Compensation for delayed flights Discussion Area

goodfella789

Sorry, i'm new to this as i've only just read yesterdays artice on the main site.

A few questions:

If the claim is per seat can you do them all under one claim?

Would you do each flight as a separate claim (both the outward journey and inward journeys were delayed)?

Could someone point me to the post/thread where there is a template letter?

Jet2.com don't have a compensation page, should i write or use the feedback form?

Does anyone think i'll have a chance under the following circumstances:
Flight LS803 MAN to BCN 24/05/2012 delayed 4 hours, so people waiting at BCN for LS804 back to MAN also delayed 4 hours.
Guess what - exactly 7 days later the same flight back to MAN delayed by more than 4 hours again (LS804).
Very poor and suggests mis-management rather than coincidence for it to be a repeated delay.

Just wanted a few opinions as to whether or not i should claim.

demo007

Centipede100 wrote: »

The airline is being wholly economical with the truth. By taking you by minibus to East Midlands it means that your originally booked flight from MAN to IBZ was cancelled not delayed.

This in turn means that the airline is fobbing you off with mention of the legal challenge to case C-629/10 as it nothing to do with cancellations.

You now have 3 choices:

1. You can hand your claim over to a claims handling company to deal with on your behalf. This will mean that you would forfeit between 25-30% of the value of your claim to the claim handling company.
2. You can check whether you have access to legal expenses cover via either your household contents insurance policy, or credit card provider or travel insurance. You would then hand over the claim to them but in this instance you would, if successful, retain the whole value of the claim.
3. You can pursue your claim on your own. This will not be a simple letter-writing exercise as airlines will vigorously defend all such claims and I fully expect that the majority of claimants will not just have to threaten court action but will have to go to small claims court and have the case heard in front of a District Judge. The airlines will employ legal counsel in such cases so this is not a straightforward route unless you are prepared to put in considerable time, researching and preparing your claim. You will also have to pay the appropriate court fees in advance which are of course repaid to you by the airline in the event that you win the case. Cases will take between 6-9 months from start of launch of claim to a hearing or judgement being handed down so this method requires patience and tenacity in equal measure.

Over to you but you are pursuing a claim for cancellation not delay.

Hi Thanks a lot for the advice. I am trying to pursue this through my house insurance. Do i need to get confirmation from the airline as to the reason for the cancellation?

bazaar_2

So I got a reply from Abta stating I can't claim. The ruling says I can. !!!!!!? Alta trying to reduce the airline bills. So I guess it is case of pursuing reason for delay. Then small claims

Afia2k8

Hiya,

I just wanted some confirmation of the sort of compensation I can receive from what I've read so far.

In short my flight:
BVA to BCN
27th September 2012
Depart at 08:45am

I paid with my Credit card for a total of £340+ for 4 passengers.
I've also received an email statement from Ryanair to confirm the delay of 3 hours and 20 minutes. I'm not sure what the replacement flight number is, but we left around 12:10pm ish.

So I am assuming that they will make up some sort of extenuating circumstances. Is there a way for me to find proof of what the actual cause of delay was? Because they made up some crap like it's because of the weather, but other Ryanair flights were still departing at those times perfectly fine.

Would it be easier to claim of Section 75 from my credit card company for compensation of €1000. Would I also be able to claim for a refund of my flight tickets of £345? I'm writing a letter now for the CC company as I think this is the easier way to go. I can PM or post here to anyone who's interested?

Can I also claim for the texts that I had to sent to the landlord of the apartment I booked in Barcelona? We were informed of many different boarding times throughout the day and I had to inform the landlord of our arrival! Also, the flight was suppose to arrive at 10:30am, and our checkout time in Barcelona was 12pm. Would we be able to claim for the miss of 1 night of accomodation? I booked two nights with a total of £103.

....Long story short, our initial flight was on the 26th September, which they wouldn't let us bored as the gates have closed. They also did not tell us the airports closes between 11pm to 6am! So I am infuriated with the airport and airline staff. If they had told us we would have flew straight to Girona instead that night! They told us that all hotels were booked, and we had to go 1.5 hours away back to Paris for a hotel. We tried booking a car hire and it was too late and they said they're closing. So we had to "sleep" outside, where we couldn't really. Because our limbs starts to become frozen and numbed from the cold wind. There were no chairs/toilets. There were even children and babies that were kicked out, which the security eventually let them stay somewhere in a seated place. In all there were about another 15+ passengers who had to sleep outside. And once we were back in, having to experience this 3+ hours delay when we were tired, sleep deprived, and cold; was not a fun experience.

