. The flight was London Heathrow-Singapore-Auckland with Singapore Airlines and the return flight was this route but reversed with the same airline.
On the return portion of the flight the airline was delayed for over 4 hours at Singapore airport, so instead of departing at 9am, I departed at 1.54pm and arrived into Heathrow over 4 hours late.
I was a little out of touch with the EC regulations. My destination of course was not within the EC, and the airline was not a European airline either. But the starting point and return destination was an EC country - Is that applicable? Am I able to submit a compensation claim? I am suspecting not.

A similar thing happened on a flight to Mauritius in 2006. I was flying with Air France from London via Paris. The first section of the flight was cancelled from Heathrow, so I nearly missed the connecting flight in Paris, but I have already prepared my claim letter for Air France ready to post off today

Finally... I have successfully applied for compensation before.. it was about 12 months ago, but for the life of me, I cannot find the original letter that I sent off. But I can recall thoroughly researching the whole thing beforehand. My flight at that time was to Caracas via Madrid was cancelled the night before by Air Europa. Expedia refunded the airline ticket and then after much wrangling, emails, letters and faxes as well as a letter to the Spanish equivalent of the Civil Aviation Authority they gave me 600 euros (I believe it was) compensation. It took about 6 months for them to pay out though!

Thanks all!

Your delay with Singapore Airlines on a SIN-LHR flight will not be covered by EU regulations for the reasons you quoted

RaspberryFool

It may have been asked already but, with 101 pages on the thread to search through, I cannot tell.

Can Martin please update the article to explain what the position is for charter flights. i.e. flights that came as part of a package holiday. I recall being stuck at Geneva for over eight hours and only being given a voucher that barely covered the cost of a cuppa. It was made even more difficult because we were travelling with a young child and an infant.

sultryabyss

My fiance and I flew from Gatwick to Croatia in August, out flight was delayed by 2hr 52m, and we arrived 2hrs 40m late. Worth trying to do you reckon?

Fub_Andy_Tomkinson

Hi,
Could anyone be of help to me please.We a flight delay of just over 4hrs waiting for Thomas Cook flight back to BHX,we found out the reason for this delay was a battery was required for a radio on board ?.Seeing as they did not have one in Birmingham they had to get a courier to bring one from Gatwick before they would allow the flight to leave the UK.Would we be entitled to compensation from Thomas Cook for this ?

Alias_Omega

Dopey1980 wrote: »

Our records confirm a delay of 3 hours and 40 minutes due to repairs of three unserviceable toilets.

With 3 unserviceable toilets, the aircraft would have to offload passengers.

If it was a Boeing 767, it probably has 4 toilets for the Ecomony Class to use. So maybe a ratio of 50:1. Take away 3 toilets, you would force 150 people to walk forward into Premium or you could offload them.

mattgentle

Hi all

Just got today's weekly email alerting me to the new ruling re flight delays.

My girlfriend and I flew from London Gatwick to Dalaman in Turkey on 17 Sep this year booked via Thomascook, flight #MON1484. The flight was due to leave at 07:20 and arrive at 13:10 however, due to crew shortage, we didn't actually take off until after 11:00 and therefore arrived 3hours+ late.

From what I have read about this ruling, I am thinking that I therefore have a case for compensation?

To gather "evidence" I tried the flightstats website to confirm the delay but unfortunately it doesn't show this flight (at all).

Is there another website I can use or would you advise I just proceed without any evidence to support the claim?

Thanks for the help!

Matt

pandaspot

My partner and I were delayed for 10 hours in fuertenventura sep 2010 flying back to cardiff. We were given one food voucher which was enough for some chips, no drink or anything else. Tbh it was awful, we had no money left, we were very hungry by the time we got home.

Anyway I have found the boarding pass for my partner, how do we stand if I can't find mine? I can only prove I was there from my hotel wristband and photos. I am sure I have mine somewhere (bit of a hoarder lol) but if I don't, where do we stand?

*NoMoreCredit*

I presume there is no way to claim from airlines that have gone bust?

Shame as we were delayed by 12 hours when we flew with Viking Airlines in 2010 then re-routed to stop and pick passengers up at another airport. Lost a day of our holiday!!

pandaspot

Thanks centipede100 I will send off this letter later today. Just to confirm, I do not attach any photocopies of the boarding pass yet, wait for my reply first, probably turning down the claim, then reply with the photocopy?

I just hope I find other documents to support my claim

jammydodger41

I once had a 23 hour delay, have found the flight details but do not think we have the tickets any more.

Would they know by your names if you were on the plane?

Also it was outside of the EU but we were flying into Gatwick so am I right to say that this is a correct to claim?

Thanks