Compensation for delayed flights Discussion Area

richardw

Yes, they still need to offer the hotel.

Mark2spark

Hi, I have adapted Centipede's excellent draft letter for my own circumstances, which are self explanatory.
Any comments welcomed.
I will of course report on any progress.

My name and address

10/10/12
Customer Relations
Monarch Airlines Ltd
Prospect House
Prospect Way
London Luton Airport
Luton
LU2 9NU

Dear Sirs,

RE: Delayed Flight Compensation

Flight number: ZB227
Date: 07/10/2012
Booking Ref: xxxx
Passenger names: my name here (myself) & my wifes name here (my wife)
Amount claimed: €400 (Four Hundred Euros per passenger)

I am writing to you to lodge my claim for delayed flight compensation. Our flight (detailed above) was delayed leaving Palma Mallorca and we arrived at London Gatwick some 5 hours & 20 minutes after the scheduled arrival time.

I am aware that flight delay compensation claims are currently stayed by the courts in England & Wales but once the judgement has been handed down in the current ECJ case (C-629/10) on October 23rd I wish to put you on notice that my claim will proceed at that stage.

We were not informed the reason for the flight delay until just after boarding, and the reason given was an administrative error by Monarch staff, which meant that the aircraft was not flown overnight from Cork, Eire, to London Gatwick for the flight ZB 226, scheduled departure of 08.10. The pilots had to take the extraordinary steps of a taxi ride to London Heathrow, to board an Aer Lingus flight to Cork, to collect the empty aircraft and fly it into London Gatwick. The knock on effect of this aircraft’s arrival delay was the reason for our departure and arrival delay.
There seems to be no valid defence of extraordinary circumstances to a compensation claim, however, should you be claiming any such defence I should be grateful if such details could be provided to me at your earliest convenience.

I look forward to hearing from you.

Yours Sincerely,

signature here

BBa_3

My flight to Enfidha was delayed over 12 hours. Because I live a long way from the airport at Manchester I also had the expense of an overnight stay at a hotel at Manchester the previous night.
Who do I contact, the airline or my insurance company? s I have been in touch with both and so far received only confirmation of my complaints.
I just don't know which line to go down, airline or insurance or both?

jpsartre

If you want to claim compensation under EU regulations it's the airline you need to talk to. Your insurance may provide additional compensation, depending on the details of your policy.

Not sure I understand the hotel bit. Did the delay result in an unintended overnight stay in Manchester or did you simply travel down the night before your flight was scheduled to depart? If the former, the airline should have provided you with hotel accomodation.

111KAB

Mark2spark - your letter looks spot on to me but I would await Centipede's response. I had similar problems earlier in the year (Monarch ~ 26 hour delay) and in addition to offering to look at my 250€ compensation (shorter route) they gave me £100 vouchers per person. I (upon Centipede's advise) questioned if these were in addition to the 250€ likely claim in late October and I was informed they were. Worth bearing in mind when you receive your response.

Mark2spark

BBa wrote: »

My flight to Enfidha was delayed over 12 hours. Because I live a long way from the airport at Manchester I also had the expense of an overnight stay at a hotel at Manchester the previous night.
Who do I contact, the airline or my insurance company? s I have been in touch with both and so far received only confirmation of my complaints.
I just don't know which line to go down, airline or insurance or both?

IMO, contact both.

IrishGypsy

Hi all,

Quick Q: I paid for a flight for my mum and dad to leave Northern Ireland to England (via Ryanair) and the flight as delayed by 5hrs and 25 mins due to a 'technical fault'. I was about to ask for a full refund due to the timescales involved, but could asking for compensation instead be better? Also, I noticed someone mentioned about a ruling on delayed flights compensation happening this month. Would that apply to flights leaving Northern Ireland too?

I want to make sure my complaint letter is as rock-solid as possible. Thanks! :beer:

straylandsbloke

Looking for some help please.

We were due to fly at 7.30am withStrategic Airlines chartered by Olympic Holidays – flight was cancelled when wearrived at the airport. We eventuallyflew at 16.30hrs after Olympic Holidays – our tour operator arranged anotherflight with a different airline, a delay of 9 hours.

At first glance it looks like weare certain to gain compensation under the EU ruling, however, the originalairline, Strategic, have gone out of business, plus the situation regarding thecancellation appears to be that Olympic Holidays terminated their contract withStrategic Airlines – so are Strategic liable for the cancellation?

What is the best way forward withthis?

IrishGypsy

Centipede100 wrote: »

Perhaps you could be more specific with what has happened to your parents' flights/reservations before we offer specific advice.

Have they flown yet? Do they need to fly? Have they asked for a refund?

They flew out on the 22nd September, I paid for the tickets as they didn't have a credit card (and I always insist on such payments being made on a CC). And as such it'll be me that's making the refund request as I was the person who actually paid for the flights.

Bottom line is the flight was delayed due to a "technical fault" and they didn't leave the airport for 5 hours and 25 mins after the scheduled departure time. Hence, me looking to request the refund (as according to MSE: "For delays of over five hours, you can also ask for a refund.").

But this whole 'Oct 23rd ruling' has left me confused regarding claiming back on delayed flights.

Voyager2002

IrishGypsy wrote: »

They flew out on the 22nd September, I paid for the tickets as they didn't have a credit card (and I always insist on such payments being made on a CC). And as such it'll be me that's making the refund request as I was the person who actually paid for the flights.

Bottom line is the flight was delayed due to a "technical fault" and they didn't leave the airport for 5 hours and 25 mins after the scheduled departure time. Hence, me looking to request the refund (as according to MSE: "For delays of over five hours, you can also ask for a refund.").

But this whole 'Oct 23rd ruling' has left me confused regarding claiming back on delayed flights.

When there is a very long delay (more than five hours), some people decide to cancel their entire journey. In this case they have a right to a full refund of the complete price of their tickets. If your parents did eventually travel, the refund option does not apply.

Depending upon the nature of the technical fault, your parents may be entitled to compensation for the delay.