Don't get me wrong, I love an adventure, but this was torture! :mad:. We also got conned around 80 euros on the way to the airport by some guy and the taxi driver. But that's another story...

Sorry for the ranting! I hope someone can help me. Thanks.

joerugby

A British Airways spokesman said: 'We are aware of the ruling and will continue to comply with the regulations.'

This is the Daily Mail quote. Has anyone seen any more official reaction from BA yet?

Afia2k8

Centipede100 wrote: »

Section 75 will not assist you in claiming flight delay compensation IMO, so I believe you are wasting your time pursuing that route.

According to EUClaim website it says I can claim under Section 75. But hey, I don't know much about the Section 75.

Ok then, so I should go ahead and write a claim to Ryanair? If that doesn't work then write to the National Enforcement Body in France? Is that the route I should take? I have seen the template letters in the posts before, and am writing one now for Ryanair. Thanks for replying and I appreciate the help in advance.

CM66

So after racking my brain and a bit of googling i have remembered the supposed reason for the delay in out flight from Antalya to Gatwick.

Its was on 21st September which was the same day a flight skidded off the runway at Birmingham airport. The news report states that this happened at 1.11pm and that the runway was re-opened mid afternoon so there was only minimal disruption (our original flight time was 21.10)

Thomas Cook at the time blamed this as the cause of our delay, but seeing as though we were flying to Gatwick and not Birmingham then surely it shouldnt have directly affected us?

Would this be classed as an exceptional circumstance and a get out clause for Thomas cook? The way i see it is it was more down to operational decisions meaning that their planes werent where they should have been?

Any input would really be appreciated.

Many Thanks

Clare

delvey

just seen this on thomas cooks website
https://thomascook.zendesk.com/entries/22249503-thomas-cook-airlines-flight-delays

to quote " On the 23rd October the European Court of Justice gave judgement and has ruled that in those circumstances, compensation will not normally be payable"
:rotfl:

Stuart_x

Hi Martin,

I was booked on a Monarch flight out of LGW on the 20th December 2010. The flight was due to leave at 14.10 but got delayed twice - to 1700 and then 20.00. At 19.00 we were called to the gate but it had just begun to snow. The flight was announced as cancelled at around 21.00. Monarch refused to pay compensation as required by the earlier EU ruling because they claimed that the cancellation was due to extraordinary circumstances and that the length of the delay was immaterial. A Swissport representative at the time told us that our original aircraft had been taken to service another problem and Monarch later confirmed that by letter to the CAA. Had they not taken our aircraft then our flight could/would have left on time and way before the snow hit at 19.00 hrs. Monarch left 300 passengers in the freezing cold check-in area all night (another flight to Arecife was also bounced). There were no Monarch reps to give advice, re-route, refunds or provide meals, drinks or put us up in hotels.

Does this new compensation ruling apply to the above scenario where the flight was delayed for 7 hours prior to being cancelled and the original fault was clearly of Monarchs' own making. As far as I'm concerned, Monarch engineered the extraordinary circumstance through gross incompetence. Strange also how they used our aircraft to fix another problem but weren't prepared to reciprocate when it became a problem for us! I had the CAA involved with this but they were about as useless as a chocolate teapot.

Stuart

goodfella789

delvey wrote: »

just seen this on thomas cooks website
https://thomascook.zendesk.com/entries/22249503-thomas-cook-airlines-flight-delays

to quote " On the 23rd October the European Court of Justice gave judgement and has ruled that in those circumstances, compensation will not normally be payable"
:rotfl:

"From time to time, Thomas Cook Airlines will experience flight delays, the vast majority of these are usually due to the complexity of flight programmes, and various other factors affecting airports and airspace. Thomas Cook Airlines will always do its best to minimise both the numbers of flights which are delayed, and the impact that is has on our customers holiday. We also need to plan the rest of our flight programme, to best use our fleet for the benefit of all our customers.

The UK airport agencies and our overseas reps will always look after our delayed customers, and will ensure that where appropriate, they receive food and drinks relevant to the length of any delay. On the 23rd October the European Court of Justice gave judgement and has ruled that in those circumstances, compensation will not normally be payable.

In the event that a customer believes that they have a claim for a long flight delay, we will of course consider carefully whether compensation is properly payable for that claim, but customers should be aware that this will only be the case in relation to a very small number of claims".