The Mobile Outlet

mobilejunkie

Maybe they can contact Dr Who - he's the only one who'll be able to tell you that!

DanG_4

thesaint wrote: »

The reason I say that the ruling you mentioned has no baring on any other is because I do not believe that it set any precedent, it was not like it was a High court/ European court ruling.

If you could tell me what difference the case you refer to has with someone taking The Mobile Outlet to court this week/next week, please post it here, there are lots of people that would be glad to know. Can they make reference to it, and is the beak forced to take note?

What has being a lawyer got to do with anything? If it is pertinent, are you a lawyer?

My opinion on premium rate numbers is actually a fact, if you still doubt me, go to the ICSTIS website and try and put an 0870/0844 number in, I assure you that everyone who stated that an 0870 is a premium rate number is wrong, and i'm right.



Your description of Virgin is not accurate(Nor was mine), but that's by the by.
The OFCOM voluntary code of practice is actually geared towards mobile operators, and not networks, so Virgin could've signed up to it.

Could you show me where OFCOM states that the networks will face tougher measures if they don't "sack" their distributors that fail to comply, I can't find reference to it. Or if you've 'Exaggerated to emphasise your point', I think you should point this out. :A

thesaint, I do not want to get into what is becoming an extremely fatuous argument with you. This thread is supposed to be about helping people who have been ripped off by The Mobile Outlet.

I will just point out to you, and then I do not intend to discuss these things further:

1) What being a lawyer has to do with it is how valid your opinion concerning issues of law is. I would have thought that was quite easy to understand?

2) I stated very clearly that you are entitled to your opinion. That does not mean that you are automatically correct in all your opinions.

3) You actually conceded in a previous post that you had been wrong about covert Premium numbers, so I don't understand why you are now doing a "U" turn?

4) Virgin are not a network provider. They purchase wholesale services on the T-Mobile network and sell them on. It is thus the responsibility, to which they have committed themselves, of T-Mobile to ensure that Virgin and its distributors comply with the Code.

5) The code of practice was intended to be signed by only network providers, because it is only them ultimately who may control their distributors and resellers. It was signed by only network providers. If you read the words within the code you will find amongst other requirements "The signatories will place contractual obligations on their distributors and dealers to comply with the Code of Practice. Mobile operators will use their reasonable endeavors to ensure that all resellers of their services similarly make the Code available to their customers."

6) The issue of Ofcom stating that if there is not an evident improvement in mis-selling as a result of the Code within a few weeks of its publication, they will take firmer measures, is stated in their accompanying Press Release: "Ofcom expects to see a significant reduction in the number of mis-selling complaints in the coming weeks as a result of this initiative. If it does not, it will move swiftly to assess more formal regulatory options to protect consumers." You may view the full Press Release on :
http://www.ofcom.org.uk/media/news/2007/07/nr_20070731.


Hi Shelby and others, if you concentrate on the fact that the terms and conditions of The Mobile Outlet are extremely confused and muddled (intentionally) and that you were not given the opportunity to negotiate these terms to ensure that they were clear, but instead were made to agree to a pre-formatted contract, then you have a strong case under The Unfair Contract Terms legislation, as was used in the case at Tunbridge Wells. In addition note that The Mobile Outlet use the term "entitlement" continuously in their terms and conditions. That was extremely foolish of them, and without doubt they will soon be changing that error! I believe they are the only scamming mobile retailer who have made that mistake. If you look at the t&cs of the others you will not find any such vulnerable term. This is an Achilles heel, if you home in on it; the term "entitlement" means exactly that - something you are entitled to. That is not something which you may or may not receive; it is something which contractually it is agreed that you will receive. I hope you can see the legal potential in that?

Do not give up. Look at the existing successes in the courts and emulate the same legal approach. Do not waste time in filing your claim however, since it is probable that many of these subsidiaries of the larger companies will be wound up when too many consumers are beating them with cashback claims in the courts. They will be making losses, and the holding companies will just ditch them and use a number of methods to isolate themselves from the then defunct subsidiaries liabilities. Why do you think that the larger companies are forming or assimilating so many smaller distributors, but leaving them as separate operating Ltd. companies within their group?

webmode

Recieved email today, Delayed in payment.

Dear Customer,

We can confirm that the cash back application you recently submitted has been successful. Payments under normal circumstances are paid within 28 days, at present payments are delayed by approximately 14 working days and should be paid around 45 days of receipt of paperwork. Please accept our sincerest apology about any delay incurred. We appreciate your patience in this matter and thank you for your custom.

thesaint

DanG wrote: »

3) You actually conceded in a previous post that you had been wrong about covert Premium numbers, so I don't understand why you are now doing a "U" turn?

Could you provide a link?(It will contain a 'lol';) )

(I snipped out the boring and/or incorrect information from your post:) )

grayme-m

thesaint wrote: »

Could you provide a link?(It will contain a 'lol';) )

(I snipped out the boring and/or incorrect information from your post:) )

I don't know, didn't seem that boring or incorrect to me.

thesaint wrote: »

Had a quick look at your link, like I said, 0870 is not a premium rate number.


If you complain to ICSTIS (Whom regulate premium rate numbers) about an 0870 number they won't be interested. Ask yourself why? :A

thesaint wrote: »

Okay, 0870 numbers are premium rate numbers. lol.

What is the relevance of the 'lol'?

thesaint

grayme-m wrote: »

What is the relevance of the 'lol'?

The lol signified that I was laughing out loud as I said that an 0870 number was a premium rate number.
I was tired everyone telling me that they are, and no amount of common-sense could tell them otherwise.

It's a bit like when my ex used to laugh whilst telling me that I was the best lover she'd ever had.:o

Amongst that long reply from DanG, I could not find an answer to my questions:

1. Whether the "Phones 4 U" case can be refferred to in any up-coming case with The Mobile Outlet.

2. The relevance of me being a 'lawyer', as no one has taken a 'lawyer' to the small claims court (in my knowledge) to get what's rightfully theirs from The Mobile Outlet.

3. Where it says

Ofcom have stated that if the volume of complaints to them do not reduce dramatically and if the network providers do not sack their distributors

.

4. Are 0870 numbers premium rate numbers.

I understand that you have no connection with DanG, but he's taken his ball and gone home.

mobilejunkie

I'm beginning to wonder about the quality of your "common sense" myself actually. Never mind; everyone else knows what is premium and what isn't!

grayme-m

I always thought that 0870 was national rate, and not premium rate, however a google shows this as first find: http://www.zyra.org.uk/0870.htm.

Allan87

How do I cancel this insurance they offer after my one month free period is up?

thesaint

Allan87 wrote: »

How do I cancel this insurance they offer after my one month free period is up?

The insurance company will set up a direct debit. Cancel it.