Compensation for delayed flights Discussion Area

111KAB

DailyClicker wrote: »

What would you advise doing next? Thanks

Read Vauban's Guide and future questions on the Flybe thread.


https://forums.moneysavingexpert.com/discussion/4384703

zorber

This is complex so bare with me!!
Background
Booked flights from omegaflight store, these with with virgin with one stop.
both the outbound flight from heathrow to Atlanta and Atlanta to orlando ended up being flown by Delta

We were going fine until we reached Atlanta where our connecting flight was first delayed then cancelled. The plane was there apparently but no crew.
I have read else where on the internet, that as the flight was one ticket through to orlando then this counts for EU rules.

The question i have is who do i complain to Virgin or Delta.?

I was made aware i could get a refund of the flight not taken and i have already put a request in for that. Would this be separate to the compensation claim?

Some people on here will say i dont have a claim as its not an eu carrier and the cancellation was in atlanta, however with how Delta airlines melted down, the amount of money that could be available, other forums saying i do have a claim and when i put my flight details into euclaim claim they also indicate i have a case.

But who do i claim from ?

Justice13075

If you have a claim it is the the airline you flew with so Delta

Vauban

zorber wrote: »

This is complex so bare with me!!
Background
Booked flights from omegaflight store, these with with virgin with one stop.
both the outbound flight from heathrow to Atlanta and Atlanta to orlando ended up being flown by Delta

We were going fine until we reached Atlanta where our connecting flight was first delayed then cancelled. The plane was there apparently but no crew.
I have read else where on the internet, that as the flight was one ticket through to orlando then this counts for EU rules.

The question i have is who do i complain to Virgin or Delta.?

I was made aware i could get a refund of the flight not taken and i have already put a request in for that. Would this be separate to the compensation claim?

Some people on here will say i dont have a claim as its not an eu carrier and the cancellation was in atlanta, however with how Delta airlines melted down, the amount of money that could be available, other forums saying i do have a claim and when i put my flight details into euclaim claim they also indicate i have a case.

But who do i claim from ?

Most likely no claim under the EU Regulations, if there was no delay on the qualifying leg (EU airport to Atlanta).

zorber

Vauban wrote: »

Most likely no claim under the EU Regulations, if there was no delay on the qualifying leg (EU airport to Atlanta).

Well maybe but as other websites say as its on one ticket i may well have a claim i think its worth pursuing

http://travelsort.com/blog/is-eu-compensation-owed-when-the-us-connecting-flight-is-delayed

http://europa.eu/rapid/press-release_CJE-13-18_en.htm

i certainly feel i have a complaint based on this evidence

zorber

Bukes30 wrote: »

Hi all,

We flew to Orlando recently via New York. The flight from new York was delayed around 3 hours. We only found out through the flight information boards.
Wondering if this warrants a claim?

Also we booked the flight with virgin but ended up flying with delta, not sure who we would claim from?

Thanks
Bukes

http://travelsort.com/blog/is-eu-compensation-owed-when-the-us-connecting-flight-is-delayed

what do you have to lose. Try a claim

http://europa.eu/rapid/press-release_CJE-13-18_en.htm

GrahamW

As Flightstats now charge for history of flights, I found flightaware.com and that goes back 4 months free.

Caz3121

zorber wrote: »

I was made aware i could get a refund of the flight not taken and i have already put a request in for that. Would this be separate to the compensation claim?

how did you get from Atlanta to Orlando if you did not use the ticket for that leg? Did Delta not transfer you to another flight or did you have to buy a ticket on another airline?

richardw

Zorber, Delta will say no and then no again and again, what are you prepared to do to get them to pay up?

zorber

richardw wrote: »

Zorber, Delta will say no and then no again and again, what are you prepared to do to get them to pay up?

Take them to small claims court. The EU court have set a precedent already on this with the ruling i linked to before.
I fully realise they will say no first time and second time but it will go to court and a judge can rule. There was 10 of us so 6000 euros is worth chasing