Compensation for delayed flights Discussion Area

Justice13075

As you say euclaim say no compensation you need to put those details into bottonline to see what they say. They will have an answer

caladineac

Justice13075 wrote: »

As you say euclaim say no compensation you need to put those details into bottonline to see what they say. They will have an answer

botton line doesnt find the replacement flight, so it gets stuck.
I've emailed them for further help.

Justice13075

ok, we will wait to see what they say

Blade74

Thanks for your help today . Much appreciated

rego

Should I leave my Case with Resolver open until I have used the compensation voucher that has been provided by Thomas Cook, just in case there are any issues in trying to use it?

killick_becki

I'm not asking about the EU flight delay compensation. I'm wanting to hear from anyone who has been successful in obtaining some form of compensation for poor service during a delay.


I was on a flight with Emirates recently and had 2 hours and 26 minutes delay - so not eligible for the EU compensation.


However, I boarded the flight at 08:40 in the morning local time, we went to the run way and the pilots identified an issue that meant we were diverted back to the gate for it to be fixed. We then set off after more than 2.5 hours delay. We didn't get served any food or drink (no water even) until 1:15pm local time - over 4.5 hours later!


In my opinion this is atrocious service and i'd like to complain but is it worth my time?
Does anyone else have experience of complaining about something like this and if so, what compensation did you receive?

Tyzap

killick_becki wrote: »

I'm not asking about the EU flight delay compensation. I'm wanting to hear from anyone who has been successful in obtaining some form of compensation for poor service during a delay.


I was on a flight with Emirates recently and had 2 hours and 26 minutes delay - so not eligible for the EU compensation.


However, I boarded the flight at 08:40 in the morning local time, we went to the run way and the pilots identified an issue that meant we were diverted back to the gate for it to be fixed. We then set off after more than 2.5 hours delay. We didn't get served any food or drink (no water even) until 1:15pm local time - over 4.5 hours later!


In my opinion this is atrocious service and i'd like to complain but is it worth my time?
Does anyone else have experience of complaining about something like this and if so, what compensation did you receive?

Hi,

Unfortunately this type of delay and poor service does not come under the EU regulations.

The best you'll get out of this are some air miles from Emirates, if you write a letter/email of complaint to them.

I have already been down the very same road with Emirates after some very poor service and a shoddy aircraft caused me a extremely uncomfortable 8 hour flight.

Good luck.

ractrac

Anybody know RYANAIRS email address to send the template letter? It keeps bouncing back.

Thank you

Justice13075

Firstly have you already made a claim on their website, you must do that before you start sending letters.

johncc

Hi
A question about a "double" cancellation issue.
A booked a flight with TAP from London City Airport to Porto (Portugal) on Monday 25th June (depart 3pm, arrive 6pm)
On arrival at the ariport at 1pm I found out that TAP had cancelled the flight - without informing anyone.

At the airport I was offered an alternative flight to Porto from London Heathrow via Lisbon (depart LHR 18:45, arrive Lisbon 21:25, depart Lisbon 22:30 arrive Porto 23:25). I accepted this offer (as it would at least get me to Porto on the same day) and they also paid for a taxi from London City to London Heathrow. They did NOT offer me any food or phone vouchers.
I arrived at Heathrow in good time only to see that the flight to Lisbon was delayed by 30 minutes on the departure boards, which was slightly worrying me as I only had an hour leeway to make my connecting flight.
This flight eventually departed an hour or so late, so I was expecting to miss my connecting flight but, knowing the rules, I was expecting to get at least a hotel for the night and a flight to Porto the next day.

However, when we landed in Lisbon (an hour late) it appeared that the connecting flight to Porto was also running late so I was able to board this flight after all. BUT, this flight then say on the runway for an hour (it was delayed as they had to remove luggage from the hold for 'missing' passnegers) and then it was cancelled (apparently due to 'works' at Porto airport).

There then followed much confusion in Lisbon airport - had to locate and retrieve my hold luggage then try to find TAP staff at 1 a.m. End result was that TAP staff said that there were no more flights and that everyone had to either (a) make their own way to Porto and claim money back or (b) stay in the airport until 7 a.m. and then queue up and MAYBE they could find alternative flights the next day. No hotels were offered, even when quoting the relevant EU regulations to them. By persistence and patience I was eventually (at 2 a.m.) offered a flight at 9 PM on Tuesday 26th. This would have meant missing another day in Porot so I declined the offer and made my own way to Porto by the first train at 6 a.m.


My question is whether I can claim compensation for BOTH my cancelled flights or do they count as 1 journey?

If I have understood the regulations correctly, then I presume that I am entitled to at least a refund of my flight costs AND compensation of 250 euros (and maybe food/train expenses too?)