The Mobile Outlet

DazzaMc

boatman wrote: »

T-mobile have now changed their story, they are now saying that if you got the contract before August you can change to a lower tariff after 6 months as per page 2 of the bill.

Why only before August? I got mine IN august does that count?

I feel really sick about about this. It's so unfair.
I've only sent one cashback claim off so far, is there any point me carrying on sending them or shall I just try and cut my losses and switch to a cheaper tariff? I don't use half the stuff you get with a £35 contract anyway.

LADY_A

DazzaMc wrote: »

Why only before August? I got mine IN august does that count?

I feel really sick about about this. It's so unfair.
I've only sent one cashback claim off so far, is there any point me carrying on sending them or shall I just try and cut my losses and switch to a cheaper tariff? I don't use half the stuff you get with a £35 contract anyway.

Same here,I have also got the same problem,even though my bill states you can move to a lower tariff after 6 months!!!!

boatman

LADY_A wrote: »

Same here,I have also got the same problem,even though my bill states you can move to a lower tariff after 6 months!!!!

They said it changed in August, but having already been told May I wouldn't pay too much attention to it, If it says 6 months before you can change on your bill, i would argue that to customer relations. If they can print your bill correctly on the front of the bill they can sure as hell get the back to say the right thing!!

http://forums.moneysavingexpert.com/showthread.html?t=545906&highlight=t-mobile+change+plan

caroline7758

Does anyone know what the postal address for Orange Customer Services is? Can't find it on the website,they say they can't deal with specific accounts queries by email and, not surprisingly, I can't get through on their phone line.
BTW, is anyone's interested, Vodaphone have let me reduce from £35 to £25/month now- after 8 mths instead of the usual 9. This was a Phones2uDirect rather than TMO deal. Probably should have fought for a lower one (they offered £20 but no texts and only 75mins!) but to be honest I'm starting to lose the will!

Allan87

boatman wrote: »

I phoned up and spoke to customer relations, stated my case, they then spoke to the manager, said ok we'll lower your tariff. Don't think they had any sympathy, or any care with regard to TMO, on my account it says the contract was taken out by Chitterchatter which i guess supplied the phones to TMO. I think its comes down to the fact that the info is there in black and white on the bill, bit difficult to deny it.

Does anyone who took a contract in September or later have in the Q &A on your bill 'you can lower your tariff after 6months'???

Mine is from September and it does say I can downgrade after 6 months - though I took them up on the £5 discount mentioned earlier for the Flext 35 so now get £120 allowance for £30/month, if you can't get the downgrade perhaps try the discount?

Piff

Just had a quick look at TMO web site - it is as if they are still trading.

Is that allowed if they are in administration?

grayme-m

Piff wrote: »

Just had a quick look at TMO web site - it is as if they are still trading.

Is that allowed if they are in administration?

Yes, the whole point of administration is to try to keep the company going which cannot be done if it stops trading.

We haven't found any cashback contracts on there though.

alnsv1000s

For your info.

21/02/2008NORTHAMPTON CCBC£295Judgement8QT10459

21/02/2008NORTHAMPTON CCBC£420Judgement8QT09995

20/02/2008NORTHAMPTON CCBC£169Judgement8QT10195

18/02/2008NORTHAMPTON CCBC£169Judgement8QT06938

18/02/2008NORTHAMPTON CCBC£241Judgement8QT05900

18/02/2008NORTHAMPTON CCBC£244Judgement8QT04554

15/02/2008NORTHAMPTON CCBC£289Judgement8QT07444

15/02/2008NORTHAMPTON CCBC£221Judgement8QT07936

15/02/2008NORTHAMPTON CCBC£1020Judgement8QT07602

13/02/2008NORTHAMPTON CCBC£169Judgement8QT05964

13/02/2008NORTHAMPTON CCBC£241Judgement8QT07131

12/02/2008NORTHAMPTON CCBC£97Judgement8QT07198

12/02/2008NORTHAMPTON CCBC£1231Judgement8QT03592

08/02/2008NORTHAMPTON CCBC£277Judgement8QT05194

08/02/2008NORTHAMPTON CCBC£297Judgement8QT05224

06/02/2008NORTHAMPTON CCBC£455Judgement8QT03696

01/02/2008WATFORD£921Judgement7WD05539

14/01/2008NORTHAMPTON CCBC£241Judgement7QT76508

14/01/2008NORTHAMPTON CCBC£193Judgement7QT76506

10/01/2008NORTHAMPTON CCBC£313Judgement7QT78811

10/01/2008NORTHAMPTON CCBC£455Judgement7QT74983

08/01/2008NORTHAMPTON CCBC£415Judgement7QT74067

29/11/2007NORTHAMPTON CCBC£371Judgement7QT63587

29/11/2007NORTHAMPTON CCBC£277Judgement7QT63590

27/09/2007NORTHAMPTON CCBC£170Judgement7QT23892

07/08/2007HAVERFORDWEST£119Judgement7HV00177

19/07/2007NORTHAMPTON CCBC£86Judgement7QT04848

26/06/2007SWINDON£210Judgement7QZ11862

09/11/2006NORTHAMPTON CCBC£195Judgement6QZ70036

One of the Directors History of failed companies:

B2B CORPORATE SERVICES LTD 06240014Company SecretaryCompany's age is less than 18 months 01/10/2007

CALL CENTRE (NE) LTD 05496405 DirectorCompany is dissolved 01/05/2006

N A EYECARE SERVICES LIMITED 04938909 DirectorCompany is dissolved 21/10/2003

MOBILE MATTERS (UK) LTD 04787711Company SecretaryIn Receivership / Administration 04/06/2003

INTERNET COMMUNICATION SERVICES LTD 04132958Company SecretaryCompany is dissolved 13/02/2003

Lynsey

I wonder what they will "Fail at" next!!!!!!!!!!!!


Lynsey

Xabi_Alonso

I managed to get 4 out of 5 cash backs - which upon reflection i'm pretty happy about. The last one will be chalked down to bad experience. All my claims were outstanding with CNM which means i lost £420 with those guys.. I think all these companies are much of a muchness.

Looking back at the last 12 months, I do think the networks and other suppliers should have done more in effect to try and help the end consumers. If all these companies did know about the model companies like Mobile Outlet/Cool New mobile/Phones 2u direct operated, maybe they should have done something sooner.

A point about the T's and C's with T-Mobile, If you have received T's and C's on the back of your bill which states you can downgrade at month 6, you should speak to T-Mobile and force this throguh. They have made an error in sending these terms and conditions and you could argue these superceded the terms you originally received - this would definately be a valid argument.