Compensation for delayed flights Discussion Area

Holiday46

Hi there, would anybody know how long it takes to actually receive flight delay compensation from an airline? We had a delay of 20 hours back in October 2022 on Sri Lankan airlines out of the UK and although the airline have acknowledged the delay and we have completed the necessary forms we have no idea when we will receive the compensation? Nobody at the airline will give me a Managers name to deal with and from all the airline email address's I have, nobody has been able to answer that question. I've also posted on their Facebook page but again nobody has responded. So how does this work now? Anybody know please? 

glentoran99

Monarch Airlines  took 2 years and a solicitor before they paid up 

eskbanker

Holiday46 said:

Hi there, would anybody know how long it takes to actually receive flight delay compensation from an airline? We had a delay of 20 hours back in October 2022 on Sri Lankan airlines out of the UK and although the airline have acknowledged the delay and we have completed the necessary forms we have no idea when we will receive the compensation? Nobody at the airline will give me a Managers name to deal with and from all the airline email address's I have, nobody has been able to answer that question. I've also posted on their Facebook page but again nobody has responded. So how does this work now? Anybody know please? 

There's no one-size-fits-all answer, but many airlines do drag their heels over paying out, as you'll see if you read other threads on this board!

martinjohn

With regards to a compensation claim that I have made... I have had a generic response back confirming that there was disruption to the flight and it's being looked into. It does not give specifics as to the reason.

 Should I ask, "what is the specific reason for the cancellation?"...(I personally suspect it was due to there only being 2 other seats occupied on the flight) Will they even give a truthful specific answer?

eskbanker

martinjohn said:

With regards to a compensation claim that I have made... I have had a generic response back confirming that there was disruption to the flight and it's being looked into. It does not give specifics as to the reason.

 Should I ask, "what is the specific reason for the cancellation?"...(I personally suspect it was due to there only being 2 other seats occupied on the flight) Will they even give a truthful specific answer?

If it's being looked into then I can't see there being any point in asking anything until they've come back to you with an outcome - if that isn't favourable then that would be the time to pursue the matter further.

martinjohn

eskbanker said:

martinjohn said:

With regards to a compensation claim that I have made... I have had a generic response back confirming that there was disruption to the flight and it's being looked into. It does not give specifics as to the reason.

 Should I ask, "what is the specific reason for the cancellation?"...(I personally suspect it was due to there only being 2 other seats occupied on the flight) Will they even give a truthful specific answer?

If it's being looked into then I can't see there being any point in asking anything until they've come back to you with an outcome - if that isn't favourable then that would be the time to pursue the matter further.

its been over 8 weeks now, how long should I wait for a response from the people they have passed it on to?

eskbanker

martinjohn said:

eskbanker said:

martinjohn said:

With regards to a compensation claim that I have made... I have had a generic response back confirming that there was disruption to the flight and it's being looked into. It does not give specifics as to the reason.

 Should I ask, "what is the specific reason for the cancellation?"...(I personally suspect it was due to there only being 2 other seats occupied on the flight) Will they even give a truthful specific answer?

If it's being looked into then I can't see there being any point in asking anything until they've come back to you with an outcome - if that isn't favourable then that would be the time to pursue the matter further.

its been over 8 weeks now, how long should I wait for a response from the people they have passed it on to?

Not sure who 'they' and 'the people they have passed it on to' are, are these different departments of the same airline, or are you involving any other parties?  Anyway, no harm in chasing, but I still wouldn't really see any value in anticipating an argument that may not come, so would stick to a simple 'please provide an update' sort of message at this stage, rather than trying to engage on specifics.

sha256home

Hi,

We've got return flights booked with KLM from Kenya to UK, and the return leg in September is being changed to a later flight that departs 26 hours later and arrives 21 hours later than the original one. 

I'm assuming that I can cancel it and get a refund of the return leg, but would like to know this:

1) We've already use the outbound flight, so would the refund of the return leg but about 50% of the ticket or significantly less?

We've had a similar situation a little back where a ticket had to be cancelled, but didn't get much in the way of a refund - it was about the difference between a one-way ticket and a return ticket which like only 10% the ticket price. We didn't do any research before and blindly accepted the refund, but don't want to make the same mistake again.

2) Are we entitled to any compensation if we go for the refund? I'm not sure if I can claim both or not.

Any advice appreciated.

eskbanker

The cost attributed to the return portion of the ticket may be 50% or significantly more or less, there's no way of telling - is there no indication on your ticket?  If not, have you researched pricing on the route concerned?

No compensation due when flights are changed this far (more than two weeks) in advance....

sha256home

eskbanker said:

The cost attributed to the return portion of the ticket may be 50% or significantly more or less, there's no way of telling - is there no indication on your ticket?  If not, have you researched pricing on the route concerned?

No compensation due when flights are changed this far (more than two weeks) in advance....

Thanks for the info.

I did some further research and it looks like the refund is unlikely to be 50% of the original ticket price - some say the it may only be the taxes that we get back since the difference between a direct and return flight is usualy very little. This aligns with the aforementioned experience.

Does anyone knows better?