Compensation for delayed flights Discussion Area

Westin

I would agree with your further research. It is very unlikely to be 50%.  I would target 10%-15% of ticket value but that's a wild guess. Only KLM can tell you for sure.

Can you change plans and fly back on one of the dates options offered by KL? Might be easier and cheaper in the long run.

giogiu1974

I've received an email by Ryanair saying that my flight was delayed only by 11 minutes, in reality it was 2 hours and 10 minutes! The advice to contact AviationADR which, according to them, is independent and impartial. Is that so?

eskbanker

giogiu1974 said:

I've received an email by Ryanair saying that my flight was delayed only by 11 minutes, in reality it was 2 hours and 10 minutes! The advice to contact AviationADR which, according to them, is independent and impartial. Is that so?

Yes, Aviation ADR is independent, but what do you hope to achieve, in that a two hour ten minute delay doesn't trigger any compensation rights?

Caz3121

giogiu1974 said:

in reality it was 2 hours and 10 minutes! 

what are you claiming for? yes duty of care kicks in after 2 hours but compensation is after 3 hours (and reason has to be within airline's control) so is is this a claim for a cup of coffee you were not supplied with so are claiming back?...given that the delay was close to the 2 hour mark I believe the airline can state that it did not provide refreshment vouchers as it could have delayed the flight further.

giogiu1974

Caz3121 said:

giogiu1974 said:

in reality it was 2 hours and 10 minutes! 

what are you claiming for? yes duty of care kicks in after 2 hours but compensation is after 3 hours (and reason has to be within airline's control) so is is this a claim for a cup of coffee you were not supplied with so are claiming back?...given that the delay was close to the 2 hour mark I believe the airline can state that it did not provide refreshment vouchers as it could have delayed the flight further.

Oh then I got it wrong! I thought it was compensation after 2 hours

eskbanker

giogiu1974 said:

Caz3121 said:

giogiu1974 said:

in reality it was 2 hours and 10 minutes! 

what are you claiming for? yes duty of care kicks in after 2 hours but compensation is after 3 hours (and reason has to be within airline's control) so is is this a claim for a cup of coffee you were not supplied with so are claiming back?...given that the delay was close to the 2 hour mark I believe the airline can state that it did not provide refreshment vouchers as it could have delayed the flight further.

Oh then I got it wrong! I thought it was compensation after 2 hours

This thread was set up to discuss the explanatory MSE article about flight delays, which is linked from the first page if you haven't seen it....

SiH99

Hi,
A couple of weeks ago, my 2pm Easyjet flight from Bristol to Paris CDG was firstly delayed due to fog at the airport, when led to the inbound aircraft going to Birmingham instead. Then when the flight finally went ahead around 11pm, a replacement, smaller aircraft was used, and I was one of the unlucky 40-or-so to be denied boarding.
Easyjet's answer to my web-form claim for Denied Boarding was that as the weather was the cause of the initial delay, this meant that they had change the flying programme and provide a smaller aircraft, and therefore the Denied Boarding compensation is not payable.
Does someone know if it is valid for them to link the weather to the denied boarding (no problem if it is... I shall move on!)?

eskbanker

SiH99 said:

A couple of weeks ago, my 2pm Easyjet flight from Bristol to Paris CDG was firstly delayed due to fog at the airport, when led to the inbound aircraft going to Birmingham instead. Then when the flight finally went ahead around 11pm, a replacement, smaller aircraft was used, and I was one of the unlucky 40-or-so to be denied boarding.
Easyjet's answer to my web-form claim for Denied Boarding was that as the weather was the cause of the initial delay, this meant that they had change the flying programme and provide a smaller aircraft, and therefore the Denied Boarding compensation is not payable.
Does someone know if it is valid for them to link the weather to the denied boarding (no problem if it is... I shall move on!)?

I don't believe their interpretation is correct, as the weather can be cited as extraordinary circumstances beyond the airline's control when denying claims for compensation due to cancellation (or significant delay) under article 5, but the denied boarding provision in article 4 refers straight to compensation under article 7, so the extraordinary circumstances exemption isn't on that path:

[4.3] If boarding is denied to passengers against their will, the operating air carrier shall immediately compensate them in accordance with Article 7 and assist them in accordance with Articles 8 and 9

[7.1] Where reference is made to this Article, passengers shall receive compensation...

samtheman1k

Hi, I put in a Resolver complaint for BA for a cancelled flight a week ago.  I got the very handy reminder from Resolver saying it's been a week, and I should chase up (I've had no response from BA).  When I log onto Resolver, it says there's no escalation possible. 

So I'm confused.  

Do I send BA another email requesting a response, or do I need to wait longer?  Or is it time to escalate to CAA?
Thanks!

eskbanker

samtheman1k said:

Hi, I put in a Resolver complaint for BA for a cancelled flight a week ago.  I got the very handy reminder from Resolver saying it's been a week, and I should chase up (I've had no response from BA).  When I log onto Resolver, it says there's no escalation possible. 

So I'm confused.  

Do I send BA another email requesting a response, or do I need to wait longer?  Or is it time to escalate to CAA?
Thanks!

No harm in giving BA a nudge if they haven't even acknowledged your claim, but far too early to consider escalation elsewhere!