The Mobile Outlet

Shelby

DazzaMc wrote: »

Just had a phone call back from T mobile (I only sent an email about 1/2 an hour ago!) first I got a guy who told me I can't downgrade until 11 months into my contract then he put me through to a lovely woman at Loyalty department who told me the same thing. I then told her about what it said at the back of my bill, and after talking to someone else she said they would make exceptions for people in this situation.

But the options were pretty rubbish! And we ended up agreeing that it's best for me to stick on this contract cos I use about 500 texts and the only contract with 500 texts was £25 and you only cost 30 mins with it!

I'm not happy but there are worse things happening in this life. I think everyone has learned a very big lesson from this. When my contract ends in August I will either be going back to pay and go or a contract with a reputable company offering me a good price and phone, no messing about with silly cashback claims.

The company is not doing you a favour by taking what it described to you as the “exceptional” step of complying with its own Terms & Conditions enshrined in the contract into which it entered with you!

You tell him, Quentin!

It is important in this situation to separate the two issues involved.

The first is your ordinary rights under the standard contract with the network which you and all the other customers who bought a ‘phone on that network that day entered into. You are perfectly entitled to insist on your rights, particularly if they are still being printed on the invoices they send you. (I find this amazing!)

The second is any favourable treatment you feel you should receive as a result of what happened under your contract with Mobile Matters (U.K.) Ltd.

For the reasons outlined in a previous posting, they are not amenable to admitting any wrongdoing by themselves in the affair; so, getting stroppy with them on that aspect of it will induce hostility and be counter-productive.

Far more likely to succeed, and generate a sympathy conducive to getting what you want out of them on this issue, if you are not entitled to it under your T&Cs, is to adopt a disarming and rather sheepish “I’m afraid my circumstances have changed, through no fault of my own, and I need to downgrade my tariff - how can you help me?” approach.

If it is presented to them that you can’t afford to continue the higher tariff and unless they will lower it you will simply have to cancel your Direct Debit (which would involve them incurring all the expense and hassle of pursuing you though the courts for money) whereas, if they lower the tariff you will be able to go on paying them money indefinitely and perhaps raise your tariff again when things get better for you, the latter option is more appealing to them. If they should extract, say, £250 out of you by forced action but lose you as a customer forever, and you then go off and pay one of their competitors £300 a year for the next ten years, it would be they who lose out - and they know it.

kltpzyxm

pushpa wrote: »

I purchased a mobile from the mobileoutlet and the policy of paying successful Cash-Back claims in 5 equal installments. This will ensure that no mistakes are made in calculating your redemption and you will also be fully aware of the Cash-Back amount you are due.

This is worked out by dividing your free line rental by the 5 equal installments and only applies if your Cash-Back claim is successful.


on my first installment I received only £49 when I should have received £84 so I rang tmo and I was told that when I took the contract £35 was paid to you early as the first phone you had was faulty and you had to wait for a new one so it was a early redemption as good will.

[SIZE=-0][SIZE=-0]then for my second installment I received a letter to say the bills was received over the 21days and your cash-back is valid so I rang tmo and when I spoke to someone in cash-back helpdesk we calculated the days and they had received it on the 21st day and my argue was only after midnight it would be 22days so I had sent them in timescale and then they had to pay me as they tried really hard to get out of it. [/SIZE][/SIZE]
the third installment was paid but I had to email then twice and rang around 5 times before I received payment


the forth installment I sent on the 24th November 2007 not received no payment


the fifth installment I sent on the 27th December 207 and received no payment I have rang them many many times I have emailed them 6 times no reply
I am so fed up I am waiting payment of £168 which is allot of money every time I ring them they have staff that are so dumb and stupid they can not stand plain English they gave me a number to ring 0845 450 2241 and I rang them up and they have nothing to do with the mobileoutlet please can someone tell me what action can I take?

Best action is to read the thread.....

mobilejunkie

Whilst they are a con and I advise people to avoid them, it is perfectly possible to get contracts and phones for nothing if you are dedicated in your investment of time, research and vigilance. For starters, don't pick the wrong company like this one - although that's just the start of a lot of care.

grayme-m

I keep reading from people out of pocket by a lot of money, can anyone please tell me how they are more than £1,000 out of pocket?

I don't recall TMO offering cashback deals for more than £50 per month, so how someone can be out by £2,400, I don't know?

coolio_2

I'm £450 down as my contract was £35 and I've spent £100 on legal fees

LADY_A

grayme-m wrote: »

I keep reading from people out of pocket by a lot of money, can anyone please tell me how they are more than £1,000 out of pocket?

I don't recall TMO offering cashback deals for more than £50 per month, so how someone can be out by £2,400, I don't know?

Depends how many contracts they have,maybe they are business phones.

Quentin

grayme-m wrote: »

I keep reading from people out of pocket by a lot of money, can anyone please tell me how they are more than £1,000 out of pocket?

By taking multiple contracts from them.

grayme-m

Quentin wrote: »

By taking multiple contracts from them.

I was fishing really, how many are genuinely used phones though...

mobilejunkie

Damn. I was shortchanged then. I only have nine current contracts. Still, I could have grabbed another last week - but I'm pacing myself.

SED_3

Greaves wrote: »

I'm guessing you all will have seen Mobile Matters have gone into Administration.
I have just joined forum and don't have a spare 10 years to read all the posts on this company!
Call me Mr Lucky (or Mr Stupid) as this is the third phone I've been lumbered with at an extortionate monthly rental, I was with Phoneboxdirect too!

Just off to hang myself...................:mad:

please dont make a mess........

KEEP BRITAIN TIDY!